Tommy Lehart
New member
Hi. My name is Thomas Lehart. On the 14th April I made a withdrawal of £100 and emailed the support team my proof of address and Identification. I was told that my payment would take up to 72hours to reach my PayPal account. The following night I went to log into my account to find i was blocked. After speaking to a chat agent they told me that it was due to me not being fully verified. On the morning of 18th April I sent my final verification documents which included PayPal statement and a bank statement showing my payments to PayPal just as some extra verification. I then spoke to a chat agent named Maria on April 18th. And she confirmed to me that my account was now fully verified and I would be payed in the next 72 hours. However I went to log back in this afternoon was still blocked so contacted a chat agent named Emy. He also gave me confirmation that my account was now fully verified and was waiting on the finance department to release my payment. Yesterday I recieved an email off the Kassu complaints team who clearly stated that my account was fully verified on the 18th of April at 1520hrs. If this is the case why am i still blocked from this site as I enjoy using the site and would like to use it again. I have shared lots of personal information and documents with this but I am still blocked. I just want my withdrawal processed and to be able to continue playing.
I just keep getting the same scripted message everytime I get in touch with them telling me that my request is with the relevant department and they have no further information.
Please help.
I just keep getting the same scripted message everytime I get in touch with them telling me that my request is with the relevant department and they have no further information.
Please help.
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