casumo- will i get my money or not ?

Status
Not open for further replies.
thank you for all the congrats and great advice. i definitely wont be putting it back into slots im going to enjoy it and then invest it into new decor for the house.

ill update you guys when the money hits my account so i can really celebrate lol.

 
 so little update: casumo sent me an email this morning saying that if i dont verify my account they will lock it completely which is bad but i have 3 different live chats of a person saying that my documents are verified and my withdrawal is safe.

they also said the email they sent is an automated email but i had already sent and got proof before this email was sent. they said they they are experiencing high level of withdrawals at the moment and that mine is in a back log so it will get sorted soon

i know it may seem like im worrying too much but after reading reviews online from other people this seems to be a common problem and this is the start of them not wanting to pay out. so should i have a reason to be worried or not ?

 
Just chill. 
There is no “them not wanting to pay out” that is not how any reputable casino operates.

Casumo is reputable.

Can guarantee you the vast majority of those complaints you are reading are from people who either can’t provide SOF or those who see it as an invasion of privacy and get mad at the casino for insisting.

Crooks, people gambling with benefits, that kind of thing.

 
Last edited by a moderator:
Casumo can be slow, but they are legitimate, and if you're patient and follow their instructions, you will get your money. They are one of the most demanding casinos I've seen from a documentation perspective, but this is more to avoid drawing the ire of regulators as they've publicly done in the past, rather than straight up screw players.

 
I Hope you get your winnings soon. Remember that this can be one in a lifetime hit. Spend this money wisely :)

I wonder why the large withdrawals need to be double checked, delayed etc. 

Why just casino don't pay out bigger winnings next day after verification. 

You could easily make a deposit of 26k instead of withdrawal and nobody will care about this, but if its other way around They will find 100 reasons to delayed that and 10 reasons to block your withdrawal. 

Hope that will change someday. 

Will look for success ending of this case. 

 
so another update: ive waited and now today it says my account has been locked due to documents not being accepted even though i have screenshots of livechat team members telling me different things everyday ive had excuses like there is a backlog of withdrawals to one person even saying that all the livechat members are new and have not been trained properly and should not be telling me these things.

they have locked my account a day earlier than they told me they would and ive been trying to contact them on livechat for the past 4 hours now and nothing no-one is answering which is weird because before they were answering quickly.

i sent in all the documents they asked for but not the payslip BUT i have 9 different livechats of people telling me that i dont need the payslip and that it is fine and that my money will be availiable soon and to start booking my holidays i even had one guy promise me that my money will be sorted before my account gets locked ... the reason i dont have a payslip is because my husband works and he pays me money to gamble with and i explained this to them and casumo said that was perfectly fine and agreed with me that i didnt need to send one.

i have proof and screenshots of everything that has happened and now they are ignoring me so now i ask the question should i be worried about me not getting my money even though casumo themselves said that i didnt need to send in a payslip and i have proof of it ?

 
I don’t see how the live chat can ignore you. 
What are they saying to get rid of you when you contact them via live help?

Is your husband self excluded at Casumo by any chance?

 
they are not answering their live chat ive been sitting in a lobby for 4 hours with them telling me that someone will be availiable soon which is weird because before my account was locked they was answering me within 5-10minutes.

no my husband is not banned or excluded from the site.

they finally got back to me and now they are asking for my husbands payslip and bank statements in pdf form which i have and have sent in and now they want a benefactors letter from my husband himself declaring that he confirms that he has transfered me money to gamble with and that he confirms that me and him are in a relationship. is that weird ive never heard of that before.

 
redbomb said:
they are not answering their live chat ive been sitting in a lobby for 4 hours with them telling me that someone will be availiable soon which is weird because before my account was locked they was answering me within 5-10minutes.

no my husband is not banned or excluded from the site.

they finally got back to me and now they are asking for my husbands payslip and bank statements in pdf form which i have and have sent in and now they want a benefactors letter from my husband himself declaring that he confirms that he has transfered me money to gamble with and that he confirms that me and him are in a relationship. is that weird ive never heard of that before.
Click to expand...
That doesn't sound unusual for Casumo SOW checks. They got in trouble a few times and were in the news for inadequate protections against problem gambling, so now they're extremely cautious, especially for UK customers. Hopefully you'll get your cash out sooner rather than later, and if you're dissatisfied, you can play somewhere else next time.

I've been a regular player there for a while, and their live chat can be slow at times, but they do respond.

 
I know it is invasive but they absolutely need to verify where the money is coming from.

Of course if you had just lost your deposit they wouldn’t bother. 
It’s just that your withdrawal is over the triggering threshold and obligating them to be thorough.
Naturally, as a business, they would be quite happy if a legitimate reason not to pay you popped up.

If everything is as you have said then there will be no legitimate reason and you will get your money. Eventually. 
 

Keep us updated though.

 
Last edited by a moderator:
Sounds like they want to know who farted and which way it blew lol. How much do you have to be depositing to warrant a "proof of wealth check" anyway?

 
Depends where you live.

Seems to be £1000  to £1500 in the U.K.

Some sites, which I had played on and already established a transaction history with prior to the SOF limits been set, have never asked me for anything though.

A £26k cash out will trigger all kinds of checks. Initially that is, subsequent ones won’t trigger the same process.

 
@Davidr1978 I think in the UK( am not from UK ) even if your deposits were small and you managed to win big , the casinos are obligated to do the checks to comply with anti - money laundering regulations , guess thats what happening with OP ,  its nothing to do with her net deposits or problem gambling regulations . 

 
If you have a gambling account on your name you can’t make deposits with another person card/account. Period.

That’s why you are so nervous and blabla with a legit casino, because you know you did something wrong. 
 

Don’t make the same mistake again, if you ever did on some casino block it immediately and look for another one without making mistakes.

I hope you sort this out and get paid, but you guys are stupid for always making the same mistakes. Giving casinos legit right to not pay out. And then give them bad feedback for your own mistakes.
 

Good luck

 
im not using another persons name or card to gamble with, my partner transfer money into my bank account to gamble therefore i have my own bank account with my own card and my own casino account, so before you come on here calling me stupid read everything i have put and you will see i have done nothing wrong in this sense. of course im nervous its 26 grands its not some loose change.

all im explaining is whats happened and what my next steps are if the unfortunate thing happens that they dont pay out , im listening to advice and other peoples comments and experiences with this casino.

ive sent in all correct documents and have proof from casumo themselves promising me my money is safe and certain documents didnt need to be sent in so now all i can do is wait until they get back to me.

thank you for everyones advice so far and hopefully this will get sorted soon.

 
Up until recently I was a stay at home mum with twins under 2yrs and my SOW was my husband he gave me money for my hair cutting, my night out with the girls every now and then and also to gamble. I’m sure this isn’t a shock to them as you won’t be the only couple in this position. 
Good luck I really hope you’re paid out.

 
Status
Not open for further replies.
Back
Top