Slotsmillion Withdrawals

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Geordiemag1 said:
I know they use the electrol register that gives them your name age and address 
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Yep, which is , as defined by the UKGC, Basic KYC. Honestly, every other casino fine and no issues. Videoslots, Leo, WH etc not asked for anything at all as they can do it electronically but here being asked for 5 documents to process a withdrawal. Btw it's still not processed!

 
Xxxxwildingxxxx said:
Maybe the mandatory is just verify you age doesn't mean they dont need to verify payment method or address they can't verify a payment method on sign up and before you play I suppose, and respg40 some casino don't verify untill you reach a certain level
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No, the LAW, sorry for the caps but I have already confirmed this. Is that You need to perform basic KYC, that means name, date of birth and address before they permit you to gamble. Also the Markets Commission have stated categorically that redoing basic KYC should not stall a withdrawal. These are the rules in the UK.

 
RespG40 said:
No, the LAW, sorry for the caps but I have already confirmed this. Is that You need to perform basic KYC, that means name, date of birth and address before they permit you to gamble. Also the Markets Commission have stated categorically that redoing basic KYC should not stall a withdrawal. These are the rules in the UK.
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But what will stop you is your payment verify as there not going to ask until you deposit for that so yes on this one mate 

 
Xxxxwildingxxxx said:
But what will stop you is your payment verify as there not going to ask until you deposit for that so yes on this one mate 
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I'm not disputing checking the payment methods etc but I do object to ID and address again(which took over 24 hours to verify). All at withdrawal stage. If I eventually get the money that's fine but days and days without anything happening is completely against what is meant to be achieved by these checks.

 
RespG40 said:
I'm not disputing checking the payment methods etc but I do object to ID and address again(which took over 24 hours to verify). All at withdrawal stage. If I eventually get the money that's fine but days and days without anything happening is completely against what is meant to be achieved by these checks.
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I see your point some casino have guides by licence and not law tho are you sure its law because they broke it in your case then if it is 

 
So I have now self excluded permanently from this casino. After sending additional docs I heard nothing for 7 days. They wont get another penny. Not interested in jumping through hoops and chasing people down so I will refer this to the UKGC on the grounds of not following the CMA rules and deliberately delaying a withdrawal. The fact that you cant withdraw again when you have one pending due to docs is another sting in the tail here. They may be a decent casino but my experience here is not good. 

 
Hey RespG40,

Could you please let me know what your username is with us so I can have a look at your account?

I would like to verify that the procedure was correctly followed and your payment sent on time.

Kind regards,
Thomas - SlotsMillion.

 
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