Casilando Casino

Casilando Casino Review

Casilando Casino launched in 2017 under the ownership of White Hat Gaming Limited. It has two highly respected licences from the Malta Gaming Authority and the United Kingdom Gambling Commission, a variety of engaging games, and several convenient bank and e-wallet options for payment processing.

This review of Casilando Casino explores the simple registration process, the most engaging casino and live casino games, and how to navigate customer support.

How to sign up with Casilando Casino

We had a Casilando Casino account in minutes using their simple process. Here are the clear steps.

Game Selection

The website is well organised into ten game sections with three dedicated tabs at the bottom leading to an expandable menu, games, and search features to help you get to your favourite games or provider as fast as possible.

While the search feature is convenient, we explored the top games to find out the most popular games at Casilando.

There is a huge variety of online slots from game providers like Play’n Go, NetEnt, and Pragmatic Play. Our exploration took us into space filled with aliens in Reactoonz, into the tombs of ancient Egypt in Rick Wilde and the Book of Dead, and finally, a mining adventure filled with dynamite in Fire in the Hole.

We also tried out Megaways, which offer unique bonus features and multiple lines for landing winning combinations. The popular ones included Bonanza with cascading reels, Gonzo’s Quest with the avalanche feature, and Medusa with the snake strike feature.

No slot experience is complete without trying out the jackpots. Casilando offers both fixed and progressive jackpots to suit almost any player's taste. 

The fixed jackpots include Top Cat Most Wanted Jackpot King, Diamond Blitz, and Amazing Link Zeus.

However, for a shot at millions of euros, we noticed a variety of Mega Moolah jackpots like Book of Mega Moolah, Immortal Romance, and Thunderstruck II.

If you’re a table games fan, you’ll be pleased to find a wide selection of roulette, blackjack, and poker titles from Microgaming, Relax Gaming and Iron Dog. These included 3D European Roulette, All Aces Poker, and European Blackjack. 

While the table games packed a punch, the live casino knocked us out with the presence of a live dealer to enhance the engagement of our favourite table games and game shows. We especially enjoyed the live dealer commentary in Power Blackjack, Lightning Roulette, and Monopoly Big Baller.

Notably, the other games section had a variety of casual games like Plinko, Pachinko, and Jogo Do Bicho.

Banking Options

Both new and experienced players will feel right at home with the selection of popular payment options, including bank cards and e-wallets. The most accessible bank cards included Visa and Mastercard, e-wallets, Neteller, Skrill, and Paysafecard.

The minimum deposit and withdrawal is €10. The maximum deposit isn’t defined based on Gambling Commission rules.

However, the maximum withdrawal is €5000 per week and €10000 per month.

All deposits are instantly credited to your account. However, the withdrawals vary.

If you’re in a hurry to enjoy the fruits of your winnings, the fastest withdrawal method is e-wallets, which take 1-3 business days. Bank cards are not too far behind, taking up to 72 hours, and bank transfers are the slowest, taking up to five business days.

Whether you’re depositing or withdrawing, there are no fees.

Security and Licencing

Casilando Casino not only has one reputable licence but two, from the Malta Gaming Authority and the United Kingdom Gambling Commission. The two regulatory organisations have a reputation for stringent rules ensuring player safety and game fairness at online casinos across the world.

The casino ensures compliance with SSL encryption to keep intruders from accessing your personal and financial information shared with the casino.

Additionally, payment processors like Visa and Skrill add an extra layer of transaction security to deter financial fraud. These include verification checks and firewalls.

All games, from online slots to live casino titles, are provided by game providers like Evolution, Pragmatic Play, and Microgaming, known for RNG technology. The tech ensures fair and unbiased outcomes for all games and all players at all times.

The game providers take it one step further by auditing their games using independent game auditors like eCOGRA, who verify RNG functionality and responsible gaming.

While most players gamble responsibly, occasionally, some may fall prey to problem gambling. The casino ensures that there’s assistance through a variety of internal tools like Time Outs and Reality Checks.

If the internal tools do not cut it, there are links to professional organisations with several years of experience in assisting problem gamblers. For example, Gamblers Anonymous and GamStop .

Customer Support

There are three effective customer support options: the help centre, live chat, and email. The first option is the FAQs, which have a search feature to narrow down articles with an appropriate solution to your problem.

If you prefer to scroll, there are six sections catering to challenges about your account, bonuses, and payments.

When reading texts in the FAQs does not float your boat and you prefer a more human touch, the 24/7 live chat is a better option. Besides being available around the clock, it is manned by an enthusiastic and well-trained customer support agent to provide immediate assistance.

The email at support@casilando.com is the final option, which allows you to explain your problem as extensively as possible. This means you can include extra documentation like screenshots for a comprehensive response from a knowledgeable customer support agent.

Typically, you’ll only wait 24 hours for a response via email.

Mobile Compatibility

Even if there was no mobile app, the mobile website made it a distant memory for players on the go. It not only saves you time browsing through app stores but also loads quickly, is user-friendly, and is intuitive with all the important sections from the desktop version, including casino games, login, and live chat.

Best of all, the mobile site worked with most smartphone or tablet browsers.

Conclusion

If you’re looking for a guarantee of player safety and game fairness, few online casinos do it better than Casalindo. It has two reputable licences from well-known regulatory bodies, the Malta Gaming Authority and the United Kingdom Gambling Commission, that enforce strict rules.

Additionally, there are thousands of engaging casino and live casino games from the best game providers in the world of online casinos.

The well-known payment processors, including bank cards and e-wallets, ensure a seamless payment process so that you can focus your attention on enjoying the gaming experience.

Finally, responsible gaming is a priority proven by the internal tools and links to external organisations to effectively assist problem gamblers.

Casilando Casino FAQ

Is Casilando Casino safe to play?

Yes, Casilando Casino is safe to play because it has two licences from the Malta Gaming Authority and the United Kingdom Gambling Commission. They ensure the casino uses SSL encryption, reputable game providers, and trustworthy payment processors.

What is the maximum withdrawal at Casilando Casino?

The maximum withdrawal at Casilando Casino is €5000 per week and €10000 per month.

What is the minimum deposit for Casilando Casino?

The minimum deposit at Casilando Casino is €10.

What are the most popular payment methods available at Casilando Casino?

The most popular payment methods at Casilando Casino are bank cards and e-wallets like Visa, Skrill, and Neteller.

What are the most common bonuses on Casilando Casino's promotion pages?

The most common bonuses at Casilando Casino are the welcome bonus and free spins.

What are the most popular game providers offered by Casilando Casino?

The most popular game providers at Casilando Casino are NetEnt, Microgaming, and Evolution.

Does Casilando Casino require wagering on both bonus money and deposit?

Yes, Casilando Casino has a wagering requirement of 35x for both bonus money and deposit.