Casinofriday verification issues

[rory21]

I have provided my drivers license front and back, two bank statements with proof of address name and account number all visible. I am verified on quite a few other websites. The issue I am having is they want proof of deposit. As a Canadian and someone who uses interac e transfer and interac online it only shows gigadat along with a short number as the receiver. I know from past experience with other casinos that they can see that is my deposit, and haven't had issues in the past. Any idea what else I can do? so sick of the run around from casinos. Thanks

 

[rosechambers]

I had a really terrible experience at this casino. Kept refusing my skrill screenshot. I eventually had to make a youtube video of the screen and send it to them with some help.

Casinos need better regulation and punishments for sure. You have submitted the documents, they have no lawful reasoning for keeping your money if they refuse them.

 

[AlexCasinoFriday]

Hi @rory21

Can you send me a PM with your email address you registered with please? Should not be too hard to get this sorted out.

Thanks!

Alex

 

[macdonald.ma]

I am having the exact same issue, they will not accept my bank statements because I am canadian as well and they do not accept the format of the etransfer information. Did @rory21 find a way to sort this out? Very frustrating. Any help would be appreciated