[SOLVED] Avoid Leo Vegas at all cost

[fraudmaud]

Hi Everyone,
Hope you are having a great day!

This is going to be a long post, basically a short book so if you have nothing better to do - feel free to read!
It will be a lot of information, about Leo Vegas and how they decided to treat me near the end of 2017.

I want to share my experience as a player at Leo Vegas for about two years.
If you are going to read this post, please don't read between the lines.

Let's begin with a few things first:
1. English is not my native language so please excuse any spelling or grammatical issues that may occur. I will do my best. 
2. I have been gambling for 10+ years. I am not a beginner and I know a lot in and around gambling. Have been playing on everything from Baccarat to sports betting for many years.
3. I am used to gamble with amounts that may seem high for a normal gambler. (Basically slots 10-100 euros a spin. High but not that high)
4. I am Level 60 (or 59, not sure since I can't log in at this moment) on Leo Vegas.
5. 80% of my action at Leo Vegas comes from Casino and more specifically slots.
6. Leo Vegas 2017 profit/loss: Lost about 25-30.000€
7. Overall Leo Vegas is/was a decent site. All gambling sites are like Cancer, it's just a matter of picking the best of the worst when selecting a gambling site to play at in my opinion. 
8. Leo Vegas actually didn't do anything wrong (if you follow their never endless terms and conditions). Everything is covered there to save their back. Nothing new under the sun there.
9. It has become obvious (for me) that Leo Vegas don't give a giants rats ass about which Level in VIP you are. 1 or 60 doesn't matter. You are a piece of garbage to them no matter what. 
10. Their Loyalty Department is great. <personal information>, son of a classic Swedish poker-player (from the old days) is a good guy whom I met in person when I won a trip with Leo Vegas. Usually no problems to get a bonus when running bad or so. Talking with their regular support is in 9 out of 10 times like talking to another brick in the wall. Completely useless and It's a mystery that these people actually get paid for what they do. 

So where to start off? I like(d) Leo Vegas because: 
1. Celebrities backing it up, makes it more safe? (At least I thought)
2. Huge selection of Slot games.
3. Tend to run promotions and raffles for trips quite often. Nice extra compared to other sites!
4. Fast withdrawals. At least when you reach a decent VIP-level.
5. Again, their loyalty department. 
6. Lot's of Deposit options. 
7. Betting. Even though I play main part of my betting elsewhere they do have some decent odds at select markets. 

Leo Vegas ain't that bad. Right? No, they are not - If you could trust them. 
Never had any major problems with Leo. In fact, even though losing a lot to Leo I still continued to play there because I liked the site.

Here is the reason why I am personally pissed off at Leo. Try to consider this without the amount of money involved. This is peanuts for me and even more so for Leo Vegas.
Leo Vegas in August or September (not 100% sure) started the LVFC (Leo Vegas Football Club). I have been a part of that since the start and even though one could wish the amounts would be 50€ instead of 20€ it's a nice campaign. 

Information from the site: 

For every five In-Play football bets you place on your mobile, we will put either a Free Bet or a Profit Boost in your account. Joining LVFC couldn’t be easier – place an In-Play bet of 200 kr or more and we will welcome you to the club by giving you a Profit Boost immediately! From then on, for every In-Play bet of 200 kr or more you place at odds of 1.5 or higher you will move towards your next reward.

Place 1 qualifying bet, receive a 10% Profit Boost to use on any In-Play football market. 
Place 5 qualifying bets, receive a 100 kr Free Bet to use on any In-Play football market. 
Place 10 qualifying bets receive a 15% Profit Boost to use on any In-Play football market. 
Place 15 qualifying bets, receive a 100 kr Free Bet to use on any In-Play football market. 
Place 20 qualifying bets, receive a 25% Profit Boost to use on any In-Play football market. 
Place 21 qualifying bets, receive a 100 kr Live Casino Bonus. 
Place 25 qualifying bets, receive a 200 kr Free Bet to use on any In-Play football market. 
Place 30 qualifying bets, receive a 25% Profit Boost to use on any In-Play football market. 
Place 35 qualifying bets, receive a 300 kr Free Bet to use on any In-Play football market. 
Place 40 qualifying bets, receive a 25% Profit Boost to use on any In-Play football market. 
Place 45 qualifying bets, receive a 300 kr Free Bet to use on any In-Play football market. 
Place 50 qualifying bets, receive a 100% Profit Boost to use on any In-Play football market and an LVFC Premium Membership. Live Casino cash drop.

