arnybo_34
New member
I haven’t used Rizk in a long time but I remembered it was MT that where the parent company at the time I had an issue. Apologies if I was incorrect.
Rizk tries to scam, again.
- Thread starter TheMikeyx
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OneMoreBet
New member
dirtystack
New member
I'd still bug them for some kind of resolution and eventually go through a complaints service. Stay polite as you can when dealing with them regardless of how they interact with you. I know this is hard but trust me when I say it will be beneficial.
It seems that as far as they are concerned the matter is resolved.
1. Send them a complaint letter, state it is a formal complaint letter and they will have to reply withing a specific time-frame with a final decision.
2. If it isn't satisfactory to you then use an independent complaints service.
3. If that doesn't result in a satisfactory outcome contact the licensing body.
Starting this procedure forces them to address the issue and if they fail to respond to 1 within the allowed time-frame then they have shown they are not operating within their guidelines and will put more pressure on them to make this go away.
You want to make a point that in your complaint that you have been a loyal customer to them, without getting too emotional, matter of fact style, list any issues you may have had in the past, still played there, no issues before - state that, whatever, fluff it out, make a point that you feel let down as a customer, that they have failed to provide a sense of security when playing on their site, that you don't feel they are operating within their licencing objectives, specifically the fair and open gaming policies - that you require an explanation as to why there is a discrepancy between the info Evolution has about the game round and the information Rizk has about the game round. Hint that it might be a flaw in their system, they are potentially failing to provide a safe environment for their customers.
Don't accuse them of doing it for the sake of not paying you, nothing will cause them to dig their heels in more then accusing them of dishonesty. Though it seems like it, this isn't the case, something has gone wrong, they have looked at it and came to a conclusion. It's isn't necessarily due to malicious intent on their part.
I say all this based on years dealing with complaints and finding resolutions. Plenty of times I personally have looked at something and come to a conclusion which I thought was sound and fair, it's only after pressure from the customer that I have had another look, gotten a second opinion on the situation, looked at the bigger picture (normally the customers overall value in relation to the cost of an outcome which will keep the customer happy)
In my experience, if the customer stays calm and shows me some degree of respect during proceedings, despite the fact my decision has initially pissed him/her off, I'll warm to them and want to make things good.
Stay calm, be persistent, good luck and let us know what happens.
It seems that as far as they are concerned the matter is resolved.
1. Send them a complaint letter, state it is a formal complaint letter and they will have to reply withing a specific time-frame with a final decision.
2. If it isn't satisfactory to you then use an independent complaints service.
3. If that doesn't result in a satisfactory outcome contact the licensing body.
Starting this procedure forces them to address the issue and if they fail to respond to 1 within the allowed time-frame then they have shown they are not operating within their guidelines and will put more pressure on them to make this go away.
You want to make a point that in your complaint that you have been a loyal customer to them, without getting too emotional, matter of fact style, list any issues you may have had in the past, still played there, no issues before - state that, whatever, fluff it out, make a point that you feel let down as a customer, that they have failed to provide a sense of security when playing on their site, that you don't feel they are operating within their licencing objectives, specifically the fair and open gaming policies - that you require an explanation as to why there is a discrepancy between the info Evolution has about the game round and the information Rizk has about the game round. Hint that it might be a flaw in their system, they are potentially failing to provide a safe environment for their customers.
Don't accuse them of doing it for the sake of not paying you, nothing will cause them to dig their heels in more then accusing them of dishonesty. Though it seems like it, this isn't the case, something has gone wrong, they have looked at it and came to a conclusion. It's isn't necessarily due to malicious intent on their part.
I say all this based on years dealing with complaints and finding resolutions. Plenty of times I personally have looked at something and come to a conclusion which I thought was sound and fair, it's only after pressure from the customer that I have had another look, gotten a second opinion on the situation, looked at the bigger picture (normally the customers overall value in relation to the cost of an outcome which will keep the customer happy)
In my experience, if the customer stays calm and shows me some degree of respect during proceedings, despite the fact my decision has initially pissed him/her off, I'll warm to them and want to make things good.
Stay calm, be persistent, good luck and let us know what happens.
Well thru CG im giving them one more last chance i guess.
Ohwell i know. Ive been nice, ive given it a decent chance - the worst thing is that just depite i have proof otherwise, i am getting ignored all around and they stick to their inconsistent and incorrect story. And even worse, they dont answer the questions i have for them and just get a generic rubbish answer again, again and again.
Want it even better?
I was asking to get some answers cleared out again - here was their response:
Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
I hope this clears up any possible misunderstandings and I would also like to make it clear this matter won't be investigated further by us as this is our final and definitive answer and as such no further discussion will be entertained.
Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
Please do know this is not a personal thing against Ken (or anyone from Rizk personally, didnt meant to include his name here sorry) but i want to show how the whole thing gets dealt with - in the most horrific way possible. Even with all the proof stacked against Rizk, they still dont wanna even talk about a solution. Let alone answer the questions i have.
