[RESOLVED] LeoVegas Sport cheating on its bettors?! Serious matter.

[JohanLeoVegas]

Hi everyone,

Just to bring everyone up to speed on the issue.

Kambi settled the bets on this match according to the first report from FIFA which was wrong. After that they did not re-settle which of course led to actual winning bets showing up as lost. We have now manually corrected this for everyone that placed bets on this match and credited the winnings that were due.

Note that since Kambi has not re-settled the bets they will still show up as lost on your bet-slips. Missing winnings are added to each affected accounts balance tho.

Unfortunate event that does not happen very often but we do apologize for any inconvenience caused.

Best regards

/Johan

 

[Formscorers]

Hi everyone,

Just to bring everyone up to speed on the issue.

Kambi settled the bets on this match according to the first report from FIFA which was wrong. After that they did not re-settle which of course led to actual winning bets showing up as lost. We have now manually corrected this for everyone that placed bets on this match and credited the winnings that were due.

Note that since Kambi has not re-settled the bets they will still show up as lost on your bet-slips. Missing winnings are added to each affected accounts balance tho.

Unfortunate event that does not happen very often but we do apologize for any inconvenience caused.

Best regards

/Johan

These are awesome and splendid news, Johan!

Yes, we understood that it was not a direct fault from LV, but a rather nasty slip on Kambi's behalf. Mistakes can and will happen, for sure. But once again, you fix it, one way or another. Naturally, we are both pleased and happy to see that LV took this matter seriously and fixed it in a very professional and a proper manner. Kudos and respect for that. Really. By doing so, LeoVegas once again show why they are one of THE topmost bookies out there, especially for scandinavian residents. They have been that already for some years. In terms of quality, betting options, sport bonuses, withdrawal solutions (and speed) and their system of betting, not many comes close to them. The way this case was solved also strengthens your position, we reckon. We will absolutely continue to recommend our bettors to opt for LeoVegas when it comes to choosing a favorite betting site, absolutely.

Thank you again for this, Johan.

Case solved and closed.

 

[Slotspinner]

and there is the fix, like i expected
no reason to jump on and call rigged right away, errors happen

 

[pausefisk]

and there is the fix, like i expected
no reason to jump on and call rigged right away, errors happen

Partial agree, but we will never know how this case would have ended if not this case had been posted here, as the support at LV gave him another answer and "nothing they could do about it". 

I'd say we still need to jump a bit to make sure Things get fixed, because it sure helps in most cases.

I'm very happy to see it got solved, makes me believe again

 

[Formscorers]

Partial agree, but we will never know how this case would have ended if not this case had been posted here, as the support at LV gave him another answer and "nothing they could do about it". 

I'd say we still need to jump a bit to make sure Things get fixed, because it sure helps in most cases.

I'm very happy to see it got solved, makes me believe again

Pretty much, yes. However, I must add that there are some customers who've experienced something similar, but not such a serious one as this one was, and then, LV have stepped up and fixed it with no hesitation. We also show understanding to the fact that for this matter, it wasn't directly LV's fault, but props to them for manually fixing this. Really. 

And their base support can fix MOST issues, but this is one of those rare examples that they had to step in manually to get it fixed.

So yeah, let's not speculate how it'd be/end if we wouldn't have brought this to attention. That is why we at Formscorers do whatever we can to help/assist our members as much as we can. In the end, it all worked out, and I am sure both LV and Kambi have improved their routines already to prevent such mistakes from happening again.

I guess this thread can be marked as solved (tried looking for an edit post-button, but I guess a moderator must change the topic to solved)

Thank you all, once again.

 

[Slotspinner]

Partial agree, but we will never know how this case would have ended if not this case had been posted here, as the support at LV gave him another answer and "nothing they could do about it". 

I'd say we still need to jump a bit to make sure Things get fixed, because it sure helps in most cases.

I'm very happy to see it got solved, makes me believe again

i do agree partial aswell! i believe putting these issues with all the facts into a forum like here on casinogrounds helps where it sometimes wouldve gone into a loophole where nothing gets fixed in the end. Dont like this aswell.

 

[LetsGiveItASpin]

Sorry for the late reply @Formscorers it's been quite a hectic time for me lately. Happy you got it resolved quick  

 

[dirtystack]

Partial agree, but we will never know how this case would have ended if not this case had been posted here, as the support at LV gave him another answer and "nothing they could do about it". 

I'd say we still need to jump a bit to make sure Things get fixed, because it sure helps in most cases.

I'm very happy to see it got solved, makes me believe again

Online casino support is the online casino equivalent of receptionists.

It's their job to great with a friendly demeanour and handle small issues based on their understanding of the business and the terms and conditions. They will have scripts to follow depending on the situation, they do their best to the extent to which they have been trained, but don't count on them knowing anything about the business for which they are the front of house. They might not even know anything about football ad may have never placed a bet in their life.

They can only, in situations like this, refer to what they have been told, point you towards the T&C and, if the customer seems agitated or pressing, escalate it their issue to someone higher up and more informed who can deal with it.

The amount of times I contact Support for information about promotions, only to be asked to send in a link to the promotion or a screenshot of the page, drives me mad sometimes.