A waited a while before I posted this. I wanted to cool of a little. I didn't succeed much because I'm still pissed.
What happened? A couple of weeks ago, casino 711 had a "Play 'n Go" tournament, especially for games ending with "...death".
F.i. "Legacy of Death" one of my favourite games. So I entered the tournament and scored good points (over 20x is win a point) and I was in the top 50 on the first day, that was good for a 185 euro's.
The next day I played some more and scored more points, so I thought. After checking I found out, no points were added. So I entered the chat and asked what was going on. The helpdesk guy couldnt tell me directly. The next day, I received an email telling me that because of my gambling behaviour of last month they blocked my bonusses to protect me. My gambling behaviour? Did I lose a sh*tload of money, so I checked that and I've lost the enormous amount of 143 Euro's that month. Ok I've played too long? No that's not possible because in the Netherlands we have strickt limits, for playing time, for deposits (daily and monthly), etc. I didn't break that because when your playing and the time limit is reached, you get logged out automatically.
I found out after the three days tournament, I was still in the position to get money. Of course no money. So they let you enter a tournament, spend money on this for two days and then revoke your entry.
Sure they can make a policy like this and they can do this but you can also understand that I'm very pissed.
I was a very loyal 711 player, they claim to have the highest rtp in the Netherlans (still over 96% while the others lowered to 94%) but when a shop where you are a loyal customer, screw you over, you stop shopping there. So I will stop playing there.
What happened? A couple of weeks ago, casino 711 had a "Play 'n Go" tournament, especially for games ending with "...death".
F.i. "Legacy of Death" one of my favourite games. So I entered the tournament and scored good points (over 20x is win a point) and I was in the top 50 on the first day, that was good for a 185 euro's.
The next day I played some more and scored more points, so I thought. After checking I found out, no points were added. So I entered the chat and asked what was going on. The helpdesk guy couldnt tell me directly. The next day, I received an email telling me that because of my gambling behaviour of last month they blocked my bonusses to protect me. My gambling behaviour? Did I lose a sh*tload of money, so I checked that and I've lost the enormous amount of 143 Euro's that month. Ok I've played too long? No that's not possible because in the Netherlands we have strickt limits, for playing time, for deposits (daily and monthly), etc. I didn't break that because when your playing and the time limit is reached, you get logged out automatically.
I found out after the three days tournament, I was still in the position to get money. Of course no money. So they let you enter a tournament, spend money on this for two days and then revoke your entry.
Sure they can make a policy like this and they can do this but you can also understand that I'm very pissed.
I was a very loyal 711 player, they claim to have the highest rtp in the Netherlans (still over 96% while the others lowered to 94%) but when a shop where you are a loyal customer, screw you over, you stop shopping there. So I will stop playing there.