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jamesringer
New member
Themikey, sorry to hear about your troubles. See my issues ahaha. They are just a joke. If you want to resolve anything you have to file a complain with eCOGRA... i get the same message.
I ask for explanations on how they can go against their own terms and conditions.... Nothing. Have a look at my complaint it's just comical
I ask for explanations on how they can go against their own terms and conditions.... Nothing. Have a look at my complaint it's just comical
i asked for simple explanations and i dont even get an answer from the supervisor lol. Only thing you hear is contact eCOGRA...... i hope @Skylined87 can sort me out here - if not, 100% eCOGRA time it is, im not gonna drop this case in any single way.
wondering though, if they push people to eCOGRA so easily, then there will be many many cases there and i start to think the waiting list and response time for eCOGRA will be huge, lol.
jamesringer
New member
Mikeyx I posted on another forum that is 100% run by the affiliates marketing Rizk, why would I'm not sure if @skylined87 is an affiliate of theirs but chances no one is going to bite the hand that feeds.
I have already filled a complaint with eCOGRA and with their emails clearly stating that I am in the right... not sure why they would dispute.... Regardless it's just a way for them to make even more money. Want to complain.... complain to the regulators. Wait another 2 weeks. It's just a game they play.
Now i'm just trying to withdraw my money.... hopefully i can just get my money back.
I would file a complaint with the Malta Gaming Authorities as well.
I hope you will get your things sorted @jamesringer - i have the upmost trust in @Skylined87 that he will help me 
if not, eCOGRA here i come.
if not, eCOGRA here i come.jamesringer
New member
ahah, Ya i asked how they can dispute their own terms and conditions... Their answer " We have explained extensively that you can complain to the regulators etc.... We will not continue this any further. They do not want to incriminate themselves that simple and the fact that they communicated to me their own terms and conditions stating that I was not only entitled to my original deposit but all winning that originated from it... They immediately shut down and said file a complaint.
@TheMikeyX have you looked at my complaint it's absurd how they are still disputing it read the email and their terms ahahah.I hope you will get your things sorted @jamesringer - i have the upmost trust in @Skylined87 that he will help me
@skylined87 if you can help great...
but in my honest opinion don't wait. just file a complaint with eCOGRA because it will take a long time. They are not going to budge i have been asking them for 5 days. Banned from chat now ahahah.
Does anyone know if eCOGRA is even real? I tried calling them but the number does not exist.
jamesringer
New member
@themikeyx Any update? have you filed a complaint with eCOGRA yet? Don't forget the malta gaming association and the payment provider you used to send them money.
If it's a principal thing i would advise you to start a dispute over at ask gamblers and casinomeister. Let them mediate for you. If your in your right and they judge in your favor you can try harm them marketing wise. An AskGamblers and Casinomeister dispute that is ruled in your favor will have some effect. Not company breaking but it will cost them some customers. Don't even waste your time at the MGA as there corrupt and don't bite the hands that are feeding them.
Been there, done that.
Been there, done that.
dirtystack
New member
They have given a "final and definitive" answer.
This is your cue to go to an independent complaints service.
Don't take it personally that they have closed the case with regards to communication with you. It will be part of their operating procedure not to reopen cases with the player once they have given their final, operator to player, verdict.
It would be too messy if cases could constantly and repeatedly be reopened, - for example, lets say they reopened this case with you, re-investigated and came to the same conclusion and told you there was nothing they could do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look and so on and so on.
They gave you the definitive and final answer, that is all you personally will get - now you have to go through a complaints service which will start the next phase of their complaints procedure.
This is your cue to go to an independent complaints service.
Don't take it personally that they have closed the case with regards to communication with you. It will be part of their operating procedure not to reopen cases with the player once they have given their final, operator to player, verdict.
It would be too messy if cases could constantly and repeatedly be reopened, - for example, lets say they reopened this case with you, re-investigated and came to the same conclusion and told you there was nothing they could do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look and so on and so on.
They gave you the definitive and final answer, that is all you personally will get - now you have to go through a complaints service which will start the next phase of their complaints procedure.
@TheMikeyx can evoloution provide you a screen grab or game data regarding the specific game round? In the event they can and the casino isn't co operating the best port of call would be either the management company or license provider of the casino for a resoloution.
Its hard to believe the bet would have failed on the grounds of a higher bet then balance being placed as I have never been able to wager more then my cash balance on any casino.
Its hard to believe the bet would have failed on the grounds of a higher bet then balance being placed as I have never been able to wager more then my cash balance on any casino.
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Exactly. Its with that ecogra thing now. Evolution doesnt even dare to speak to me about the case now, probably rizk told them so.
jamesringer
New member
Mikey any update?
I just got an update from EcoGra - they said Rizk told them I didn't complete the complaint process at rizk so my case it closed. I immediately responded with proof of multiple emails saying I can't complain anymore and to go complain to EcoGra.
" Thanks for this I will send it to the operator and ask them to respond as they informed us that you did not complete their internal complaints procedure. "
Rizk casino is a fraud
Then you can start rejecting bets ALWAYS after its shown a winner? You cant first accept a bet and then reject it..
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