Help with verification at Wildz casino

[7hemelster]

Hi there! So I’m having a hard time verifying my account at Wildz, particularly the address portion. I live at a family members house and they obviously pay the bills and I do all of my banking online so I’m super confused on what I could do to make this work.. because I know I can. Other casinos have been more helpful than Wildz, I’ve been on live chat and emailed their customer support Just for clarification or a yes or no answer on if ‘this mail could work or that’ and they completely disregard what I say and copy and paste the same response. It’s honestly like talking to a zombie. I’ve really enjoyed Wildz up until this point but I have a 333$ withdrawal pending so I really do need to try and figure this out. Does anyone have any experience with this casino and been in this situation? I tried to verify when I joined to avoid this from happening and they refused. The only mail I had addressed to me was a letter from capitol one which I did try and now it just says ‘pending’... I also should have my T4 from the government any day now if anyone knows if that would for sure work? Thanks so much for any advice!! 

 

[nelisxxx]

What about a bank statment? That should work to verify your adres. Just a pdf file works at every casino for me. I also don’t have a utility bil or phone bill

 

[Jamessco]

Hi there! So I’m having a hard time verifying my account at Wildz, particularly the address portion. I live at a family members house and they obviously pay the bills and I do all of my banking online so I’m super confused on what I could do to make this work.. because I know I can. Other casinos have been more helpful than Wildz, I’ve been on live chat and emailed their customer support Just for clarification or a yes or no answer on if ‘this mail could work or that’ and they completely disregard what I say and copy and paste the same response. It’s honestly like talking to a zombie. I’ve really enjoyed Wildz up until this point but I have a 333$ withdrawal pending so I really do need to try and figure this out. Does anyone have any experience with this casino and been in this situation? I tried to verify when I joined to avoid this from happening and they refused. The only mail I had addressed to me was a letter from capitol one which I did try and now it just says ‘pending’... I also should have my T4 from the government any day now if anyone knows if that would for sure work? Thanks so much for any advice!! 

Log onto internet banking if you have it.  Into bank account -> Print statement -> Print to PDF.   Should have your address on that.

 

[7hemelster]

So I just tried that and while I got the PDF easily it actually doesn’t contain my address. I bank with CIBC and they only seem to show my address in ‘my account’ which I can’t download ://