Hi!
My name is Peter and i live in Sweden. I enjoy slots a lot
.
Is this normal in the verification progress. It all started like this: I asked why i cant make a withdrawal. They wanted to verify and know my source of wealth and i typed in, work, saving and trading (small amateur) regret that i mentioned the last one. Did not get much of help to know what documents they needed, except some paragraphs they copied into the chat. I sent a copy of my drivers license, phone bill for address and screenshot from my bank account witch i used to make the deposit. It was not enough so i asked do u want screenshot of my other bank account as well. They said yes. I sent screenshot of my other bank account as well, and both bank account must show 30 days back in time. Was not enough. Source of wealth they wanted. Sent in copy of why wage spec. Anything more u need i asked. Yes your trading, want a copy of that also. I said no, i will not send in a copy of my other bank, that`s not your business. They didn`t even reply that. Yesterday all went so smooth when they checked with the section that handles the verification. Today i asked how the verification is going. Got answer that you will get a mail and a smiley typed in, just WOW. But i asked again and they said it will take up to five days to verify source of wealth. Just get the feeling that they don`t cooperate anymore with me but instead they do everything to slow down the verification progress. Maybe because i said i saved all the chat yesterday. And today they send me copy of the chat i had with them, but the chat from yesterday i did not get as they promised. They where 2 in the chat with me today, so strange. Is this the way to keep customers? What do u guys think about this? Is this normal?
/Have a nice day
My name is Peter and i live in Sweden. I enjoy slots a lot
.Is this normal in the verification progress. It all started like this: I asked why i cant make a withdrawal. They wanted to verify and know my source of wealth and i typed in, work, saving and trading (small amateur) regret that i mentioned the last one. Did not get much of help to know what documents they needed, except some paragraphs they copied into the chat. I sent a copy of my drivers license, phone bill for address and screenshot from my bank account witch i used to make the deposit. It was not enough so i asked do u want screenshot of my other bank account as well. They said yes. I sent screenshot of my other bank account as well, and both bank account must show 30 days back in time. Was not enough. Source of wealth they wanted. Sent in copy of why wage spec. Anything more u need i asked. Yes your trading, want a copy of that also. I said no, i will not send in a copy of my other bank, that`s not your business. They didn`t even reply that. Yesterday all went so smooth when they checked with the section that handles the verification. Today i asked how the verification is going. Got answer that you will get a mail and a smiley typed in, just WOW. But i asked again and they said it will take up to five days to verify source of wealth. Just get the feeling that they don`t cooperate anymore with me but instead they do everything to slow down the verification progress. Maybe because i said i saved all the chat yesterday. And today they send me copy of the chat i had with them, but the chat from yesterday i did not get as they promised. They where 2 in the chat with me today, so strange. Is this the way to keep customers? What do u guys think about this? Is this normal?
/Have a nice day
Last edited by a moderator:
