[RESOLVED] Nitro Casino Responsible Gaming Tools defect

[Skephan]

Hi, 

I was playing at Nitro Casino on 1-3-2020. I set a weekly wager limit of 5 euros to not lose my balance that week. After I wanted to play the 5 euros on live casino with a 4 euro stake my bet got rejected. So I checked the limit and set it higher for the next deposit I was going to make (because it has a pending period of a week to increase and was planning to play that week) . To my astonishment it was increased directly and so there wasn't a weekly limit at all active. 

I lost balances before at NitroCasino(and their sister casino's but consider them my fault of actions)  but this time I wanted to be ''responsible to use the tools'' and not lose excessive amount. 

Contacted support and they acknowledged the bug and it should've be pending 7 days for the increase(Screenshots where you can see it was increased immediate).  It was fixed a few days later but my balance is gone. Didn't set a loss limit cause it takes your profit also into account when calculating the loss.

Its been almost 9 weeks and I being very fair in my opinion to come to a civilised solution. It just feels like it's some kind of joke. 

Can you help me @Bob_NitroCasino

Yours Sincerely Skephan 

 

[Bob_NitroCasino]

Hi @Skephan,

Thank you for posting your complaint here at Casino Grounds. 

I will forward your case to our corresponding department in order to investigate the whole issue and find a solution. 

Apologies for the waiting times and for the experienced inconveniences.  I have sent you a PM in order to confirm your personal details before forwarding the case. 

Please do not hesitate to come back to us if further help is needed. 

Best Regards, 

Bob

 

[Skephan]

Hi Bob,

Thanks for your reply, time and effort. 

Responded to your PM.

Greetings Skephan

 

[Skephan]

An update,

This issue is solved accordingly, I want to thank the staff who've checked and helped me with this.

Thanks