The only thing I am interested in is Level 20, 30, 35, 40, 45 and 50. 
The eye-candy is the level 50 which gives you a great 100% Profit Boost. 

Other than these offers you will enter a raffle for tickets to World Cup 2018 and usually get some sort of gifts.
At least they sent out gifts the first 2 months, and after that I received nothing. Has been in the LVFC since the start. 

Why did I highlight 30 first levels? This is how many bets I had placed around Christmas. I had plans to finish December months LVFC the days before New years with the English football. 
Please remember this 30 levels for later. 

So, I have been playing all year on Leo Vegas. Some months I lost as much as 6.000€. No problem. Not a word from Leo or anything about that.
Hey, they make money so why should they give me a call and check if this is normal?
And again, not a problem. I invested with great profit in Cryptocurrency during 2017 and I have been betting high all year.

Please remember I have met <personal information> at Loyalty department in person, when I won a trip with Leo. 

At December 12 (after several months of losing, bad streak) I sent <personal information> or whomever opened the loyalty mail that day (the email was intended for <personal information>) a message somewhat like this: 

" Every game I touch becomes a loss, the bad streak won't simply end. 
Ovechkin won't score even though Caps made 5 goals. Crazy. 
Neither Panarin who had a sick run until I chose to pick him for points. 
Laughable, basically lost 15.000€ in 1 month. (No I hadn't but a lot, like 5-6.000€ maybe)
My bank feels good. [insert ironic comment] and most likely have to end my vacation and go home xD. (was on vac). 
No Christmas presents for the kids this year, the gambling companies took it all. [sarcasm, ironic comment]. 
Also sent a picture of my bank account showing (0). Again, ironic and sarcasm. Thought they would understand. " 

I was asking for some kind of bonus, because of the bad streak. 

(The facts: The picture of the bank I sent is a bank I am closing shortly and I took the picture after I had uploaded the last money that was in it to my stock exchange account. 
I have total of 3 banks, 2 after closing the above. Again, might not be the smartest thing to write to a gambling site and hard to explain how I wrote in English when you can't write with the same "tone" as in my native language. 

It was supposed to be sarcasm, and a way to explain the bad streak.
Maybe If I would have used more smiley - I don't know. 

The day after I received a response from <personal information> saying something like this: (I shortened it a bit)

" Hi. Sorry to hear about that situation. 
Gets me a little bit worried. Please visit LeoSafePlay if you would like information on how to keep gambling on controllable level. 
I am happy you did a nice profit in bitcoins. "

Remember, this email was sent from <personal information> December 14. 
I assume <personal information> reported my email (which might have been the right thing to do from his pov) to their responsible gambling department. 

I didn't think more about this so I continued to play, depositing and climbing the LVFC ladder. 

On December 27 (2 weeks after <personal information> responded) I got an email reading: 

" Hello, I hope this email finds you well.
On Leo Vegas we always strive that gambling should be fun and entertaining, no matter if you lose or win. It's incredibly important that you, as a customer never spend more money than you can afford to loose. To play casino doesn't involve luck or skill, only about chance and variance. This means that you can get the big wins but also loose money. (You don't say?) This is why casino only should be used as entertainment. We, at Leo Vegas do care about our players and have come up that a break will do you good where you can focus on other things outside gambling. So we have decided to pause your account for 3 months. This means you will not be able to gamble until this pause is over. (It's not like I play a lot either. 4-6 hours a week? And that is a maximum.) This was not an easy decision to make (You don't say again? You make money of me which is your business. I understand it was extremely hard) but we feel like this is the best thing for you. The thing we want with this break is for you to enter the right track so we hope you understand and use this a positive step. We would like to inform you that you cannot open any new accounts and must wait these 3 months until you can re-activate your account. "

I sent an answer to both loyalty and the email above saying that It was intended as sarcasm and ironic. 
But I was very clear that I totally accepted the break since it was my mistake to write like that. Again, I accept my "punishment" for not thinking ahead. 

The break is not the issue here. I have no complaints. 
Several emails going back and forth between Leo and me, sending to loyalty department and getting an answer that the "relevant department" is working on it. 

