Here, I done all I can, just scared they will start excuses just to not pay out somehow:
5.1 All withdrawal possibilities are clearly stated and shown in Website(s) and App(s).
5.2 Withdrawal limits for each individual deposit depend directly on the level of loyalty and the payment method chosen by the customer to deposit and subsequently withdraw funds. To ensure compliance with financial regulations and secure transactions, criteria such as deposit method and loyalty level will be used to determine the withdrawal limit each time. In the absence of a completed deposit transaction, default withdrawal limits equivalent to those applicable to card payment methods shall apply. If there is more than one deposit method, the deposit method with the minimum withdrawal limit will be used: Withdrawal limits: Standard: Credit card: €2 000 per day /€5 000 per week /€10 000 per month /€50 000 per year. E-wallets and banks: €3 000 per day /€10 000 per week /€20 000 per month / €100 000 per year. Crypto: €10 000 per day. Upgraded: Credit card: €2 500 per day /€7 500 per week /€15 000 per month /€65 000 per year. E-wallets and banks: €3 500 per day /€15 000 per week /€30 000 per month / €150 000 per year. Crypto: €15 000 per day. VIP: Credit card: €3 000 per day /€15 000 per week /€30 000 per month /€100 000 per year. E-wallets and banks: €5 000 per day /€20 000 per week /€50 000 per month / €150 000 per year. Crypto: €20 000 per day. To better understand how limits work, examples based on standard limits: Example 1: A deposit of €100 has been made via credit card or voucher and the customer has a balance of €20 000. The following withdrawal limit options are available to the customer.
5.2.1 Credit cards: up to €2 000 per day;
5.2.2 E-wallets and banks: up to €2 000 per day;
5.2.3 Cryptocurrency: up to €2 000 per day (based on credit card deposit); If a client wants to increase the withdrawal limit to €15 000 per day, he/she needs to make cryptocurrency deposits exceeding the amount of the current balance and the amount requested for withdrawal. Example 2: A deposit of €100 has been made using cryptocurrency and the customer has a balance of €20 000. The following withdrawal limit options are available to the customer. 5.2.1 Credit cards: up to €2 000 per day; 5.2.2 E-wallets and banks: up to €3 000 per day; 5.2.3 Cryptocurrency: up to €15 000 per day; Example 3: A deposit of €100 was made using an e-wallet and the customer has a balance of €17 000 and a withdrawal request of €3 000. To increase the withdrawal limit to €15 000 in cryptocurrency, the customer needs to make a cryptocurrency deposit of at least €20 000. Otherwise, the withdrawal limit will be applied relative to the e-wallet deposit method — €3 000 per day. Please be reminded that according to clause 5.12, a wagering rule of the deposit amount is imposed on each deposit. For currencies other than the euro, the following coefficients apply to withdrawal limits: (A$) AUD = EUR * 1.6 (R$) BRL = EUR * 5.5 (C$) CAD = EUR * 1.45 (MX$) MXN = EUR * 20 (₽) RUB = EUR * 100 ($) USD = EUR * 1.1 (kr.) NOK = EUR * 12 (zł) PLN = EUR * 4.15 (kr) DKK = EUR * 7.5 (₣) CHF = EUR * 0.95
5.3 Withdrawals are possible via bank transfer or to the last method used on the last deposit. Withdrawals shall be made only in the name of and to the registered account holder. Funds marked as “Bonus Money”, “Casino bonuses” can not be withdrawn. This also applies for funds that are miscarried in any transaction, aborted or stuck funds from games. When you make a withdrawal of funds any active bonus burns.
5.4 Placing a bet from a jurisdiction in which you are located might be illegal. It is the sole responsibility of the Customer to not place a bet in circumstances like these.
5.5 An additional security check will be initiated after a single withdrawal that exceeds €1 000 or cumulative withdrawals with a sum over €2 000. Welle reserves the rights to exercise security checks like these in the cases of lower payouts. Verification might require but is not limited to a copy of a player’s passport, proof of address, and/or copies of credit cards/debit cards, e-wallet and bank statements when applicable.
