Koi Casino

Koi Casino Review

Koi Casino launched in 2021 under the ownership of Njord Ventures BV. It has a licence from Curacao, thousands of engaging casino and live casino games, and three customer support options.

Our review of Koi Casino explains the simple registration, reveals engaging casino and live casino games, and breaks down the finer details of payment processing.

How to sign up with Koi Casino

We created a Koi Casino quickly. Here are the steps:

Game Selection

The site is categorised into five sections, including slots, live casino, and table games at the top, as well as three options at the bottom: casino, promotions, and a search feature for convenient access to your favourite games or developers.

We explored the popular category first for a feel for what was capturing the attention of most players. Unsurprisingly, engaging online slots were the majority, featuring various attractive themes, like ancient civilisations, candy, and animals from well-known game providers.

The ones that stood out included candy-themed Sugar Rush from Pragmatic Play, alien- and space-themed Reactoonz from Play’n Go, and crime- and raccoon-themed Le Bandit from Hacksaw Gaming.

The Megaways brought unique bonus features and multiple lines for landing winning combinations to the gameplay of online slots. We tried 5 Lions 2 with the level-up mechanic, Aztec Gems with the multiplier reel, and Might of Freya with the redrop symbol.

Players can choose options in the feature buy section to head straight to the bonus game in their favourite slots. These include Starburst, Sweet Bonanza, and RIP City.

Table games came in various popular options for roulette, blackjack, and baccarat, including Hold’Em Poker, Baccarat, and Platinum Roulette.

Moreover, the table games and game shows came to life with the addition of a live dealer in the live casino section. The dealers are streamed from a land-based casino, dressed to impress, and provide engaging commentary for games like One Blackjack, Mega Roulette, and Mega Wheel.

There was a section for crash games offering simple gameplay combined with quick wins like Spaceman, Top Eagle, and Big Bass Crash.

Banking Options

Most players will find a familiar banking option among the popular fiat and less popular cryptocurrency methods at the casino. The fiat options included bank cards like Visa and Mastercard, while e-wallets included Skrill, Neteller, and Trustly.

If you’re more adventurous, the cryptocurrency options include Bitcoin, Ethereum, and Litecoin.

The minimum deposit is €25, while the minimum withdrawal is €50. The maximum deposit is €10000, while the maximum withdrawal is €10000 daily and €300000 monthly.

Deposits are instantly credited, while withdrawals vary by your banking option.

The fastest withdrawal options are e-wallets and cryptocurrencies, which are instant or take up to 24 hours. If you’re not in a hurry and can wait longer, bank cards and transfers take 3–5 days.

While the casino charges no fees, your banking option may. It's important to check with them to avoid any unexpected fees.

Security and Licencing

During the review of Koi Casino, we discovered a licence from Curacao, which provided guidelines for online casinos promoting player safety and game fairness. The casino complies by using SSL encryption on its website to keep unauthorised third parties from accessing your personal and financial information.

Payment methods like Visa or Skrill also implement additional security measures like firewalls and verification checks to ensure transactions are not affected by financial fraud.

All games come from well-known game providers like Hacksaw Gaming and Evolution, who use RNG technology to ensure fair and unbiased outcomes for all games. They also use the services of independent game auditors like eCOGRA to verify RNG functionality and compliance with responsible gaming.

Besides providing 12 symptoms to help players diagnose whether they may be heading toward problem gambling, the casino provides self-help tools and links to external professional organisations. The internal tools include self-exclusion, while the external organisations include BeGambleAware and Gambler Anonymous.

Customer Support

There are three customer support options, starting with the FAQs and finally escalating to the email option. The FAQs are divided into four sections with solutions for challenges associated with bonuses, payments, and your account.

The live chat is available 24/7 for immediate assistance from well-trained customer support agents. Players simply activate the feature to get a conversation going in seconds.

Finally, email at support@koicasino.com enables players to explain their challenge in greater detail and even include supporting documentation. Once a knowledgeable customer agent receives your query, you’ll typically receive a response within 24 hours.

Mobile Compatibility

There were no mobile apps. However, the mobile-optimised site made the casino accessible on mobile devices to players on the go.

Besides working on most smartphone or tablet browsers, it loads quickly and has a user-friendly interface, including various important sections like casino games and responsible gaming.

The site also fits most mobile device screens and provides thumb-friendly controls for your favourite games, like online slots.

Conclusion

Koi Casino stands out for providing various fiat and cryptocurrency options to suit most player preferences. Additionally, players not only experience seamless payments but also instant payment processing for both deposits and withdrawals if they use e-wallets and cryptocurrencies.

There were also thousands of casino and live casino games from top-notch game providers. The games delivered engaging gameplay with attractive themes and immersive sounds, especially for online slots.

While most players gamble responsibly, Koi takes those who may fall prey to problem gambling into account. The casino has a dedicated Responsible Gaming section stacked with helpful internal tools and links to external organisations.

Koi Casino FAQ

Is Koi Casino safe to play?

Yes, Koi Casino is safe to play because it has a licence from Curacao, which provides guidelines for player safety and fairness at online casinos, like SSL encryption, reputable game providers, and trustworthy payment processors.

What is the maximum withdrawal at Koi Casino?

The maximum withdrawal at Koi Casino is €10000 daily and €300000 monthly.

What is the minimum deposit for Koi Casino?

The minimum deposit at Koi Casino is €25.

What are the most popular payment methods available at Koi Casino?

The most popular payment methods at Koi Casino are bank cards and e-wallets like Visa, Skrill, and Neteller.

What are the most common bonuses on Koi Casino's promotion pages?

The most common bonuses at Koi Casino are the welcome bonus, daily cashback, and drops & wins.

What are the most popular game providers offered by Koi Casino?

The most popular game providers at Koi Casino are Pragmatic Play, Play’n Go, and Evolution.