Payment issue with slotbox - Hoping someone from CG can help

[DeanGambler1874]

Hi All,

Just wondering is there anyone from CG who can help me with a payment issue from slotbox?

Basically, I played with them in 2020 and used a different card to what I have now. 

They want proof of this card (Not possible as have a new card) 3 years later!!

My new card is in my name, its signed and I sent bank statements with my name and address on them which show the deposits from the new card! 

For the record I never withdrew to the previous payment method - Only deposited, So AML is not really relevant if I never got money back?

What can I do here?  

 

[stef calin]

Hi All,

Just wondering is there anyone from CG who can help me with a payment issue from slotbox?

Basically, I played with them in 2020 and used a different card to what I have now. 

They want proof of this card (Not possible as have a new card) 3 years later!!

My new card is in my name, its signed and I sent bank statements with my name and address on them which show the deposits from the new card! 

For the record I never withdrew to the previous payment method - Only deposited, So AML is not really relevant if I never got money back?

What can I do here?  

Hey, i had the same problem with  different casino, the bank that issued my card left the market where i'm located and i've destroyed that particular card to later found out that i need to verify my account because that was the card that i used when i opened that casino account. I've contacted the bank's costumer services to help me out with a proof of ownership but they told me that there's nothing to do about it. So i decided to escalate this issue with the bank's  data protection officer department where i sent an email as an complaint explaining the situation. They sent an encrypted email to me with the card details saying that that particular card belonged to me and the relevant account details that u can find on the bank statement. So u need the same thing, and i would say contact the bank reach the relevant departments that can help u're situation. It doesn't matter that u don't have the card anymore they store u're data in their system for up to 6 years so u have a good shoot.

Hope that this information u will find helpful and good luck. If u need anymore detail or help contact me, happy to assist u with what i can.

 

[Skylined87]

Hi All,

Just wondering is there anyone from CG who can help me with a payment issue from slotbox?

Basically, I played with them in 2020 and used a different card to what I have now. 

They want proof of this card (Not possible as have a new card) 3 years later!!

My new card is in my name, its signed and I sent bank statements with my name and address on them which show the deposits from the new card! 

For the record I never withdrew to the previous payment method - Only deposited, So AML is not really relevant if I never got money back?

What can I do here?  

Did you manage to get it sorted @DeanGambler1874? If not shoot me a DM pls