21 Casino

21 Casino Review

In 2015, White Hat Gaming launched 21 Casino, a brand that also operates Casimba and Dream Vegas. The casino stands out for its two licences from the Malta Gaming Authority and the United Kingdom Gambling Commission and a wide selection of slots and live casino games. 

This 21 Casino review will break down the easiest way to create an account, the most engaging casino and live casino titles, and how to resolve problems through customer support. 

How to sign up with 21 Casino

Signing up was seamless, taking only a few minutes. Here are the steps we followed:

Game Selection

Upon landing on the website we immediately noticed the four icons at the top left, with one dedicated to games. As we scrolled down, we encountered the most popular video slots section, featuring titles from leading game providers such as NetEnt, Pragmatic Play, and Microgaming.

The most popular section had a mix of the best games from the casino and live casino, including online slots like alien-themed Gigantoonz, ancient-deity-themed Rise of Olympus 100, and wild west-themed Wanted Dead or a Wild. When the regular slots got a bit familiar, we cranked up the excitement by playing Megaways, which had unique bonus features and multiple ways to win. 

Our choice of outstanding Megaways includes:

• Buffalo King Megaways offers an unlimited win multiplier and 200,704 ways to win.
• Eye of Horus: the Golden Tablet, Megaways with symbol upgrades, and 15,625 ways to win.
• Gonzo’s Quest Megaways with the earthquake feature and 117,649 ways to win.

There are a few jackpots available for large wins, such as the well-known Mega Moolah, where, on a fortunate day, you could win millions.

While you can enjoy your favourite table games such as roulette, blackjack, and baccarat, the real fun lies in the live casino, where a live dealer streams in real-time from a land-based casino. There is a selection of outstanding table games like Power Blackjack and Lightning Roulette and engaging board games like Monopoly Big Baller and Snakes & Ladders Live. 

While we reviewed the games section, we were also impressed by the providers section, which allowed us to narrow down the games to our favourite studios. 

Banking Options

The banking options felt familiar because they included popular ones, such as bank cards, e-wallets, and bank transfers. The most accessible options were bank cards and e-wallets, featuring service providers such as Visa, Mastercard, Skrill, and Neteller, all of which provided a convenient payment processing experience.

All payment methods require a minimum deposit and withdrawal of £10. The difference lies in their maximum limits, where deposits allow a maximum of £10,000, while withdrawals allow a maximum of £25,000. Our review of 21 Casino revealed variations in the withdrawal processing speeds across all payment methods.

While all payment processing is quite fast, if you’re in a hurry, your best bet is e-wallets, which process withdrawals within 24 hours. The next best option is bank cards, which process withdrawals within 72 hours, followed by bank transfers, which can take up to 5 working days.

You can access the exciting games as soon as possible thanks to the instant processing of all deposits. Finally, no processing fees mean you always get the best value.

Security and Licencing

21 Casino stands out for upholding player safety and game fairness because it has two licences from reputable regulatory organisations, the Malta Gaming Authority and the United Kingdom Gambling Commission. This means the website implements security measures to prevent unauthorised access to player information, like SSL encryption. 

Trustworthy game providers like NetEnt, Pragmatic Play, and Evolution host the casino games, and audit them to ensure random outcomes. We also discovered payment processors like Visa, Mastercard, and Skrill, which have additional security measures to prevent breaches of your financial information.

If you unintentionally stumble and fall victim to problem gambling, you can rest assured that there are efficient assistance tools from 21 Casino and other trustworthy organizations. The responsible gaming section offers tips to help players avoid becoming problem gamblers, along with helpful tools such as deposit and time limits and self-exclusion. Finally, if the internal tools aren’t helping, you can get professional help using external links to Gambling Therapy, GamCare, and Gordon Moody. 

Customer Support

We found three effective customer support options, including the Help Centre, email, and live chat. The best place to start is with the Help Centre, where we found a search feature to help narrow down responses to our specific problem. Alternatively, you can check out the week’s top questions or scroll down to the six sections with responses for account, technical, and withdrawal issues. 

If the help centre does not cut it, you can use the live chat feature, which is available 24/7 and provides immediate assistance from a well-trained customer support agent. If the live chat does not work for you, there is still one more option via email at support@21casino.com, where you can type out the challenge in detail. 

Unlike most online casinos, you won’t wait too long since they typically respond within 2 hours and 29 minutes with a comprehensive answer that will most likely solve your issue. 

Mobile Compatibility

The mobile website is optimised for all mobile devices, neatly fitting the casino and game controls into the screen size of your smartphone or tablet, so you won't miss the absence of an application. It won’t matter whether it runs iOS, Android, or Microsoft; you’ll have access to the main sections from the desktop, including the video slots, live casino, and live chat function, at your fingertips. 

Best of all, you won't have to go through the hassle of browsing through an app store to find an app, download, and install it. Instead, you simply open the casino's website using any mobile browser and head straight to your favourite casino games. 

Conclusion

Our review revealed that registering was effortless, enabling players to swiftly access exciting casino and live casino games from leading game providers like Evolution, Pragmatic Play, and NetEnt. There were also a variety of familiar, accessible, and secure payment methods available, which process payments quickly and without any fees.

The casino implements several effective measures to prevent problem gambling for both adults and minors, ensuring players can enjoy their favourite games safely. 

21 Casino FAQ

Is 21 Casino safe to play?

Yes, 21 Casino is safe to play because it has two licences from the Malta Gaming Authority and the United Kingdom Gambling Commission, which ensure the highest player safety and game fairness standards. 

What is the maximum withdrawal at 21 Casino?

The maximum withdrawal at 21 Casino is £25,000.

What is the minimum deposit for 21 Casino?

The minimum deposit at 21 Casino is £10. 

What are the most popular payment methods available at 21 Casino?

The most popular payment methods at 21 Casino are bank cards and e-wallets like Visa, Mastercard, and Skrill. 

What are the most common bonuses on 21 Casino's promotion pages?

The most common bonuses on 21 Casino’s promotion pages are the welcome bonus and free spins. 

What are the most popular game providers offered by 21 Casino?

The most popular game providers at 21 Casino are Evolution, NetEnt, and Pragmatic Play. 

Does 21 Casino require wagering on both bonus money and deposit?

No, you only need to fulfil a wagering requirement of 35x for bonus money at 21 Casino.