Rhysttt
Active member
This discussion thread is intended to gather professional opinions and initiate dialogue regarding critical standards that must be adopted across the online casino sector to ensure transparency, fairness, and robust player protection.
1. The Disparity in Transaction Processing Times
It is a significant operational anomaly that in 2025, with sophisticated payment infrastructure (credit cards, Skrill, etc.), deposits are credited to a player's account instantaneously, yet the withdrawal process often incurs delays spanning several days, or in some cases, weeks. This stands in stark contrast to the immediate payment of winnings at land-based casinos.
While we recognize the necessity of regulatory and security protocols, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) verification, these checks should be streamlined. With the availability of advanced automation and AI, pre-emptive, swift verification should be an integrated part of the initial account sign-up and onboarding process. For non-bonus related winnings, the industry standard must evolve toward instantaneous withdrawal processing to match the speed of initial deposits.
2. Mandatory Disablement of Withdrawal Reversals
To effectively support responsible gaming and ensure the integrity of a player’s win, all casino platforms must implement a mandatory feature that allows the user to irrevocably lock a pending withdrawal, eliminating the option for cancellation or reversal (the "Reversal Window"). This practice is already successfully enforced in highly regulated markets, such as by the UK Gambling Commission (e.g., at operators like bet365), and should be adopted globally as a non-negotiable best practice to prevent relapse gambling.
3. Universal Implementation of User-Set Responsible Gambling Tools
Comprehensive and customizable responsible gambling tools are non-negotiable and should be an absolute regulatory requirement. This includes, but is not limited to, user-settable deposit limits, loss limits, session time limits, and self-exclusion periods.
We assert that it should be a legal requirement for all licensed operators to offer these self-management tools prominently. Furthermore, respected industry affiliates and platforms, including those supported by Casino Grounds, should enforce this ethical standard by strictly limiting partnerships to operators who provide the full suite of transparent, user-empowering responsible gaming measures.
4. Transparency and Fairness in Promotional Terms and Conditions
The industry must move away from predatory and restrictive practices such as hidden terms and unreasonably low maximum withdrawal caps on bonuses. There is a pressing need for a shift toward absolute transparency, simplicity, and fairness in all promotional offers (including welcome and loyalty bonuses). Terms and conditions—specifically wagering requirements, game weighting, and maximum win limits—must be clearly, concisely, and prominently displayed to ensure all players can easily understand the genuine value and requirements of an offer.
We believe that adopting these standards is vital for the long-term sustainability of the industry and for cultivating an environment of trust with the player community. We welcome further discussion on how to collectively drive this change.
1. The Disparity in Transaction Processing Times
It is a significant operational anomaly that in 2025, with sophisticated payment infrastructure (credit cards, Skrill, etc.), deposits are credited to a player's account instantaneously, yet the withdrawal process often incurs delays spanning several days, or in some cases, weeks. This stands in stark contrast to the immediate payment of winnings at land-based casinos.
While we recognize the necessity of regulatory and security protocols, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) verification, these checks should be streamlined. With the availability of advanced automation and AI, pre-emptive, swift verification should be an integrated part of the initial account sign-up and onboarding process. For non-bonus related winnings, the industry standard must evolve toward instantaneous withdrawal processing to match the speed of initial deposits.
2. Mandatory Disablement of Withdrawal Reversals
To effectively support responsible gaming and ensure the integrity of a player’s win, all casino platforms must implement a mandatory feature that allows the user to irrevocably lock a pending withdrawal, eliminating the option for cancellation or reversal (the "Reversal Window"). This practice is already successfully enforced in highly regulated markets, such as by the UK Gambling Commission (e.g., at operators like bet365), and should be adopted globally as a non-negotiable best practice to prevent relapse gambling.
3. Universal Implementation of User-Set Responsible Gambling Tools
Comprehensive and customizable responsible gambling tools are non-negotiable and should be an absolute regulatory requirement. This includes, but is not limited to, user-settable deposit limits, loss limits, session time limits, and self-exclusion periods.
We assert that it should be a legal requirement for all licensed operators to offer these self-management tools prominently. Furthermore, respected industry affiliates and platforms, including those supported by Casino Grounds, should enforce this ethical standard by strictly limiting partnerships to operators who provide the full suite of transparent, user-empowering responsible gaming measures.
4. Transparency and Fairness in Promotional Terms and Conditions
The industry must move away from predatory and restrictive practices such as hidden terms and unreasonably low maximum withdrawal caps on bonuses. There is a pressing need for a shift toward absolute transparency, simplicity, and fairness in all promotional offers (including welcome and loyalty bonuses). Terms and conditions—specifically wagering requirements, game weighting, and maximum win limits—must be clearly, concisely, and prominently displayed to ensure all players can easily understand the genuine value and requirements of an offer.
We believe that adopting these standards is vital for the long-term sustainability of the industry and for cultivating an environment of trust with the player community. We welcome further discussion on how to collectively drive this change.
