PlayGrand Casino

PlayGrand Casino Review

PlayGrand Casino launched in 2018 under the ownership of White Hat Limited. Besides holding two reputable licences from the Malta Gaming Authority and the United Kingdom Gambling Commission, it offers several engaging games from reputable game providers.

This review of PlayGrand Casino reveals the simple registration process, the range of entertaining casino and live casino games, and how to navigate the three customer support options. 

How to sign up with PlayGrand Casino

We took a few minutes to set up a PlayGrand Casino account. Here are the steps:

Game Selection

The front website page had dedicated icons to the login and sign-up pages. However, the top games section caught our attention, listing the most popular casino and live casino games.

Unsurprisingly, online slots from leading game providers dominated the top games, featuring several exciting themes, such as animals, ancient civilisations, and deep space. Our review of PlayGrand Casino explored the depths of space in Starburst from NetEnt; went on a fishing adventure in Big Bass Bonanza from Pragmatic Play; and travelled back to ancient Egypt in Rich Wilde and the Book of Dead. 

Once we’d tried a couple of regular online slot games, we tried out the Megaways, which offer unique bonus features and multiple lines for winning combinations. Our top picks included Eye of Horus, Temple Tumble, and Fishing Frenzy Megaways.

There were also a variety of jackpots available, including both fixed and progressive jackpots that offered millions in prize money. Examples of the latter included variations of well-known brands like Immortal Romance, Mega Moolah, and 9 Blazing Diamonds WowPot. 

While the online casino provided standard table games such as popular versions of roulette, blackjack, and poker, it enhanced its offerings with a live dealer in the live casino section. Notable titles include Lightning Roulette and Power Blackjack, as well as Crazy Time and Cash or Crash from popular game shows. 

Banking Options

If you’ve played at an online casino before, you’ll find familiar payment options for bank cards and e-wallets. Bank card options include Visa and MasterCard, while e-wallets include Neteller and Skrill. Finally, you have the option to use bank transfers.

The minimum deposit and withdrawal is £10. While there was no indicator of a maximum deposit, the maximum withdrawal is £10,000 per week. Our review of PlayGrand Casino revealed instantaneous processing of all deposits and the absence of fees for all transactions.

E-wallets are the fastest payment method for withdrawals, processing them within 24 hours. The next best bet is bank cards, which take 2–5 days, and finally, bank transfers, which take up to five days. 

Security and Licencing

There are two reputable licences from the United Kingdom Gambling Commission and the Malta Gaming Authority, which uphold the highest player safety and game fairness standards for all online casinos. PlayGrand complies with SSL encryption on the website to prevent unauthorised third parties from accessing the personal and financial data you share with the casino. 

Furthermore, payment providers like Visa, Skrill, and banks are known for using additional security measures like OTP and firewalls to ensure users do not fall victim to financial fraud.

Trustworthy game providers at PlayGrand Casino provide all games, using RNG technology to ensure fair and unbiased outcomes for each bet. Additionally, they use the services of independent auditing organisations, like eCOGRA, to verify RNG functionality and responsible gaming. 

If you fall victim to problem gambling, you can access various internal tools and external resources. The internal tools available include personal limits, time off, and self-exclusion. If the internal tools are not satisfactory, you can use external organisations like Gamblers Anonymous, GamCare, and BeGambleAware for further professional assistance. 

Customer Support

Occasionally, we experienced challenges that led us to the three customer support options, including email, FAQs, and live chat. The FAQs in the Help Centre have six sections with solutions to questions regarding your account, bonuses, and payment processing. 

We could also utilise the search feature to quickly find what we were looking for, or we could read one of the promoted articles for guidance.

If FAQs did not satisfy us, we could use the live chat with a well-trained customer support agent for immediate help. Best of all, the live chat is available 24/7, which allows players to receive help at their convenience. 

Finally, the email support@playgrand.com offered 24/7 support, where we could provide even more detail about our problem. This allows enthusiastic and knowledgeable customer support agents to provide a comprehensive response within 24 hours. 

Mobile Compatibility

Despite the absence of a mobile app, there was a mobile-optimised website that worked on any smartphone or tablet browser. It does not matter whether it is running iOS or Android; the website loads quickly and is intuitive and user-friendly with all the main sections for online casino games. 

It also relieved us from the hassle of searching through several apps in app stores to download and install a bulky app that could slow down our gaming experience. 

Conclusion

PlayGrand Casino provides an entertaining gaming experience through high-quality casino games from recognised providers like Evolution Gaming, NetEnt, and Pragmatic Play. In addition to their wide range of themes, they also provide immersive sounds that enhance the gameplay experience.

The reputable payment providers, including bank cards and e-wallets, ensured payment processing was seamless, allowing us to focus on the fun and less on payments. 

Despite the fun nature of gaming, anyone can succumb to problem gambling. However, PlayGrand emphasises responsible gaming through various internal tools and external resources, offering free assistance to effectively mitigate the challenge.

PlayGrand Casino FAQ

Is PlayGrand Casino safe to play?

Yes, PlayGrand Casino is safe to play because it has two reputable licences from the Malta Gaming Authority and the United Kingdom Gambling Commission, which ensures high player safety and game fairness standards like SSL encryption, reputable game providers, and trustworthy payment processors. 

What is the maximum withdrawal at PlayGrand Casino?

The maximum withdrawal at PlayGrand Casino is £10,000 per week. 

What is the minimum deposit for PlayGrand Casino?

The minimum deposit at PlayGrand Casino is £10. 

What are the most popular payment methods available at PlayGrand Casino?

The most popular payment methods at PlayGrand Casino are bank cards and e-wallets like Visa, Mastercard, and Skrill. 

What are the most common bonuses on PlayGrand Casino's promotion pages?

The most common bonuses at PlayGrand Casino are the welcome bonus, reload bonus, and cashback. 

What are the most popular game providers offered by PlayGrand Casino?

The most popular game providers at PlayGrand Casino are NetEnt, Play’n Go, and Pragmatic Play. 

Does PlayGrand Casino require wagering on both bonus money and deposit?

No, all you need to do is wager the bonus money 35 times at PlayGrand Casino.