NETELLER help

[rhysevans13]

Hi everyone, 

i wasn’t sure where to put this so apologies if in the wrong place. I have been using NETELLER for about a year for depositing and withdrawing my gambling money on various sites with no problems. 

I deposited £500 about 2 weeks ago into my NETELLER account and all of a sudden my account has been disabled (it was fully verified before this) NETELLER have said I need to provide a picture of cards ending ‘1234’ and ‘5678’ to prove I own them. I have never owned cards ending in these numbers and believe they have just sent me template emails. They are now not responding to my emails and keep sending the same template email. 

can anyone suggest what I should do next as they now have £500 of my money? 

thanks 

 

[Tussilago87]

sure they didnt just use the number "1234" like an example just to show what numbers that needs to be visible? seems like its not a coincidence that they used the numbers 12345678

 

[rhysevans13]

sure they didnt just use the number "1234" like an example just to show what numbers that needs to be visible? seems like its not a coincidence that they used the numbers 12345678

Yes fairly sure haha. I had a look back at when they asked me to do this when I first opened the account and they quoted my actual last 4 card numbers. Also I have only ever used 1 card and they have asked me to provide evidence for 2 

 

[motte]

You can call Neteller. They disabled my account once, i called neteller and within 20mins while we talked they enabled my account again.