onemanarmy11
New member
I have deposited 200€ and was able to win over 2k. Requested the withdrawal. 2 days after I ask chat if they are able to see my request and if they need any verification. They said no, everything looks OK.
Day 3 after withdrawal. I get verification request. On their website there is verification option which wasn't there before. So I do that all upload docs.
Day 4 I ask how long does the verification take. They say due to covid it may take longer than usual but they can't tell me how long.
Day 5 I get information that my proof of address does not show my full address (I uploaded different document)
Also they need bank statement with bic and swift number. I get them that.
Day 6. I get information that they don't withdrawl to the bank i used for deposit( does that ever happen?) - Revolut with Visa card.
My address still is not confirmed (they now have 3 documents stating my address).
Has anyone ever had similar issues with this casino? How could this be resolved?
Day 3 after withdrawal. I get verification request. On their website there is verification option which wasn't there before. So I do that all upload docs.
Day 4 I ask how long does the verification take. They say due to covid it may take longer than usual but they can't tell me how long.
Day 5 I get information that my proof of address does not show my full address (I uploaded different document)
Also they need bank statement with bic and swift number. I get them that.
Day 6. I get information that they don't withdrawl to the bank i used for deposit( does that ever happen?) - Revolut with Visa card.
My address still is not confirmed (they now have 3 documents stating my address).
Has anyone ever had similar issues with this casino? How could this be resolved?