CasinoHeroes

CasinoHeroes Casino Review

CasinoHeroes launched in 2014 under the ownership of Hero Gaming Limited, to offer a unique gamified casino experience. It has a licence from the Kahnawake Gambling Commission, over 4000 games, and both fiat and cryptocurrency payment options. 

This review of CasinoHeroes Casino explains the simple registration process, the top casino and live casino games, and how to receive assistance through three customer support options. 

How to sign up with CasinoHeroes Casino

We set up an account in mere minutes using the simple registration process. Here are the steps:

Game Selection

A neatly designed website welcomed us with three sections: play, live casino, and promotions. The play section led us to nine categories of games, including slots, live casino, and scratch games, once we clicked on it. While we could have found our favourite games using the search feature, we opted to explore the popular section to learn about the players' favourites. 

Online slots dominated the popular section with a variety of themes, including ancient civilisations, candy, and animals from reputable software providers like Pragmatic Play, NetEnt, and No Limit City. We participated in a heist in Money Train 4, paid homage to the gods of ancient Egypt in Rich Wilde and the Book of Dead, and relived an adventurous fairytale in Big Bad Wolf. 

After trying out regular online slots, we tried out the Megaways, which offered unique bonus features, multiple ways to win, and a variety of engaging themes. Our review of CasinoHeroes explored Madame Destiny, Moriarty, and Forgotten Island Megaways.

There were also over 100 jackpots, including both fixed and progressive options for the chance to win millions. We were impressed by the selection of progressive jackpots from WoWPot and Mega Moolah, including Mega Moolah Goddess and Immortal Romance Mega Moolah, 9 Blazing Diamonds WOWPot, and Queen of Alexandria WOWPot. 

Besides engaging online slots, we discovered regular table games, including roulette, blackjack, and baccarat. However, the live casino section enhanced our playing experience with the addition of a live dealer for table games like Powerup Roulette and Baruto Baccarat, as well as game shows like Boom City and Mega Wheel. 

If scratchcards are your thing, you'll be thrilled to discover over 50 options, such as The Perfect Scratch, Lucky Card, and Rat Riches. 

Banking Options

Whether you're familiar with online casinos or not, you’re likely to find a payment method that suits you among the fiat and cryptocurrency options. If you prefer old-school tried-and-tested payment methods, there are bank cards like Visa and Mastercard and e-wallets like Skrill and Neteller. 

If you’re more adventurous and crypto-savvy, you can use cryptocurrency options like Ethereum, Ripple, and BNB. 

The minimum deposit is €10. If you want to go big, you can deposit a maximum of up to €5000. The minimum withdrawal is €20, while the maximum is €10,000. You’ll be delighted to know that there are zero transaction fees. 

While deposits processed instantly at CasinoHeroes Casino, the speed of withdrawals varied depending on the payment method. If you’re in a hurry to receive your winnings, e-wallets and cryptocurrencies process instantly. 

If you can wait for your winnings, bank cards and transfers are a good option, as they typically take 3-5 working days to process. Remember, you can only process withdrawals using the same method you used for deposits unless it prohibits withdrawals.

Security and Licencing

CasinoHeroes has a licence from the Kahnawake Gaming Commission, which provides regulations to ensure player safety and game fairness at online casinos. The casino complies by using SSL encryption to prevent unauthorised third parties from accessing the personal and financial data you share with it. 

Transactions are processed by reputable payment service providers like Visa, Skrill, and cryptocurrencies that add another layer of security, including verification checks and cryptographic algorithms. These ensure both your deposits and withdrawals are safe from financial fraud. 

Even game providers like Pragmatic Play, NetEnt, and Evolution Gaming do their part by using RNG technology. The tech ensures all game outcomes are fair and unbiased for all players. Independent organisations such as eCOGRA and iTech Labs audit the games to ensure RNG functionality and responsible gaming.

If problem gambling is a concern, you can use the Play Smart section to access a variety of internal tools and external resources. The internal tools include personal limits like deposit and time limits and self-exclusion. However, if those are not sufficient, you can access external professionals by reaching out to BeGambleAware, Gambling Therapy, and Gamblers Anonymous. 

Customer Support

We occasionally experienced challenges while gambling on casino games. However, three customer support options assisted the simplest to the most complex challenges. 

The first option is the help centre, where 10 sections are catering to different issues related to your account, bonuses, and security. We also found a useful search feature to narrow down our selection of responses. 

If the FAQs did not help, we tried the live chat, which is available 24/7 for immediate assistance from a well-trained customer support agent. We simply clicked on the support centre bubble floating on the bottom right of the website, which gives you two options: search for an already available response or chat with a casino agent. 

Finally, we were able to explain any issue in detail using the email support@casinheroes.com. Typically, we receive a comprehensive response within 24 hours. We also appreciated that if you clicked the email option on the website, it immediately allowed you to choose your email service provider and conveniently send an email. 

Mobile Compatibility

The absence of an app was no big deal because of the optimised mobile website. Besides being available on the go as long as you have an internet connection, it loads fast, has a user-friendly interface, and is intuitive with thumb-friendly controls to play casino games. 

Whether we use a smartphone or tablet running iOS or Android, the website fits right into our screen with all the main sections, including games and promotions. 

Conclusion

Our review of CasinoHeroes Casino unveiled a variety of engaging casino and live casino games run by reputable game providers who prioritise a high-quality gaming experience and responsible gaming. Furthermore, the casino made it simple to find the best games by narrowing them down in the popular section so that we’d waste no time getting the best value for our bets.

We were also glad to find a responsible gaming section that not only had internal tools and external resources but also software recommendations to assist both gamblers and prevent minors from accessing the casino. This meant we could enjoy our favourite games without worrying about gambling problems. 

CasinoHeroes Casino FAQ

Is CasinoHeroes Casino safe to play?

Yes, CasinoHeroes Casino is safe to play because it has a licence from the Kahnawake Gaming Commission, which provides regulations to ensure player safety and game fairness by using SSL encryption, reputable game providers, and trustworthy payment processors. 

What is the maximum withdrawal at CasinoHeroes Casino?

The maximum withdrawal at CasinoHeroes is €10,000.

What is the minimum deposit for CasinoHeroes Casino?

The minimum deposit at CasinoHeroes Casino is €10.

What are the most popular payment methods available at CasinoHeroes Casino?

The most popular payment methods at CasinoHeroes Casino are bank cards and e-wallets like Visa, Skrill, and Neteller. 

What are the most common bonuses on CasinoHeroes Casino's promotion pages?

The most common bonuses at CasinoHeroes Casino are the welcome bonus and free spins. 

What are the most popular game providers offered by CasinoHeroes Casino?

The most popular game providers at CasinoHeroes Casino are Pragmatic Play, NetEnt, and Evolution Gaming. 

Does CasinoHeroes Casino require wagering on both bonus money and deposit?

No, you only need to wager the bonus money for 40x at CasinoHeroes Casino.