[RESOLVED] Being able to play after time-out. (21.com)

[loudest1]

Hello everyone,

Yesterday i made a deposit on 21.com and after having some luck i decided to withdrawal, i didn't see a lock withdrawal option, so i head over to the live support, they said i couldn't lock my withdrawal nor they could process it right away, so i decided to time myself out for 24 hours to make this withdrawal go through, after that i closed the window. Now i went to 21.com later by accident and i saw that i was still logged in (being in a different state of mind, due to medication) i reversed my withdrawal and lost most of it. Which wouldn't of happened if they restricted access to my account right after i requested this. Now i know i haven't lost my deposit, but i could have had way more winnings if i weren't able to play (which as a gambler you know cashouts are important for your overall rtp/bankroll) so now my question is, am i able to get my balance back to what it was when i timed myself out?

Many thanks.

 

[Xxxxwildingxxxx]

if you timed ourt officially you 2ill get full money back and winnings they wouldn't run the risk of you taking further if you timed out to!ed our fully if t they failed they have to pay only if you say what you said is reue true

I don't  think you need a forum when you proof your time out they should agree and give full balance bqck

 

[loudest1]

This is indeed being worked on right now, i'm assuming for a positive outcome, and will update further, also have to compliment Thomas for his fast and adequate support.

Update: Thomas informed me that he has resolved everything and that i should receive my winnings soon. 

The thread could now be closed.

 

[21.com Thomas]

Hi @loudest1

As discussed in PM, we are working on fixing this. Thank you for bringing it to our attention.

Your deposit and winnings will be refunded in full and the payment will be processed shortly.

Thank you for the feedback, it is much appreciated.

Best regards,

Thomas

21.com

 

[scribblebibbles]

Nice to see it being resolved so quick and in such good manner, props to @21.com Thomas

 

[loudest1]

@scribblebibbles Indeed, many compliments to Thomas for resolving this issue.

 

[sirbuzzk]

Wow - That was fast from 21! 

Always great to see casinos sorting issues in a great manner.

 

[loudest1]

Wanted to post a quick last update;

I have received all the funds, thanks again to their great rep, Thomas!