Stalemate
New member
Hello,
Regarding the general facts:
I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.
I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.
Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.
After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.
The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.
I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.
When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.
Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).
Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.
Thank you for your attention.
Regarding the general facts:
I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.
I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.
Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.
After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.
The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.
I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.
When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.
Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).
Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.
Thank you for your attention.
