giza infinity reels bug

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I have playes this game quite a lot.

The above has not happened to me, but I have had a handful of instances where the reels shifted one or two times although I did not recognize the win. 

I am tagging @Dave - ReelPlay to this thread. He might take a look into this.

 
Hey folks,

Thanks for the tag. 

I'm having our publishing partners look into this right now. 

Not seen anything like this before; bear with me and I'll update. 

Best,

Dave

 
Hey again,
ReelPlay have been working behind the scenes today to examine the behaviour you highlighted and have now issued an updated game to the publishing partner.
The game is made up of client and server side components, whereby the client displays the game as directed by the server result. 
The case you highlighted is extremely rare; the client displayed an incorrect outcome. Rest assured you were paid correctly and the final monetary outcome of your game was as intended. 

ReelPlay spend months devising and polishing our games; they are tested and verified to the highest international standards. 
Thank you for bringing this to our attention. We’ve been in touch on PM and I’ve also engaged with CasinoEuro’s Casino Manager who will be reaching out to you personally.  



Best,
 
Dave
 
Hi All

We can confirm we have reached out to the customer to ensure the best possible playing experience on CasinoEuro. Together with ReelPlay we are committed to the highest international standards. 

kind regards

Andrew 
Managing Director 

 
Andrew Casino Euro said:
Hi All

We can confirm we have reached out to the customer to ensure the best possible playing experience on CasinoEuro. Together with ReelPlay we are committed to the highest international standards. 

kind regards

Andrew 
Managing Director 
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hey, where did you response ? did not see anything yet

 
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