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They haven’t provided one, keep saying my account is under “review” but won’t give me a reason what for. See the screenshot for a chat I had with them a few months ago

Hello guys and gals, I have a withdrawal from a casino sat pending which it has been for over 5 months now. I’ve made several official complaints which have got me no where and contacted customer service a bunch of times but get the same response which is “there is no update into this matter”...