Lucky Casino is an online casino that was launched back in 2015 and introduces themselves as an online casino for those who want more. They go on to explain that they believe in offering their players the very best possible experience, no matter what device you choose to play from. In other words, this is a casino that will work no matter if you decide to play from your desktop, your tablet or your mobile in order to allow you to play wherever and whenever you want. A couple of other nice things the casino can offer is an easy and quick registration process as well as some ultra fast payments.
Helpful content for new players:
- Here's a good introduction to new players on how online casino verifications (KYC) work.
- 9 Helpful Tips for new casino players.
- An introduction to Responsible Gambling, what it is, why it's important, and how to ensure a safe gaming experience.
- Our list of the best online casinos can be found here.
- Compare the best offers available to players on our casino bonuses page.
- All of our online casino reviews are located on this page.
This is an online casino that also has made sure they are able to offer more than hundreds of different games, with something for all types of players. You will be able to choose between slots, live casino, sportsbook and table games, all delivered by some of the top providers in the industry including names like Yggdrasil, NetEnt and Evolution Gaming. Another big focus over at Lucky Casino is safe, responsible and fair gaming. The casino is operated by Glitnor Services Limited, a company based in Malta while the casino also is licensed and regulated by the Malta Gaming Authority. Lucky Casino fully supports and promotes responsible gambling, making sure everyone is able to enjoy the online casino experience in a safe and controlled environment. Starting off on the right foot is important at any online casino, and Lucky Casino has a pretty nice offer in place for all newcomers.
Pros of Lucky Casino
- Weekly free spins
- Great game selection
- User friendly site
Cons of Lucky Casino
- No loyalty program
- Somewhat small welcome offer
Playing at Lucky Casino
Your first introduction to the game selection at Lucky Casino will be at the front page, where you can scroll down to see a little of what the casino has to offer. However you will get access to all the games by clicking on the double lines at the top left corner in order to open the main menu, where you can go on to clicking onto casino, live or sport. The biggest game selection of course being in the casino option. There you will see that the games have been divided into different categories, including slots and table games. There are also categories for the most popular games and the newest games added to the casino. When selecting a game category, such as slots, you will then be able to filter which games are shown by game provider. At the top of the page you'll of course also find a search function allowing you to look up specific games.
Customer Support and Payments
Good customer support is a big part of what makes a casino good or bad. At Lucky Casino you will be happy to know that there is a team of in-house multilingual customer support, offering support in 6 different languages. As a customer at Lucky Casino you will in other words be able to contact a representative through both e-mail, live chat and even phone. The downside here is that customer support isn't available 24/7 which we would have preferred seeing. Instead that are available weekdays between 8 am and midnight as well as weekends between midday and 9 pm. If you need to contact them outside the opening hours, you will simply leave a message and they will get back to you as fast as possible. There is a small FAQ at the casino, but not nearly as extensive as we would have liked to see.
In the same way that good customer support is important at any online casino, the same goes for payments and payment methods. As a customer at an online casino it's important to know what kind of payments methods you will be able to choose from whenever you wish to make a deposit or withdrawal. Lucky Casino have the exact same thought, which is why they have put a great selection of payment methods in place that are both safe, secure and of course fast. In fact, fast payments are one of the main focus points at Lucky Casino, which they even have said so themselves right there on their front page.
The casino has a complete payments methods page, showing you all the information you need in detail. However we can tell you here that all payments are free of fees. The minimum amount need to go through with a deposit or a withdrawal is €10. While most deposit and withdrawal methods have a maximum limit of €1 000 per transaction, this amount can vary slightly depending on the payment method you choose. There is also an upper limit of €100 000 per month on withdrawals. In terms of waiting time for withdrawals, you can expect anything from 24 hours for e-wallets and up to 5 working days for card payments.
Final Thoughts and Ratings
Lucky Casino is an all round great casino. The first impression is great, seeing a modern and clean design as well as a great game selection in place. With more than 1 600 different games to choose from, there really is something for everyone here in addition to that you can choose between casino games, live casino games and even a sportsbook. We are missing a couple of things however, one being the lack of a loyalty program or VIP-club and the other being the welcome offer which we simply find a little too small. In terms of customer service, they offer great support when needed, but with limited opening hours and a FAQ-page which is way too small in our opinion. So while the overall impression of the casino is great, they still have a couple of things here and there which definitely need some improvement.