Basically what I was complaining about was these two things: 

1. I got paused/banned when I had finished 31 levels of LVFC. All the good stuff were just around the corner starting at 35. 
2. Leo Vegas did wait almost two weeks before they did this. They let me play and deposit how much I wanted between December 14 and December 27. If they were so worried and did care so much about their players. Why didn't they contact me on December 15, 18, 19, 20, 21 or 22? If they were so worried about me playing to much (I have been playing the same amounts all year) why not even a single phone-call? Once I had this issue with another site. I was playing quite low and started playing real high. They called me 1 day after and just checked in and see what was going on and I explained I had my bankroll moved between sites.  

Leo Vegas? What do they do? They wait 2 weeks and then, with only 4 days left of the year and Decembers month LVFC. They suddenly decide to pause my account?
And not even a phone call. They send a pathetic email from some Laurence whom not even in 2017 have an email to respond or a phone number to call to. You have to go through the support. 

They absolutely couldn't wait four more days to pause the account? They waited two weeks, what is another four days? They let me play on for two whole weeks and decide to pause my account when I am about to receive the good perks from the LVFC. Insanely frustrating. I don't care if Leo send me on a break,  I will just play elsewhere. I accept the break. The disgusting thing is that they let me play and deposit like nothing and few days before New Years, boom. Merry Christmas and thank you for your money during the year. Good bye!

Many emails again going back and forth. All I am asking for is a fair compensation since I put out 620€ for the first 31 Levels and I can't even have the chance to finish it. 
A serious site would have called me already on December 15 or 18 and asking some questions and maybe but a pause on the account already at that date. 

No, Leo let me play on for two weeks. Basically stealing a few hundred Euros more from me. This is fraud in my books. 
And as I began with, Leo:s terms for the campaign say they did nothing wrong. Right is on their side. However, morals? Do they care about morals and fair play? Absolutely not!

I don't care about the money. I am however a guy that have a hard time to put these kind of things behind me. 
I feel like: Is this a joke? Is this how you treat a player on VIP-level 60 that basically gave you 30.000€ during 2017 only? 

If they want to block my account, do it December 15 or 18. Don't let me play on for several weeks and then block it just days before the month ends. 
If so they could have waited four more days and put a pause on it Jan 1. 

Emails going back and forth. This time I have to wait two weeks for an answer and just today I got a response, two times actually with the same information.
Ridiculous that something so easy shall take two weeks. 

In the email it says: 

Leo Vegas have the right to pause or permanently block an account at any time and don't have to give a reason. Those are terms you accepted when you created the account. 
- That is true. I didn't have three months of my life to read all of the terms. Probably Leo has the right to seize my car/house/cat/wife at any point to. 

Regarding the campaign LVFC you are automatically kicked out if your account in any way gets suspended. 
- Of course. It's clear in the end when reading the terms for the campaign. I didn't ask for a break. Neither did I do anything wrong. Simply just following the rules and gamble like everyone else. 

I can understand, that Leo paused my account. When reading my email It might not be easy to understand sarcasm without more smileys but It doesn't take away the fact that Leo: 

1. Let me play on for so long (weeks), depositing after Loyalty department read and responded to my email.
They were totally ok with getting more money from me but they couldn't show me the respect of letting me finish the month of December with days to go. 

And neither would they agree to a fair compensation. 
Again, they have all the right in the world to do so according to their terms but I did thought they had a heart and could seem to understand the issue. 

For me, this is fraud and nothing else but planned theft.
A serious site would have called the player to "clear things out" if they were worried. Not hide behind anonymous nicknames and emails. (<personal information> excluded)

I do still like Leo Vegas as a site, but I also hate it at the same time. 
For me, whom works in customer service as a job it's a joke considering everything around it and to a player on quite a high VIP-level. 
You can continue to play on Leo but I'd highly recommend to not have large amounts of money in your account. 
For all it's worth, they can close your account at any time and don't have to mention why.

Thank you Leo Vegas, enjoy the money. Spend it in good health.
Hope it was worth if for literally pennies. 

Am I wrong? Am I right? Please feel free to ask any questions or comment below. 
I hope my writing was good enough to make it easy to read and understand. Anything unclear, let me know. 

 

[pausefisk]

Wow, long post. I should probably read trough it 2-3 times before i reply to understand all facts and feeling from both sides, but... I think Leo did the right thing. In fact i'm surprised they did this, and just not let you keep going as i assume many other casinos would. You obvioulsy could not control your own situations, and Leo stepped in and took control of your problem. And your respond arguing to deposit even more is just in their favour really. Much respect to Leo for a big decicion like this, where they put your situation in front of their own interest in cashing in on your cold streak.

