Game stuck at mrgreen

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Tjene

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Hey guys im just trying to figure out how long it usually takes for game providers to fix a stuck game round, the sad part is that the stuck round in question is a bonus round with like 4 spins left and a really good setup. Will i be able to see how the bonus plays out or will i just get the money on my account? The live chat keeps telling me 'Its pending, be patient' the round got stuck Monday is that normal? Should it really take that long for the provider to resolve the issue?

 
@Tjene Cashzuma Bonus round stopped just now for me on Mr green. 8K SEK winnings with 1 spin left...

Was not fun to see that you have been waiting for that long....

 
@Tjene Cashzuma Bonus round stopped just now for me on Mr green. 8K SEK winnings with 1 spin left...

Was not fun to see that you have been waiting for that long....
Did you get a reality check and whilst pressing continue the game crashes and now wont let you in? That's what happened to me and btw its still not fixed, Core gaming probably have 1 employee or something and i doubt he/they work weekends... 

 
The game just crashed after i pressed for that last spin. Now i can't load the game. They told me that they probably will trigger the game manually and get back to me with the result.. 

 
The stuck game round issue is resolved now, took them about 6 days to fix it.

However i wasn't paid the right amount, the game crashed while i was getting a reality check and by clicking continue the game crashed and wouldn't let me open it again. At the time of the crash I was playing Cashzuma the lunar eclipse bonus round (The one with sticky wilds) During the reality check i had a massive streak of cascades and it paid well over 200 sek and my winnings (Not counting the 200 sek) was at the time 446 sek, after the cascade would've finished i had 3 or 4 remaining spins, but as i've said the game crashed. Now when i checked my MrGreen account i had 446 sek balance, when i opened the game there wasn't any game round to be played. So they paid out the money i had won before the game crashed not even counting the money that was from the ongoing cascade... 

I dont know where i should report this, someone please tell me. I know the TOS probably says 'in the event of a malfunction we have all the right to fuck you over' but i'd have to say mrgreen probably can pay out the right amount without having trouble sleeping at night.

Needless to say im never playing at mrgreen ever again and i withdrew every single Kr that was on the account

 
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Damn, that's really bad... "Trigger the game manually and credit the result to the account", i guess i can't expect that to happen then...  

Thats customer service at its best. 

 
just wait for it bro ! it takes a lot off time for the casino to get contact with the game provider and stuff !

maybe you waiting will be rewarded !

 
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