Hello Casino
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About
Hello Casino Review
Hello Casino launched in 2014 and is owned by White Hat Gaming Limited. It has not just one but two reputable licenses from the Malta Gaming Authority and the United Kingdom Gambling Commission, offers a wide range of engaging games, and a variety of payment methods.
In this review of Hello Casino, we reveal the simple registration process, the outstanding casino and live casino games, and the three responsive customer support options.
| ✅ Pros |
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| Two reputable licences |
| Thousands of casino games |
| 24/7 live chat |
| ❌ Cons |
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| Several restricted countries |
How to sign up with Hello Casino
Setting up a Hello Casino player account follows a seamless process. Here it is.
| Step 1 | Go to the official Hello Casino website and click Sign Up. |
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| Step 2 | Enter your full names, country of residence and date of birth. Click Next. |
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| Step 3 | Enter your email, phone number, and home address. Click Next. |
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| Step 4 | Enter a username and password and select your preferred currency. Click Complete Registration. |
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| Step 5 | After verification, login, deposit, and bet. |
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Game Selection
Once we opened the first page of the Hello Casino website, our first sight was the generous welcome bonus and dedicated login and sign-up icons on the right of the screen. Below the welcome bonus, there are 15 sections, including a search feature to narrow down your preferred games, slingo, and most played.
Our exploration drew us to the most played section, which we discovered is dominated by online slots from top providers like NetEnt, Play’n Go, and Pragmatic Play, known for high-quality graphics and engaging themes.
The top slots during our review of Hello Casino were fishing-themed Big Bass Splash, mining and explosion-themed Fire in the Hole 2, and apocalyptic-themed Money Cart 4.
Besides regular online slots, we tried out unique bonus features and multiple lines for winning combinations in the megaways. The ones that drew us in were Curse of the Werewolf with the werewolf strike feature, Fruity with the pick-me feature, and Crabbin for Cash with lightning spins.
You also have the chance to win not only thousands but millions in the jackpots section stacked with both fixed and progressive jackpots. The progressive jackpots featured popular titles like Book of Goddess Mega Moolah and Book of Mega Moolah.
Fixed jackpots included Rick and Morty Strike Back, the Goonies Deluxe, and Magic Tricks.
While there were well-known table games like American and European Roulette, the live casino section enhances the engagement with the help of a live dealer. With a live dealer broadcast from a land-based casino, we enjoyed game shows like Crazy Time and Monopoly Live, Lightning Roulette and Easy Blackjack for table games.
Finally, the slingo section of 40+ titles deserves a mention with attractive options like Tetris, Money Train, and Stampede. There are also over 70 Must Go Jackpots, including Well of Wilds, Buffalo Collector, and Spooky Carnival.
Banking Options
Whether you’re familiar with online casinos or not, you’ll find a range of familiar payment methods, including bank cards and e-wallets. The popular bank cards include Visa and Mastercard, while e-wallets include Skrill, PayPal, and Neteller.
You may also use bank transfers.
The minimum deposit is €20, and the maximum is €2500. The minimum withdrawal is €10, and the maximum is €2500 per day and €12,500 per week.
All deposits will hit your account in an instant. However, the withdrawals vary in processing speeds.
If you’re a stickler for time and want to get your hands on your winnings in the shortest time, e-wallets and bank cards are your best options, processing within 24 hours. On the other hand, if waiting a little longer is not a problem, bank transfers may work for you, taking up to five business days.
Remember to comply with KYC to avoid any further delays. The great thing about KYC is that it's a one-off for the first withdrawal, and then it's mostly smooth sailing from there.
Our review of Hello Casino was pleased to find that there were no fees regardless of the payment method.
Security and Licencing
We were impressed to discover that Hello Casino holds two reputable licences from the Malta Gaming Authority and the United Kingdom Gambling Commission. This means the casino prioritises player safety and game fairness in their operations.