This is just my opinion about the case. I do wish you good luck and hope you step your gambling down a bit. at least save for christmas

 

[fraudmaud]

x

 

[fraudmaud]

Wow, long post. I should probably read trough it 2-3 times before i reply to understand all facts and feeling from both sides, but... I think Leo did the right thing. In fact i'm surprised they did this, and just not let you keep going as i assume many other casinos would. You obvioulsy could not control your own situations, and Leo stepped in and took control of your problem. And your respond arguing to deposit even more is just in their favour really. Much respect to Leo for a big decicion like this, where they put your situation in front of their own interest in cashing in on your cold streak.

This is just my opinion about the case. I do wish you good luck and hope you step your gambling down a bit. at least save for christmas

I think you should read a few more times to see the whole picture. Do you work for Leo? JK  As said many times in my post. I have no complaints about the pause itself. Wasn't my smartest email, but it was 04.30 AM. I would give all respect I can give to Leo Vegas myself If they paused my account on December 14, 15 or at latest 18!
That would have shown proof that they do care. And of course with a phone call. Not an email!Instead they waited to squeeze out even more, and decided to wait until payday in my country? which was the due on the 22nd of December. Feels like that was the "plan" and the pause came of course 27th. (the next working day after the payday)From the initial email, do you actually think it's good for a casino to take 2 weeks to pause the account after an email like that? It should go instantly in my opinion if they didn't see the sarcasm. Don't you think? You don't have to worry about me. My economy is more than fine!However. I am a sore loser and might at sometimes send not-so-good emails at 04.30 AM. 

 

[pausefisk]

I think you should read a few more times. It's not an easy case. 
Do you work for Leo? 

I would give all respect I can give to Leo Vegas myself If they paused my account on December 15 or 18!
That would have shown proof that they care. And of course with a phone call. 

Instead they waited to squeeze out even more, and decided to wait until I got paid from work? for example which is the due on the 23rd of December in my country.

From the initial email, do you actually think it's good for a casino to take 2 weeks to pause the account after an email like that? 
It should go instantly in my opinion. Don't you think? 

No i dont work for Leo.

Closing an account like this i assume is not a decision for one employee, and probably needs to go trough someplace higher in the organization. Could explain the 2 weeks. I don't know really. All i'm thinking that the decision they made was good for you, even though you mean otherwise.

 

[fraudmaud]

No i dont work for Leo.

Closing an account like this i assume is not a decision for one employee, and probably needs to go trough someplace higher in the organization. Could explain the 2 weeks. I don't know really. All i'm thinking that the decision they made was good for you, even though you mean otherwise.

" Once I had this issue with another site. I was playing quite low and started playing real high all of a sudden. They called me 1 day after and just checked in and see what was going on and I explained I had my bankroll moved between sites. " 

I did not even complain over my 04.30 AM email. I simply said I accepted the pause but a fair compensation should be given out of respect for letting me play on and climbing the LVFC ladder and then pausing the account just before the month ends. Do you understand? 

Again, the pause is not the issue. The thing that irritates me is the fact that they could have done this so much quicker. If they would actually care about their players. And first you call the player. It's way more personal. A simple cold email? What a joke in my opinion. 

However, I respect your take and opinion on the case of course. 

 

[Ziggy]

" Once I had this issue with another site. I was playing quite low and started playing real high all of a sudden. They called me 1 day after and just checked in and see what was going on and I explained I had my bankroll moved between sites. " 

I did not even complain over my 04.30 AM email. I simply said I accepted the pause but a fair compensation should be given out of respect for letting me play on and climbing the LVFC ladder and then pausing the account just before the month ends. Do you understand? 

Again, the pause is not the issue. The thing that irritates me is the fact that they could have done this so much quicker. If they would actually care about their players. And first you call the player. It's way more personal. A simple cold email? What a joke in my opinion. 

However, I respect your take and opinion on the case of course. 

They should have, and this is according to Malta and UK Gambling commissions: 

1) Paused your account immediately upon receiving your first email regarding your losses and 0 balance in your account (even if this was sarcasm).

2) Contacted you via phone or email explaining that they have to pass the information to the Responsible Gambling Department for investigation.

What they did instead, is potentially allowed a compulsive gambler to continue placing bets on their website, which is wrong on so many levels. If what you are saying is true, I would be contacting the relevant gambling authorities and informing them about such practices.

Cheers

Z.

