[RESOLVED] Frankfred Scandal?

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Tomorrow it has been 1 month! 

NO solution and NO contact from FrankFred. NO money back and account still closed. 

This weekend I am going to contact the biggest 2 newspaper in Sweden and write how FF abuse deposit limits. 

 
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Hello again,

Without going into any specifics I've chased the responsible team a dozen times, and the reason I made my previous post was due to the fact that, that was the information I was provided with.

It's still with the compliance team, and given the OP's posts of contacting Newspapers, SGA and the overall conclusions there will be no more post from us. This case will be handled via the official support channels.

 
This is awesome!

No solution and dead silence from Frankfred on emails. 
They have had plenty of time now. 

I won a good amount of money a couple of days ago. I wonder if one should hire a ..... (imagine what I am thinking. No it's not a lawyer)
I will come back here when 2 months have passed and send everyone an internet cake to celebrate the very fast working speed that surrounds Frank Fred!
 

 
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Hello,

I've now been informed that this case has been resolved and the player in question contacted.

We do apologise for the long delay in this errand, it was basically down to that it was a mix of Tech and Responsible gaming. Good news is that similar scenarios should never be able to happen again. 

(And Sorry S&S, no 2 month anniversary this time..)

 
Update: 

Some Casinos are actually doing the right thing. It's not very common these days *Caugh*

Frankfred apologized for this situation and that it took way to much time to solve. 
Almost 2 months is pretty bizarre. 

Either way. They refunded me 12.500 SEK which I then basically donated back to them in 20 minutes. 
Again, I just wanted the issue fixed so other people won't fall or experience the same issue that you could deposit over the limit. 

In my opinion this took way to much time and gave me some frustrated evenings but atleast they made it right. 
Contact could have been much better between the parts involved. Sometimes I sent emails and it took a week to get an answer. 

According to F&F this issue should now be fixed, which makes me glad. 
And the case should be considered solved. 

 

 
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Wait what? That's the end of it? That's absolute horseshit! If they've held on to 12.500 of your money for 2 months and all that happened was you got your money back, that's fucking retarded to say the least. 

Suppose you came to a deal where you said that and they gave you something if you promised not to say.. Lol

 
Happened to me aswell. Same story and same ending. I have now deleted my account for good, even tho it hurts alittle to delete a vip 86 account wich get good free gifts and bonuses

 
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