5.6 In the cases mentioned below, we may review the validity of the customer's winnings via additional check-ups from our technical department and/or through requesting game-play analysis from the game provider.
5.7 Win that exceeds 5 000 times the bet. For Example: if a customer's bet is made for €0.10 and win is €500 from this bet (0.10x5 000).
5.8 Win that is equal to or more than €10 000. The bet amount is not taken into account.
5.9 Total balance on the customer's account, at the moment of withdrawal request, equals €50 000 or more. 5.10 In cases when the player's win is equal to the maximum potential of the slot. For Example, the player wins €5 000 on slot Fruit Party on a €1 bet thus getting the maximum possible win.
5.11 When detected by an automated fraud protection system.
5.12 These additional check-ups could take up to 7 working days and this information will be communicated to the customer. The system initiates an automated "fair play" protocol in response to a player's unconventional betting strategy when it is detected.
5.13 The Casino administration reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.
5.14 All transactions are monitored by the security team of Welle. Money laundering prevention is one of the top priorities of the Welle security department. Welle shall report any suspicious transaction to the relevant authority. Welle reserves the right to suspend, block or close an account of a Customer confiscating any funds therein if it is requested to do so in accordance with applicable law to prevent money laundering.
5.15 If a Client’s account is blocked (whether permanently or not), the Support Department (and/or any other eligible department of Welle online casino) cannot accept or process any withdrawals, as well as do other actions related to the Client's account.
5.16 Last deposit made whilst you were under the Relevant Age will be returned to you after we receive the application from a person who is 18 years old or older and who is responsible for you (parent, guardian).
5.17 Welle may charge fees for processing withdrawals and this information will be clearly laid out to the Customer during the withdrawal process. Since the Casino pays the Payment System commissions, in case when a player performs deposit-withdraw-deposit operations repeatedly during the day, the casino assumes it is reasonable to restrict the amount of withdrawal operations per 24 hours without changing the €10 000 daily withdrawal limit. As part of our withdrawal policy, users are entitled to initiate up to two withdrawals per 24 hours. The second withdrawal can only be made after the first withdrawal has been processed.
5.18 In cases where a player requests a withdrawal without meeting the minimum turnover requirements, Welle reserves the right to charge a 15% fee on the requested withdrawal amount. This fee will be deducted instantly once the withdrawal request is approved by our financial team. Minimum Turnover Requirements
5.18.1 Slot Games: Turnover equal to X3 of the deposited amount is required.
5.18.2 Crash/Fishing/Dice: Turnover equal to X6 of the deposited amount is required.
5.18.3 Live Games: Turnover equal to X6 of the deposited amount is required.
5.18.4 BlackJack and Baccarat: Turnover equal to X15 of the deposited amount is required.
5.18.5 Sports Betting: Turnover equal to X1 of the deposited amount is required. Only bets or expresses with odds (coefficient) of 1.5 or higher will count towards the turnover requirement.
5.19 We are not responsible in case(s) you specify the wrong wallet address or when you don't update your wallet address in our system after you stop using or lose access to the previously saved one.
5.20 We will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by you, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of your withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you and, in circumstances where we are required to convert your deposits between different currencies, the conversion rate used by us will be set at our discretion.
5.21 At Welle, a customer can make a withdrawal to one of the partner casinos, such as Wazbee and Royspins.
5.21.1 A withdrawal from Welle to a partner casino will be equivalent to a deposit at the partner casino.
5.21.2 Transferring funds from Welle to an affiliate casino can take up to 15 minutes.
5.21.3 If a customer does not have an account at an affiliate casino, an account will be created automatically and login details will be sent to the email address registered at Welle.
5.21.4 Withdrawal limits at the affiliate casino are equivalent to the total withdrawal limits of Welle, clause
5.21.5 The affiliate casino may refuse to transfer funds, of which the client will be notified immediately and the amount of the transfer will be returned to the Welle game balance