 

[fraudmaud]

They should have, and this is according to Malta and UK Gambling commissions: 

1) Paused your account immediately upon receiving your first email regarding your losses and 0 balance in your account (even if this was sarcasm).

2) Contacted you via phone or email explaining that they have to pass the information to the Responsible Gambling Department for investigation.

What they did instead, is potentially allowed a compulsive gambler to continue placing bets on their website, which is wrong on so many levels. If what you are saying is true, I would be contacting the relevant gambling authorities and informing them about such practices.

Cheers

Z.
 

Everything above is true. All the time-frames.
<personal information> (loyalty) sent me from his Leo Vegas email that the situation was worrying. 
And after that it took 13 days until any action at all was taken against my account. 13 days!

Do you have any idea what kind of gambling authorities I should look at? 
Instead of playing on Leo Vegas. I will be spending my time on this. Maybe I'll learn something. 

I agree with you. Upon receiving that email (if they didn't understand it), an instant pause should have been applied within hours. 
It took from December 14 to December 27. A whopping 13 days and 8 working days!

 

[Ziggy]

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy. 

 

[fraudmaud]

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy. 

Very helpful mate. I will see what this leads to. It's a first for me. 
Will keep you posted about what happens. 

Would like to wish you all the best and have a nice weekend!

 

[fraudmaud]

Well, first of all I would go and submit an official complaint through internally (as you are required to do so by the third party dispute solvers). After that and if does not work, I would submit an official complaint on AskGamblers. If that fails, I would ask Leo who they use for the outside dispute resolution, for the UK it's IBAS, you need to find out who they have allocated in your country. Lastly, I would file a report with your country's gambling regulators and also Malta's Gambling Commission. Hope that helps buddy. 

Leo Vegas once again, taking ages to respond to the emails. 

Sent them a letter asking them what our examination programs on TV and the media might think about Leo Vegas taking 13 days after (what they say) was a serious email. This was Friday - No response as of today. 

Sent them another one on Saturday, asking who they use as a outside dispute resolution agency - No response as of today. 
I also did contact them over live-chat on Sunday, asking the same questions and also why they are taking so much time. Hoping I will drop it and forget? Probably. 

Their live-chat person went to ask someone who their outside dispute resolution agency were in my country. Came back and told me, he don't know.  Of course. Was told they are working on it (the emails). And they claim that they have perfect, quick solving support. If 2 weeks to get an answer is fast support, well then yes. 

So next step for me tomorrow or tonight depending how much energy I'll have after my training is AskGamblers.

Anyone else thinking it's pathetic to handle this kind of matter over email? 
Their Relevant department hiding behind the support. Don't even have a direct way of contacting them. 

When you win a trip with Leo Vegas, they call you but when it comes to a tricky and complicated situation they just ignore and hide behind emails. 
How funny!

 

[fraudmaud]

Askgamblers complaint done. 
Now I am talking with some media. Not the big ones since they don't want to tell the truth about casinos. They make money of advertising for sure. 

Leo Vegas still refuses to respond who are their outside dispute resolution agency in my country. 
It's been a week+ with complete total silence. 

 

[TommyBhoy]

If this is true then I would love @Nick and @LetsGiveItASpin to give us an official response because just remember nickslots claimed live on stream leovegas do not act shadily now and the time they were allegedly caught handing out fake accounts was years ago and by only 1 colleague.

 

[fraudmaud]

If this is true then I would love @Nick and @LetsGiveItASpin to give us an official response because just remember nickslots claimed live on stream leovegas do not act shadily now and the time they were allegedly caught handing out fake accounts was years ago and by only 1 colleague.

Everything I stated in my post is true. Why would I lie? 

All I want is to have a decent and fair compensation (Leo, <personal information> and Kim know what amount I am asking for) and it's not really a large one by looking how much I spent on Leo over the years. I want it since they let me play on in the LVFC after <personal information> response thinking everything was alright and then they suddenly closed the account 3-4 days before end of the month. Insanely frustrating and a bad timing. 

Also I would like an excuse from Leo, and a note that this crap won't happen again. If this scenario happens to another customer, they shall pause the account and wait for the investigation from their Responsible Gaming department. Not let the customer play on for several weeks, doing their campaigns and have the account paused in the end of the month after spending 620€ on the campaign. 

I will not set my foot on the Leo Vegas website until I have had my compensation and I sure as hell will be a pain in the ass If I don't get it.

@LetsGiveItASpin already asked for some information. I don't know how involved he is with Leo and how many people he knows there but at least he knows about the issue.

