this is the reply i got after sending screen shots, i will link the screen shots along with the message.
Rhys (LeoVegas)
Nov 21, 13:25 CET
Hello Frederic,
Thank you for your email.
The relevant department were unable to find the game round in question with the details you have...
Here last night leovegas glitched me out of wilds on golden monkey. After sending multiple proof and screen shots they said there was nothing wrong and forced me to upload on youtube. So watch it for yourself. See how "nothing is wrong" there. https://youtu.be/F2_6j_FfQJg start at 8:20.