BonkersBet scammed me out of my winnings!

Status
Not open for further replies.
lekkerjoch

lekkerjoch

New member
Hi,

A few days ago I registered on BonkersBet, deposited 100 EUR and won around 350.

I tried to cash it out, and couldn't add my bank account, so I tried to withdraw through Skrill, and they told me I had to withdraw through wire transfer.

I told them I can't add a bank account, and they QUICKLY CHANGED THE TERMS AND CONDITIONS and claimed that players from my country (The Netherlands) are not allowed to play there, and promptly CLOSED MY ACCOUNT AND BANNED ME FROM LIVE CHAT.

100% I checked beforehand, and my country was NOT in the list, I always check before and take a screenshot.

I just found the screenshot, here it is: 
8334JMh.png


And look at how they changed it: 

image.png

Don't play on this SHIT casino!

 
Dear lekkerjoch,

We unfortunalty do not accept players from NL since a few months and did not change any conditions lately.

Your registration with us and the screenshot taken from T&Cs must have been few months ago?

Please contact our support via email through [email protected] , mention your username, make sure your account is verified (you can send docs through email) and your bankdetails and this will be solved soon.

The closure of your account does not mean we won´t pay out the winnings. The only reason is you are from NL. 

Would be great if you could delete or revise your statement after this chase is solved.

We are definitely not a "shitty casino".

BR

Team bonkersbet.com

BB.png

 
Last edited by a moderator:
This is how a response from a support should be, clear, good and most importantly fast. 

Hope you get the winnings back @lekkerjoch

 
Status
Not open for further replies.
Back
Top