FrankFred Casino

Frank & Fred Casino Review

Frank & Fred Casino launched in 2018 under the ownership of UnionJack Limited. It has two reputable licences from the Malta Gaming Authority and the Swedish Gambling Authority, several entertaining casino games, and three customer support options, including telephone support.

In this review of Frank & Fred Casino, we explain the Pay n Play registration, outstanding games, and how to use the three customer support options.

How to sign up with Frank & Fred Casino

Signing up at Frank & Fred Casino was effortless using the Pay N Play feature. Here’s how:

Game Selection

The website has a football player in the background with two game sections—popular and new— as you scroll further down. In the Casino Games section, we found categories for popular titles, live casinos, and jackpots, along with a search feature to make finding your favourite games as easy as possible.

Our exploration led us to the popular section dominated by engaging online slots from top game providers like Play’n Go, Pragmatic Play, and NetEnt. Our top picks were deep-space-themed Starburst, ancient-Greek-deity-themed Zeus v Hades—Gods of War, and ancient-Egyptian-civilisation-themed Rich Wilde and the Book of Dead.

The Megaways offered unique bonus features and multiple lines for landing winning combinations. The ones that stood out include Starz with sticky expanding wilds, Mummy with the avalanche feature, and Rasputin with the Rasputin wild feature.

If you’d like a shot at winning thousands or millions of euros, the jackpots are stacked with both fixed and progressive options. The fixed titles include Jackpot Raider and African Legends.

However, the opportunity to win millions is in the progressive options, including well-known versions of Mega Moolah and Wow Pot. From Mega Moolah, there’s Thunderstruck II and Juicy Joker, while Sisters of Oz and Wolf Blaze are available from WowPot.

If you’re a table fan, there are popular versions of blackjack, roulette, and poker, like Joker Poker, European Blackjack, and American Roulette.

But for an upgrade in engagement, we tried out the live casino section, which brought a live dealer into the gameplay. The dealer beams onto your screen from a land-based casino, providing commentary for game shows like Crazy Balls and Gonzo’s Treasure Map, while the table games include Lightning Baccarat and Immersive Roulette.

There were also a couple of casual games like Plinko, Mines, and Coins.

Banking Options

While the main mode of payment is the Pay N Play feature, there are also bank cards and e-wallets to cater to most player preferences. The Pay N Play feature allows players to link their bank accounts for convenient and seamless payment processing.

The well-known bank cards are Visa and Mastercard, while e-wallets are Neteller, Skrill, and Trustly.

The minimum deposit and withdrawal is €20. The maximum deposit is not specified, while the maximum withdrawal is €10,000 weekly and €25,000 monthly.

All deposits are instantly credited to your account.

If you’re in a rush to get your winnings, e-wallets are instant to 24 hours. The next best option is bank cards, which take 1-3 days, and bank transfers take 3-7 days.

All withdrawal requests take 24–72 hours to be approved, and there are no casino fees for all transactions.

Security and Licencing

During our review of Frank & Fred Casino, we discovered two reputable licences from the Malta Gaming Authority and the Swedish Gambling Authority. Both organisations have a reputation for having strict rules and regulations for online casinos in their jurisdictions.

The casino complies by using SSL encryption on its website to prevent unauthorised third parties from accessing personal and financial data shared with it.

Payment processors like Visa and Skrill use their own security measures, like firewalls and verification checks, to add an extra barrier to prevent financial fraud.

All games are developed by well-known game providers like Evolution and Pragmatic Play, who use RNG technology to ensure unbiased outcomes for all players. For a second opinion, they use independent game auditors like eCOGRA to verify RNG functionality and compliance with responsible gaming.

If responsible gaming is a concern, there’s a dedicated section with both internal tools and external resources for effective assistance. The internal tools include personal limits and self-exclusion.

When you need further help, you can use links to external organisations, like Gambling Therapy.

Customer Support

Frank & Fred Casino has three customer support options, including the rarer telephone support option, which adds a more human touch to resolving customer challenges. The first option is often the live chat, which is available from 09:00 to 01:30 every day.

While it's not available 24/7, you can get immediate help during the busiest casino hours from a well-trained customer support agent.

Alternatively, you can use email at support@frankfred.com, which is available 24/7 and allows players to explain their challenges in greater detail. Once a knowledgeable customer support agent receives your issue, you’ll receive a comprehensive response in 24 hours.

Finally, telephone support is available by dialling +46 10 138 80 45 for further assistance.

Mobile Compatibility

The absence of an app was not an issue because the mobile-optimized site made up for it for players on the go. Whether you use a smartphone or tablet, the casino fits most screen devices, has a user-friendly interface, and incorporates all the main sections, like casino games and support.

We also appreciated skipping the hassle of downloading and installing apps after a lengthy browsing spree in app stores.

Conclusion

Frank & Fred Casino stands out for holding two recognised and respected licences, which means it ensures player safety and game fairness. It ensures this by providing several entertaining casino games from established providers known for high-quality gameplay.

Furthermore, the variety of bank cards and e-wallets allows players to find a convenient option for seamless payment processing.

Responsible gaming is also emphasised through internal tools and links to three reputable external organisations with several years of professional experience.

Frank & Fred Casino FAQ

Is Frank & Fred Casino safe to play?

Yes, Frank & Fred Casino is safe to play because it has two licences from the Malta Gaming Authority and the Swedish Gambling Authority, which enforce SSL encryption, reputable game providers, and trustworthy payment processors.

What is the maximum withdrawal at Frank & Fred Casino?

The maximum withdrawal at Frank & Fred is €10,000 weekly and €25,000 monthly.

What is the minimum deposit for Frank & Fred Casino?

The minimum deposit at Frank & Fred Casino is €20.

What are the most popular payment methods available at Frank & Fred Casino?

The most popular payment methods at Frank & Fred Casino are bank cards and e-wallets like Visa, Skrill, and Trustly.

What are the most common bonuses on Frank & Fred Casino's promotion pages?

The most common bonuses at Frank & Fred Casino are the welcome bonus and free spins.

What are the most popular game providers offered by Frank & Fred Casino?

The most popular game providers at Frank & Fred Casino are Pragmatic Play, NetEnt, and Evolution.

Does Frank & Fred Casino require wagering on both bonus money and deposit?

Yes, Frank & Fred Casino requires a wagering requirement of 35x for both bonus money and deposit.