[SIZE=12pt]I´ve been playing at Scatters Casino since about the beginning of 2020.[/SIZE]
[SIZE=12pt]In January I sent documents that are requested such as copy of ID, bank statement and proof of address.[/SIZE]
[SIZE=12pt]In their FAQ it says that they validates withdrawals within up to 48 hours. To speed up the process, you can email the requested documents.[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]Since then I`ve made several deposits and only one withdrawal which was processed in 24 hours. This withdrawal was under €100. (I´ve made more withdrawal requests that I later on cancelled)[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]Now to my problem:[/SIZE]
[SIZE=12pt]More then 5 days ago I requested a withdrawal (€1050). I got an email from the support where they requested documents that shows “source of wealth”, and the KYC documents that I´ve sent I January. I sent the documents in the morning of the 19th of March. I then cancelled the withdrawal, was able to win some more and requested a new withdrawal in the morning of the 20th of March (€2000). Since then nothing have happened.[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]The only info I get regarding why the withdrawal is taking so long is when I contact the support. I contacted the live support three or four times and sent about four emails, and it seems that I get different answers every time.[/SIZE]
[SIZE=12pt]The answers I got is:[/SIZE]
[SIZE=12pt]It can take up to 48 hours.[/SIZE]
[SIZE=12pt]They will speed it up.[/SIZE]
[SIZE=12pt]They have to validate the documents, which can take up to 48 hours, and the an additional of up to 48 hours for the withdrawal to be approved.[/SIZE]
[SIZE=12pt]They are doing “standard security checks” with can delay the withdrawal.[/SIZE]
[SIZE=12pt]It should be processed soon.[/SIZE]
[SIZE=12pt]It depends on the workload.[/SIZE]
[SIZE=12pt]A withdrawal can take up to 72 hours even without the security checks.[/SIZE]
[SIZE=12pt]And so on…[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]To summaries it:[/SIZE]
[SIZE=12pt]They got the KYC documents in January. They requested this again, plus source of wealth- documents, which they received on Thursday morning (2020-03-19)[/SIZE]
[SIZE=12pt]I requested the €2000 withdrawal on the night to/morning of Friday (2020-03-20, about 104 hours ago)[/SIZE]
[SIZE=12pt]Nothing have happened since then. The only info I get is when I contact them, and they give me different answers. [/SIZE]
[SIZE=12pt]And of course, I can still cancel the withdrawal….[/SIZE]
[SIZE=12pt]Since I´ve read about others that had/having the same problem with larger withdrawals from this casino I thought I post it here.[/SIZE]
[SIZE=12pt]I´ve been playing on many casinos for many years and never had this problem before.[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]In January I sent documents that are requested such as copy of ID, bank statement and proof of address.[/SIZE]
[SIZE=12pt]In their FAQ it says that they validates withdrawals within up to 48 hours. To speed up the process, you can email the requested documents.[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]Since then I`ve made several deposits and only one withdrawal which was processed in 24 hours. This withdrawal was under €100. (I´ve made more withdrawal requests that I later on cancelled)[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]Now to my problem:[/SIZE]
[SIZE=12pt]More then 5 days ago I requested a withdrawal (€1050). I got an email from the support where they requested documents that shows “source of wealth”, and the KYC documents that I´ve sent I January. I sent the documents in the morning of the 19th of March. I then cancelled the withdrawal, was able to win some more and requested a new withdrawal in the morning of the 20th of March (€2000). Since then nothing have happened.[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]The only info I get regarding why the withdrawal is taking so long is when I contact the support. I contacted the live support three or four times and sent about four emails, and it seems that I get different answers every time.[/SIZE]
[SIZE=12pt]The answers I got is:[/SIZE]
[SIZE=12pt]It can take up to 48 hours.[/SIZE]
[SIZE=12pt]They will speed it up.[/SIZE]
[SIZE=12pt]They have to validate the documents, which can take up to 48 hours, and the an additional of up to 48 hours for the withdrawal to be approved.[/SIZE]
[SIZE=12pt]They are doing “standard security checks” with can delay the withdrawal.[/SIZE]
[SIZE=12pt]It should be processed soon.[/SIZE]
[SIZE=12pt]It depends on the workload.[/SIZE]
[SIZE=12pt]A withdrawal can take up to 72 hours even without the security checks.[/SIZE]
[SIZE=12pt]And so on…[/SIZE]
[SIZE=12pt] [/SIZE]
[SIZE=12pt]To summaries it:[/SIZE]
[SIZE=12pt]They got the KYC documents in January. They requested this again, plus source of wealth- documents, which they received on Thursday morning (2020-03-19)[/SIZE]
[SIZE=12pt]I requested the €2000 withdrawal on the night to/morning of Friday (2020-03-20, about 104 hours ago)[/SIZE]
[SIZE=12pt]Nothing have happened since then. The only info I get is when I contact them, and they give me different answers. [/SIZE]
[SIZE=12pt]And of course, I can still cancel the withdrawal….[/SIZE]
[SIZE=12pt]Since I´ve read about others that had/having the same problem with larger withdrawals from this casino I thought I post it here.[/SIZE]
[SIZE=12pt]I´ve been playing on many casinos for many years and never had this problem before.[/SIZE]
[SIZE=12pt] [/SIZE]
