Redbet is shit

Status
Not open for further replies.
Li_Shang

Li_Shang

New member
Hello! 

I got an 100% bonus from redbet, 500sek. I accidently played 5 30kr spins when they had max bet 20kr with bonus (which is really bad) however, as soon as i realised that i made those 5 spins with too much stake, i contacted support. When i did this, the balance was 4000sek. They told me to keep spinning, but to not bet over 20kr in the future. So i did, i sat for some hours and grinded through the bonus, ended on over 10k SEK. The day after, i get an e-mail saying that i can't have my winnings since i didnt follow the bonus terms, cause i did 5 spins with 10kr too much stake.

Its so fucking bad that they tell me to keep spinning just so they can take it all afterwards - stay away from this site.

 
Hey @Li_Shang sorry to hear about the confiscated winnings. It's very good that you informed chat, but they don't have the final say in these cases. I urge you to try and contact support again and explain that it was accidental and that u contacted them as soon as you realized your error. Aldo mention that chat told you to continue wagering.. Just because they removed your balance does not mean it's their final decision. Plz keep us informed... 

Writing them an email I feel is the best way to approach it. 

 
Last edited by a moderator:
Request the chat log from them (they are required to both store and send it over to you if requested) and explain you were following their instructions.

If you are not able to sort it this way send me a PM and I will see if I might be able to assist :)

 
Yeah i got the log where he tells me to keep spinning, i told them that i will go forward with this and not accept that they told me to keep going. I got this answer:

Support Palita:Han sa att du kan fortsätta spela men inget om att det inte skulle ske en konfiskering eller inte. Vi beklagar detta om du känner att du vill gå vidare med det här så kommer vi inte att hindra dig

Translate: He told you that you can keep playing, but he said nothing about that your winnings wont be taken away. We are sorry that you want to take this further but we won't stop you.

....

 
sirbuzzk said:
Request the chat log from them (they are required to both store and send it over to you if requested) and explain you were following their instructions.

If you are not able to sort it this way send me a PM and I will see if I might be able to assist :)
Click to expand...
SuperSmask said:
Hey @Li_Shang sorry to hear about the confiscated winnings. It's very good that you informed chat, but they don't have the final say in these cases. I urge you to try and contact support again and explain that it was accidental and that u contacted them as soon as you realized your error. Aldo mention that chat told you to continue wagering.. Just because they removed your balance does not mean it's their final decision. Plz keep us informed... 

Writing them an email I feel is the best way to approach it. 
Click to expand...


Actually liked redbet before this. I just can't stand casinos that can't distinguish bonus abuse, and an honest mistake. If this happened on a bigger site like Leovegas im sure they would help me out.

 
Have u written them an email? Support can't really help u reverse this decision, so make sure to log it as a complaint emphasizing that this was not bonus abuse but an honest mistake. I still think you could get back the money. 

 
SuperSmask said:
Have u written them an email? Support can't really help u reverse this decision, so make sure to log it as a complaint emphasizing that this was not bonus abuse but an honest mistake. I still think you could get back the money. 
Click to expand...
Yeah i wrote them e-mail, i'll update with answer.  

 
I see Redbet is on the list of supported casinos by CasinoGrounds - perhaps assistance from them may also help. Supersmask is right - email first and see what they reply. Will be different and more formal than chat. 

 
"Support Palita:Han sa att du kan fortsätta spela men inget om att det inte skulle ske en konfiskering eller inte."

That's the most ridiculous i've ever heard. So, we should be aware of the things that has not been said? How can live chat/support ever be trusted again after a story like this? Besides, chat or e-mail, the answer you get should not mean more or less depending on the way you communicate with the support. If chat doesnt know the answer, they should tell so, and ask you to send an e-mail.

I guess this will be the moment where Casino Grounds has a good opportunity to show that they really represent the best casinos and help @Li_Shang  to solve this issue. Show us what you are made of :ph34r:

 
I just simply cannot believe how crappy these online casinos are getting to ruin their reputation for a couple of hundred euros. Pathetic. Of course you cannot trust them. They will do everything they can not to pay. All you have to do is read the ridiculous T's&C's at most casinos to realise what their true intentions are: To take, but not to give. 

 
Ziggy said:
I guess @Nick @LetsGiveItASpin or other CG representatives could assist you in this instance since the named casino is represented on this website. Good luck anyway. 
Click to expand...
May be problematic. I have been asked before to help with another casino but didn't get anywhere being cited "data protection law". Not a lot I could do. Probably would have had more joy if I referred the player alas that wasn't the case. 

That is not to say Redbet would act the same of course if being contacted.

 
Last edited by a moderator:
Ziggy said:
I just simply cannot believe how crappy these online casinos are getting to ruin their reputation for a couple of hundred euros. Pathetic. Of course you cannot trust them. They will do everything they can not to pay. All you have to do is read the ridiculous T's&C's at most casinos to realise what their true intentions are: To take, but not to give. 
Click to expand...
Well in all fairness the OP did break the T's and C's so your statement is a little harsh.

It looks like the OP was given the wrong information by a chat representative and the casino can make things good as compensation if it so decides.

 
Slotplayer said:
May be problematic. I have been asked before to help with another casino but didn't get anywhere being cited "data protection law". Not a lot I could do. Probably would have had more joy if I referred the player alas that wasn't the case. 

That is not to say Redbet would act the same of course if being contacted.
Click to expand...
This is exactly why I asked where OP had signed up. Since it's not a player of CG, casinos don't want to discuss player issues due to the "data protection law". I still believe though that the issue can be fixed, even though max bet terms where breached. 

 
Hi Li_Shang,

I am in talks with Redbet about this. Will revert when I have more. 

Could you perhaps send me your username/e-mail there via PM to ensure they can investigate?

Thanks

 
Status
Not open for further replies.
Back
Top