The casino complies with the stringent guidelines through SSL encryption to protect player personal and financial data from unauthorised access by third parties. Additionally, the trustworthy payment processors like Visa and PayPal implement extra security features like verification checks and firewalls to mitigate any instances of financial fraud.
There’s no compromise on game fairness either with the help of established game providers like Pragmatic Play, Evolution, and Nolimit City, who use RNG technology to ensure game outcomes are unbiased for all players. They also go further to ensure RNG functionality and responsible gaming with the assistance of independent game auditing organisations like eCOGRA and iTech Labs.
Finally, the responsible gaming section provides eight questions to help you identify whether you may have a gambling problem. If you think you do, there are both effective internal tools and external resources to assist.
The internal tools include deposit limits, time-outs, and self-exclusion. When they aren’t helping, players can escalate to professionals at organisations like Gambling Therapy and GamCare, who have several years of experience successfully helping problem gamblers.
Customer Support
Hello Casino understands that you may experience challenges while playing your favourite casino games, which means you’ll need assistance from customer support from their three effective customer support options.
We started with the help centre, where we found six categories providing responses for challenges with responsible gaming, accounts, and bonuses. Instead of spending precious time browsing through all of them, you can cut to the chase with the search feature.
The next most accessible option is the 24/7 live chat manned by a well-trained and friendly customer support agent. You simply need to click the chat bubble on the left side of the screen to get assistance within seconds.
Finally, there is a convenient email option through their message function. Instead of opening your email inbox, you simply click the message box on the right of the website to explain your issue in great detail.
Alternatively, you can send an email to support@hellocasino.com for a comprehensive response from a knowledgeable customer support agent.
Mobile Compatibility
Even if there was no mobile app, players on the go can use the mobile site available on both iOS and Android mobile devices. It did not matter whether we used a smartphone or tablet; the site loads quickly, is user-friendly, and fits the important sections like casino games into any screen size.
Furthermore, we did not need to spend time browsing through app stores to download apps that may slow down our gameplay.
Conclusion
Hello Casino stood out for its two licences from reputable regulatory organisations, which means it puts player safety and game fairness at the top of its priorities. It also provides thousands of engaging casino and live casino games to suit any player's taste while delivering on great graphics and immersive sounds from the best game providers.
There were not only a variety of payment options from bank cards and e-wallets, but they also processed payments seamlessly as well.
Finally, the casino promotes responsible gaming with both internal tools and links to external organisations; furthermore, it recommends GamBloc, a software program to block access to gambling websites.
Hello Casino FAQ
Is Hello Casino safe to play?
Yes, Hello Casino is safe to play because it has two reputable licences from the Malta Gaming Authority and the United Kingdom Gambling Commission, known for stringent guidelines for player safety and game fairness. They comply by using SSL encryption, reputable game providers, and trustworthy payment processors.
What is the maximum withdrawal at Hello Casino?
The maximum withdrawal at Hello Casino is €2500.
What is the minimum deposit for Hello Casino?
The minimum deposit at Hello Casino is €20.
What are the most popular payment methods available at Hello Casino?
The most popular payment methods at Hello Casino are bank cards and e-wallets like Visa, Mastercard, PayPal, and Skrill.
What are the most common bonuses on Hello Casino's promotion pages?
The most common bonuses at Hello Casino are the welcome bonus, Sensational Sundays, and free spins.
What are the most popular game providers offered by Hello Casino?
The most popular game providers at Hello Casino are NetEnt, Microgaming, and Evolution.
Does Hello Casino require wagering on both bonus money and deposit?
Yes, Hello Casino requires a 35x wagering requirement for both bonus money and deposit.
Helpful content for new players:
- Here's a good introduction to new players on how online casino verifications (KYC) work.
- Helpful Tips for new casino players.
- An introduction to Responsible Gambling, what it is, why it's important, and how to ensure a safe gaming experience.
- Our list of the best online casinos can be found here.
- Compare the best offers available to players on our casino bonuses page.