[RESOLVED] WinBritish Scam

[casio]

[SIZE=11pt]Under the UK Gambling Commission's License Conditions and Codes of Practice, licensees are specifically prohibited from preventing or unduly delaying withdrawals of customer funds. This is addressed under Social Responsibility Code Provision 3.9.1. I am fully verified on the site, with ID, Bank Card, KYC. Etc. [/SIZE]

[SIZE=11pt]Licensees must not apply terms that unduly restrict the withdrawal of funds. For example, they cannot impose conditions requiring customers to continue gambling with their funds before making a withdrawal.[/SIZE]

[SIZE=11pt]Gambling operators must ensure that withdrawal processes are not unduly delayed or made unnecessarily difficult. The requirement for me to email support rather than providing accessible withdrawal mechanisms (like live chat, withdraw button or anything else) is a breach of this provision.[/SIZE]

[SIZE=11pt] Practices like displaying offers or bonuses during the withdrawal process (such as the message in the image) [/SIZE][SIZE=11pt]is [/SIZE][SIZE=11pt]a breach of the Gambling Commission's rules against unfair practices.[/SIZE]

[SIZE=11pt]Operators must NOT encourage users to reverse withdrawals or gamble winnings intended for withdrawal. Showing benefits of "keeping your balance" violates this regulation by indirectly promoting reverse withdrawals. (LCCP RTS 7A, IIRC)[/SIZE]

 

[casio]

£26,000

 

[CGDL]

Hello. Do not cancel withdrawal. Sit tight. We'll do our best to help you solve this issue. Send me a PM with your player ID/username and associated email, @casio

 

[CGDL]

Hello again, @casio. I've looked into the case for you. I cannot find any match between your claims of breaching the UKGC's Licence Conditions and Codes of Practice version effective from Nov. 29th, 2024. Also, you mentioned an amount of 26.000 GBP. While the operator can not share specific details re. your account, logs, balances, and so on, we're being told the amount withdrawn is nowhere close to the size of the number you originally stated. Perhaps there's a typo?

Under the UK Gambling Commission's License Conditions and Codes of Practice, licensees are specifically prohibited from preventing or unduly delaying withdrawals of customer funds. This is addressed under Social Responsibility Code Provision 3.9.1. I am fully verified on the site, with ID, Bank Card, KYC. Etc. 

The UK Gambling Commission's License Conditions and Codes of Practice, section 3.9.1 is about  Identification of individual customers - remote - 

A verified account is not exempt from additional checks. Source: UKGC LCCP, section 17.1.1.2 -,  Customer identify verification stating that:

A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

Licensees must not apply terms that unduly restrict the withdrawal of funds. For example, they cannot impose conditions requiring customers to continue gambling with their funds before making a withdrawal.

I can't find any information on the https://www.gamblingcommission.gov.uk/ website that corroborates this claim. If you have a source to point me to, I'd appreciate that. 

[SIZE=11pt] Practices like displaying offers or bonuses during the withdrawal process (such as the message in the image) [/SIZE][SIZE=11pt]is [/SIZE][SIZE=11pt]a breach of the Gambling Commission's rules against unfair practices.[/SIZE]

[SIZE=11pt]Operators must NOT encourage users to reverse withdrawals or gamble winnings intended for withdrawal. Showing benefits of "keeping your balance" violates this regulation by indirectly promoting reverse withdrawals. (LCCP RTS 7A, IIRC)[/SIZE]

Again, can't find any information re. unduly restricting the withdrawal of funds. If you have a source, please share a link. 

As for LCCP RTS 7A, that's an implementation guidance for what qualities an RNG should be capable of demonstrating. However, RTS aim 14, sections A, and B, can possibly be challenged via a complaint for the way your payments were managed, directly to the casino in question.

Please note that you have to do so first, before potentially escalating it to the UKGC. More information on how to complain can be found here

Lastly, to continue with the withdrawal process you must contact their support team as instructed when logged in, and comply with any requirements they have.

 

[casio]

I submitted ID and the bank card, and they sent me £900. 

There isn't any reason why the rest cannot be sent?

My account is on a cooling off lock, and I cannot login to it. They are not replying  to my emails. They have no live chat? Any ideas? 

The total is £2600, not £26,000. Sorry! 

"A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier."

They made the request, I did what they said and they sent me some of the money. There is no legal reason not to send the rest? 

 

[CGDL]

There isn't any reason why the rest cannot be sent?

There is, and it's likely due to KYC/AML reasons with the sum of deposits/withdrawals hitting a certain threshold. Perfectly normal.  Note, with emphasis on likely as I do not have specific details. 

"A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier."

 You're not including the second sentence in that paragraph that I previously bolded in my reply. "This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation."

They are not replying  to my emails. They have no live chat? Any ideas? 

Patience. Emails are being dealt with and responded to in a timely manner, and if responses are slow, it's likely due to lots of emails (queue system). From what I understand after speaking to the operator, yours are being responded to. I'd appreciate you include a date/time for the last communication with them.