Asle Martinsen
Member
Guys, Casinos operate on a trust basis. This is because they have such strict demands to prevent money laundering. Whenever you are new to a casino the verification process will take longer. But if you keep playing there, the withdrawal process will be faster and faster. It's also not reasonable to expect a pretty new casino to be able to send withdrawals immediately. In some countries the casinos have their own bank accounts, which enables them to do faster, direct transfers, which will enable them to have the money in your bank account in 30 minutes or so.
In other countries they might need to go through a 3rd party, or they need to do an international transfer, which always takes longer.
I know it feels shit to wait for your money when it feels like they accept your deposit instantly, but the deposit is in fact only pre-approved instantly through a reservation in your bank account, which they have need to use within 3-10 days. It takes a minimum of 3 days before the casino can request the money from the reservation through a Visa transaction from your bank account (Visa's own policy).
One guy in this thread mentioned fast transfers from LeoVegas, and that's good, but you gotta keep in mind LeoVegas is one of the biggest casinos on the market, they've been around for a long time, and your location might make it easier for fast transfers too.
Wildz is a legit casino. I can put my personal name and guarantee behind it, as will the casinogrounds streamers. You will just have to accept that whenever you sign up to a new casino, unless you live in a very "lucky" location countrywise, you might need to wait a few days before a withdrawal reaches your bank account.
Also, remember that sometimes people fall ill. Specially now during this Covid period. It's not like they have hundreds of people working in their payment departments around the clock. These departments usually work 8-16, and the teams aren't that big.
I understand the frustration, but please keep this in the back of your head in the future.
And last, but not least: If you haven't broken the Terms on any of the casinos promoted by Kim, Moritz, Nick or the other verified CasinoGrounds streamers, they will go out of their way to help you resolve things if the casinos have spent an unreasonable amount of time to sort your issue.
Also, feel free to message me personally if there's something you need help with. Although I'm not officially with CasinoGrounds, I have quite a bit of experience dealing with online casinos, and can help give you some pointers.
Don't worry, if you have followed the rules set by the casino in question, you will get your money
In other countries they might need to go through a 3rd party, or they need to do an international transfer, which always takes longer.
I know it feels shit to wait for your money when it feels like they accept your deposit instantly, but the deposit is in fact only pre-approved instantly through a reservation in your bank account, which they have need to use within 3-10 days. It takes a minimum of 3 days before the casino can request the money from the reservation through a Visa transaction from your bank account (Visa's own policy).
One guy in this thread mentioned fast transfers from LeoVegas, and that's good, but you gotta keep in mind LeoVegas is one of the biggest casinos on the market, they've been around for a long time, and your location might make it easier for fast transfers too.
Wildz is a legit casino. I can put my personal name and guarantee behind it, as will the casinogrounds streamers. You will just have to accept that whenever you sign up to a new casino, unless you live in a very "lucky" location countrywise, you might need to wait a few days before a withdrawal reaches your bank account.
Also, remember that sometimes people fall ill. Specially now during this Covid period. It's not like they have hundreds of people working in their payment departments around the clock. These departments usually work 8-16, and the teams aren't that big.
I understand the frustration, but please keep this in the back of your head in the future.
And last, but not least: If you haven't broken the Terms on any of the casinos promoted by Kim, Moritz, Nick or the other verified CasinoGrounds streamers, they will go out of their way to help you resolve things if the casinos have spent an unreasonable amount of time to sort your issue.
Also, feel free to message me personally if there's something you need help with. Although I'm not officially with CasinoGrounds, I have quite a bit of experience dealing with online casinos, and can help give you some pointers.
Don't worry, if you have followed the rules set by the casino in question, you will get your money
