Know Your Customer - A guide to KYC and why casinos requests documentation from players

KYC (Know Your Customer): Why Casinos Ask You for Documents

As an online gambler, you will at some point have to deal with a casino KYC process. KYC stands for “Know Your Customer”. It’s a process regulated operators (all who are licensed and offer real money gambling) are required to carry out. This casino verification process is also the reason why gambling sites ask for bank statements, proof of income; address, ID, and other documents.

When a KYC process is initiated you cannot withdraw or deposit funds to and from your player account until you’re fully verified. Should you refuse to comply with a KYC request and not provide the casino with the requested documents, your player account will be closed. Following the account closure is the forfeiture of any remaining real money- and bonus funds that will be seized by the casino.

What is a casino verification process?

A casino verification process is the same thing as KYC; a process where an operator asks their customers (players) to provide them with documents. The purpose of this is to confirm and prove a number of details, including but not limited to:

  • Age
  • Identity
  • Address
  • Source of funds
  • Ownership of payment methods and/or accounts use

Playing on multiple casinos means multiple KYC verifications

Players who are entirely new to gambling online, or who've never had to deal with KYC requests from their casino will naturally see this as an inconvenience, and also be highly skeptical of providing a third party with their personal and financial details. Especially when playing in multiple online casinos, and having to go through the KYC process several times.

You can expect to have to go through a partial - or a full - KYC process several times if you’re active with one casino. You must also expect to have to go through a full KYC at least once, per casino you’re playing on.

Regulated operators are required to have an FAQ, or a knowledge section/help center on their websites, in addition to normal support via live chat, email, and/or telephone to assist players with any questions they might have in relation to KYC. Support representatives from the casinos in question will also act as a liaison between their financial and security departments, and the players. Most online casinos allow you to follow the process and the status of your verification via the documents upload page. That’s where you’ll see if your documents are approved, pending, or declined. If something is unclear, or you’ve missed some instructions, the casino will quickly notify you. It usually takes between 1-3 days to complete the process. That however entirely depends on the workload of the casino’s security department. The good news is that if you have a pending withdrawal, it’ll be paid out as soon as you’ve been verified.

*Note: Adding/removing payment methods, passing certain thresholds for deposits and/or withdrawals, change of personal details on the account and other factors might be subject to your player account having to go through a partial - or a full - casino KYC, again. *

Document verification by category and tips for a quicker, smooth verification

The verification process will vary depending on a number of factors. There is, however, a common list of documents that the casinos ask for. Knowing this in advance, and preparing yourself for having to undergo KYC will therefore save you quite some time.

  • Proof of ID
  • Proof of address
  • Proof of payment method(s)

Proof of ID

In order to prove who you say you are, the operator will request proof of ID. The most common documents requested for this purpose are government-issued ids such as a driver’s license and passport.

Tip: To make sure your proof of identification goes as quick and smooth as possible, make sure that the full document is clearly visible. Do not cover any information or manipulate the picture/scan in any way. Please also make sure that the date on the document(s) is valid, as operators do not accept expired documents.

Proof of Address

The proof of address documents is required by the operator to verify that you live where you say you do. When opening your account, you’re required to provide the casino with your address. Casinos require a document that has both your name and address on it, and the ones that are accepted are utility bills, bank statements, credit card statements, or any other official document sent to you by your government.

Tip: Make sure that the document you send is shown in full. It must be no older than 3 months from the date you send it in to the casino for verification.

Proof of Payment Methods

Most casinos offer Credit/Debit cards, Neteller/Skrill, and bank account deposit methods. You have to always verify the method, which you use for deposits on online casinos.

  • Credit/Debit card: To verify your card, You need to show the first 6 and last 4 digits, your name, and expiry date. Other digits you can cover. From the back, you have to cover 3 digit CVC code, and your card has to be signed. Also, all 4 corners need to be visible.
  • Neteller or Skrill: Verifying this is simple. Just take a screenshot which is showing the email, account number/ID, and your name.
  • Bank Account: Bank Statement or Screenshot from your online banking account showing your name and account details.

Frequently Asked Questions about KYC among online gamblers

Why do casinos ask for ID/proof of age?

Answer: Casinos ask for proof of age and ID to prevent underage gambling, and to protect against ID theft, ensuring that none of their patrons are playing under a false name.

Why do casinos ask for proof of address

Answer: A casino will ask for proof of address to ensure that the player is a resident in the country/state/area he or she claims to reside. This is done to make sure that the casino can offer the player services in an area that it is allowed to legally operate in.

Why do casinos ask for the source of funds

Answer: A casino will from time to time ask for a SOF document (source of funds) to verify multiple things; namely that your funds are legally obtained, that you are not attempting to launder money, and that you can afford to play.

Why do casinos ask for pictures and/or screenshots of credit cards and/or payment methods?

Answer: A casino will from time to time ask for proof of ownership when it comes to specific payment methods used. This is done to avoid having one person play with another person's credit or debit card, or even online e-wallets such as Neteller, Skrill, and other payment methods.

Why do gambling sites ask for bank statements?

Answer: Gambling sites, including casinos, sportsbooks, bingo sites, and other operators allowing gambling with real money will from time to time ask for bank statements. This request is mostly carried out in relation to disputes where a customer will complain that funds that were paid from his/her account did not arrive in the player account, or when complaining about not receiving winnings from the casino. Such a document is a formality; one that will speed up the process and communication between the casino and payment provider when tracking down the funds in question.

Know Your Customer Summarized

The Know Your Customer process is understandably an inconvenience for you when you simply want to play. It’s especially a nuisance when waiting for the money you’ve requested a withdrawal for. KYC is, however, a quick process if you follow the instructions.

KYC is also used to prevent ID theft, underage gambling well as used for anti-money laundering purposes.

Summarized, KYC is widely adopted and used by serious and legitimate businesses that you leave money with and is at the end of the day in place to make sure you are indeed who you say you are.

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