HI all,
This is a true ask for help with an issue with betwinner. I know now that this casino have a bad reputation, and I don't know I will get help, but I will at least try.
At least for maybe teaching them a lesson about Responsible Gaming.
I will also on this note officially stop playing, for ever. It makes me so sad though, that I actually called out for help, and they responded, but did not comply. Why..!
Story is:
I wrote to Betwinner.com Monday the 30th of December 2019 , with the subject that I wanted to close the account,
as I have a gambling problem and that "I can’t control the spend .”
Please see full conversation below at the end of this message.
After I talked to them I could still deposit every day up to 2nd of January.
I actually played non-stop until all my salary was gone, in total 3090 EUR.
As you see it was big deposits and nothing was there to stop me , although I had asked for help.
After contacting them again yesterday the 2nd of January the account was finally blocked , but it was too late.
I asked them why they didn't block me like requested and asked for a refund of the deposits from after the conversation the 30th.
They responded:
"Dear Customer,
As soon as you reported gambling problems, the possibility to place bets from your account was restricted,
then the gaming account was permanently blocked. Unfortunately, there are no grounds for the requested refund.
Best regards,
Betwinner"
The claim that they put a restriction and blocking the account "As soon as you reported gambling problems" is false,
as I was still allowed to deposit 24 times up until the 2nd of January 2020.
Attached is the list of deposits After (and before) I requested a block (see conversation date and time and deposit date and time).
Lastely you also have a copy of the full conversation from the 30th of December 2019.
This is a true ask for help with an issue with betwinner. I know now that this casino have a bad reputation, and I don't know I will get help, but I will at least try.
At least for maybe teaching them a lesson about Responsible Gaming.
I will also on this note officially stop playing, for ever. It makes me so sad though, that I actually called out for help, and they responded, but did not comply. Why..!
Story is:
I wrote to Betwinner.com Monday the 30th of December 2019 , with the subject that I wanted to close the account,
as I have a gambling problem and that "I can’t control the spend .”
Please see full conversation below at the end of this message.
After I talked to them I could still deposit every day up to 2nd of January.
I actually played non-stop until all my salary was gone, in total 3090 EUR.
As you see it was big deposits and nothing was there to stop me , although I had asked for help.
After contacting them again yesterday the 2nd of January the account was finally blocked , but it was too late.
I asked them why they didn't block me like requested and asked for a refund of the deposits from after the conversation the 30th.
They responded:
"Dear Customer,
As soon as you reported gambling problems, the possibility to place bets from your account was restricted,
then the gaming account was permanently blocked. Unfortunately, there are no grounds for the requested refund.
Best regards,
Betwinner"
The claim that they put a restriction and blocking the account "As soon as you reported gambling problems" is false,
as I was still allowed to deposit 24 times up until the 2nd of January 2020.
Attached is the list of deposits After (and before) I requested a block (see conversation date and time and deposit date and time).
Lastely you also have a copy of the full conversation from the 30th of December 2019.
