Mamuimjebemupicku
New member
Spinanga, Pistolo, Spinbara, and all other related casino sites where I have an account — all of them associated with the Cash Crab brand/name — have been systematically bothering me for some time. This has escalated into ongoing harassment.
I have repeatedly and explicitly requested account closure and self-exclusion (a permanent restriction that prevents access and prevents the account from being reopened). However, in their email replies they immediately push promotional bonuses and “offers” instead of implementing what I requested, as if they are deliberately ignoring my instructions. Only after several back-and-forth emails do they claim they are “processing the request,” and when they finally confirm that the account has been closed, they still include wording stating that I can reopen the account at any time — which directly contradicts my request for permanent closure and self-exclusion.
An additional issue is their promotional email system: their marketing emails provide no unsubscribe option at all. The only way to stop them is to email support and explicitly request removal from promotional mailing lists. They have told me in writing that my account was closed and that I was removed from promotional emails, yet the promotional messages continue to arrive anyway, which strongly suggests that my request is not being respected and that the unwanted contact is continuing.
I also need to point out that these sites appear to offer no meaningful responsible gambling limits or controls, and withdrawals are extremely problematic — in my experience, they are close to impossible to complete. Given everything above, I genuinely do not know whether I should escalate myself directly to the operator offices (for example, Cyprus, or wherever they actually operate from), or whether CasinoGrounds will take any action on this matter since these casinos are being promoted on their platform. At a minimum, I expect this behavior to be treated seriously: my self-exclusion request should be properly enforced, and all promotional emails should stop immediately after an explicit opt-out request has been made and confirmed.
I have repeatedly and explicitly requested account closure and self-exclusion (a permanent restriction that prevents access and prevents the account from being reopened). However, in their email replies they immediately push promotional bonuses and “offers” instead of implementing what I requested, as if they are deliberately ignoring my instructions. Only after several back-and-forth emails do they claim they are “processing the request,” and when they finally confirm that the account has been closed, they still include wording stating that I can reopen the account at any time — which directly contradicts my request for permanent closure and self-exclusion.
An additional issue is their promotional email system: their marketing emails provide no unsubscribe option at all. The only way to stop them is to email support and explicitly request removal from promotional mailing lists. They have told me in writing that my account was closed and that I was removed from promotional emails, yet the promotional messages continue to arrive anyway, which strongly suggests that my request is not being respected and that the unwanted contact is continuing.
I also need to point out that these sites appear to offer no meaningful responsible gambling limits or controls, and withdrawals are extremely problematic — in my experience, they are close to impossible to complete. Given everything above, I genuinely do not know whether I should escalate myself directly to the operator offices (for example, Cyprus, or wherever they actually operate from), or whether CasinoGrounds will take any action on this matter since these casinos are being promoted on their platform. At a minimum, I expect this behavior to be treated seriously: my self-exclusion request should be properly enforced, and all promotional emails should stop immediately after an explicit opt-out request has been made and confirmed.