I sent Loyalty department an email almost a week ago and wrote the following: 
(Until today I have not received a response to this. Lovely.)

"Hi <personal information>, hope you had a great week. 

I must say I am a little bit disappointed that you couldn't help me out a bit more in the issue with the Responsible Gaming department. 
What I wanted to say is that I am not disappointed about the break, I totally understand you did your job and I accept it. 

What I can't accept and am pissed about is: 

1. You should have called me. If there were something unclear, or ask me about the situation. More serious.
2. That you would have paused my account right away and wait for Responsible Gaming department to have their look. Not let me play on and think that everything is okay. How fun do you think it is to actually throw 620€ away? For nothing? For a campaign I am not allowed to finish? How would you feel? 
3. That it took a whole 14 days until my account was paused from your answer. It should have been paused immediately or within 2-3 days or you could have waited 3 more days at the end of December. Or a simple phone call!

I am disappointed, and will be for a long time. As soon as I hear your commercial on radio or TV daily I can only think: Damn bastards. You owe me 620€. That's how I feel. 

I wish I could change those feelings, but I got an email from Responsible Gaming saying Case Closed so I guess they have made up their mind that 620€ was more important than to treat a customer with a little bit of fairness. 

Thanks for everything you did during the years I have been active, nothing to complain about other than I would have wished for a little more help with this. 
And Leo has a lot of things to improve. 

Best regards"


 

 

[TommyBhoy]

I Believe u mate 

My point is that Leovegas have 51% of shares in this forum.  @Nick stated on stream they were a top notch company when questioned about alleged dodgy dealings in the past.  This sounds shady as f what they have done to you and I just want them to explain why we should trust them or this forum when they are pulling stunts like this.

leovegas are not even top 10 in the casino world and u can read many bad reviews of them.

 

[fraudmaud]

8 days have passed and still no response from Loyalty regarding the email I sent them with some feedback and criticism. 
If that isn't proof what this company is about, then I don't know what is. 

 

[Ki4Life]

Wow long post and I did read most of it trying to figure out what the complaint exactly is. So its not about the money or the fact they banned your account or put in on break, but the slowness of their response thus making there reason to cut you off a bit ironic. 

Without picking sides or anything I wonder if there is a gambling site live with topnotch personal assistance. Been gambling online for years and I feel most companies have offshore support departments with generic flowcharts on howo to deal with questions, VIP managers usually a bit more involved but also so much they can do. 

So yeah tough situation you are in, I do feel like it does not make all of Leo Vegas bad or scam, you are just having a bad experience which could have been dealt with alot better but like I said customer support can be bad everywhere, it will never be an unique selling point, only a dissatisfier.

Hope eventually you get things sorted out and if you dont trust them or think it is a bad site there are of course many others for you to pick from. Maybe update this if they ever give an response on tyour situation, I am curious where this will lead to from their side. 

 

[fraudmaud]

Kim aka LetsGiveItASpin was on the case but it turns out this goes higher up in the company so <personal information>, or Tobias or anyone lower can't do anything. 

So, basically end of the story. 
Leo Vegas decided that 620€ was more worth than 2+ year customer relationship. 

It's kind of interesting and at the same time shocking that a company can turn from good to insane. 
The response time in their emails and now they don't even respond. Crazy. What has happened to this company? I am stunned. 

I STRONGLY ADVISE YOU TO NOT HAVE LARGE AMOUNTS ON LEO VEGAS!
They can close your account at any time and they don't have to give you ANY reason at all. 

Most of the people reading here will think that: "I have not had any problems at all with Leo Vegas. This guy must be crazy."
Well, imagine that it all went completely perfect for me over 2+ years and NOW this. 

I strongly suggest CAUTION and to not have any larger amounts on this site. 
You have been warned. That's all.

 

[BoracicLint]

I think LeoVegas did the right thing here but just not quickly enough. I'm not sure what your complaint is other than wanting deposit boost on football odds,or have I read that wrong? If it was me who was dealing with your letters and emails I would have cut your your account straight away.I can also say that it is difficult to understand sarcasm in letters and emails so it would probably simply look like a problem gambler with an empty bank account asking for some credit to me. If you can afford to gamble large sums then fair enough and I'm sure your luck will turn at some point soon. My advice would simply be to go elsewhere as there are lots of gambling companies,bookies and casinos who seem to be begging for customers like yourself so take advantage of them.