arcanebet
Casino Rep
Hi all,
We’re the newest-listed casino on here, so we figured we’d give a bit of an introduction on ourselves. Together with the team we launched the arcanebet casino in 2020. We set-out on a journey that in the first two years can be summarized in one sentence: do the basic things right.
Having a Curacao license, we knew we were embarking on something that would be a little bit of an uphill battle, given the negative perception some of these casinos (unfortunately often rightfully so) have. Still, we passionately believed that there was a place for us in the casino-world, as long as we “just” did those basic things right.
The things that – in our view – disturb players the most, are nontransparent or unclear terms relating to the promotional offering, the stalling in processing withdrawals or – with the same intent – delaying the verification of customers. Central to our operations in the first year, was making sure we covered those areas right.
In this post, we want to give you a glimpse into the operations of arcanebet and how we evaluate our first year of being live. It’s our conviction that we’re a safe and friendly place to play at for those genuinely interested in having a good time – which of course does not mean having to be a losing player - and we’re very proud to be listed on-here.
As a thank-you for that listing, we did not just want to lurk around in the shadows but put ourselves out there and engage in a dialogue with the community.
KYC’ing
In 2020, it took us on average 7.5 hours to KYC customers. This is when you count all the hours there are in a year (24/24, 7/7). If we’d only count the hours within our operational hours (10 CET to 20 CET) you were on average verified in under an hour.
Withdrawals
It took us on average 8 hours to process withdrawals, or 3.5 hours within our operational hours. We’re quite proud of one of our members winning 130.000 EUR on Crazy Time and also being able to process a withdrawal of that size, that early-on in our existence.
In 2021 we already saw another 75.000 EUR winner (on Immortal Romance this time around), which we processed in just a few hours as well.
While we do have a withdrawal limit of 50.000 EUR a week per player to protect us from big swings, we also managed to get wins of that size over to players in no time. It’s a testament to how terms & conditions are there to protect us, but that we’re not always enforcing them just because we can. It’s our way of siding with the player, whenever we can.
We were blessed by the fact that the 130k winner advocated for our services on an online forum (review section), so you don’t have to only take our word for it
Terms & conditions
We have a 15% weekend cashback promotion that compensates net losses at wagering requirements of just 1x, a welcome pack with friendly wagering requirements (17.5x deposit + bonus, max bet of 5 EUR), leader board prizes that are paid out in cash and give-away surprise gifts at very friendly wagering requirements.
At the same time, we focus on product initiatives that automatically enforces terms & conditions, without the player having to read them. One example is the fact we prevent you from playing games that are not allowed to be played with bonus-money.
While we believe our bonuses are rewarding and do not come with any predatory terms (on the contrary), we also aim to make this more visible in the terms themselves. Visually they will never be an artwork, but we can structure them more logically and display them in a sort of FAQ format. This is something we’re working on right now and hope to “release” soon.
That being said, we run the type of business where as a genuine player, you don’t really have to care about terms & conditions, once you’re beyond the welcome pack, as everything is practically wager-free afterwards.
2021
What does 2021 hold in store for us and for you, if you decide to join us on our journey? First and foremost, we want to continue doing these basic things right and never compromise on them.
Secondly, with the basic framework set-up right, we want to quickly introduce some customer-facing improvements:
Not exactly a short post but if you liked what you read, we welcome you to give us a try. As the old saying goes: the proof of the pudding is in the eating.
We hope to see you around and will also be here to answer any questions you may have, trying to do our part in lifting some of that mysterious fog casinos tend to have.
Should you encounter any difficulties, have any feedback for us or just want to have a chat, always feel free to do so in this thread as well!
Best regards,
Team arcanebet
We’re the newest-listed casino on here, so we figured we’d give a bit of an introduction on ourselves. Together with the team we launched the arcanebet casino in 2020. We set-out on a journey that in the first two years can be summarized in one sentence: do the basic things right.
Having a Curacao license, we knew we were embarking on something that would be a little bit of an uphill battle, given the negative perception some of these casinos (unfortunately often rightfully so) have. Still, we passionately believed that there was a place for us in the casino-world, as long as we “just” did those basic things right.
The things that – in our view – disturb players the most, are nontransparent or unclear terms relating to the promotional offering, the stalling in processing withdrawals or – with the same intent – delaying the verification of customers. Central to our operations in the first year, was making sure we covered those areas right.
In this post, we want to give you a glimpse into the operations of arcanebet and how we evaluate our first year of being live. It’s our conviction that we’re a safe and friendly place to play at for those genuinely interested in having a good time – which of course does not mean having to be a losing player - and we’re very proud to be listed on-here.
As a thank-you for that listing, we did not just want to lurk around in the shadows but put ourselves out there and engage in a dialogue with the community.
KYC’ing
In 2020, it took us on average 7.5 hours to KYC customers. This is when you count all the hours there are in a year (24/24, 7/7). If we’d only count the hours within our operational hours (10 CET to 20 CET) you were on average verified in under an hour.
Withdrawals
It took us on average 8 hours to process withdrawals, or 3.5 hours within our operational hours. We’re quite proud of one of our members winning 130.000 EUR on Crazy Time and also being able to process a withdrawal of that size, that early-on in our existence.
In 2021 we already saw another 75.000 EUR winner (on Immortal Romance this time around), which we processed in just a few hours as well.
While we do have a withdrawal limit of 50.000 EUR a week per player to protect us from big swings, we also managed to get wins of that size over to players in no time. It’s a testament to how terms & conditions are there to protect us, but that we’re not always enforcing them just because we can. It’s our way of siding with the player, whenever we can.
We were blessed by the fact that the 130k winner advocated for our services on an online forum (review section), so you don’t have to only take our word for it
Terms & conditions
We have a 15% weekend cashback promotion that compensates net losses at wagering requirements of just 1x, a welcome pack with friendly wagering requirements (17.5x deposit + bonus, max bet of 5 EUR), leader board prizes that are paid out in cash and give-away surprise gifts at very friendly wagering requirements.
At the same time, we focus on product initiatives that automatically enforces terms & conditions, without the player having to read them. One example is the fact we prevent you from playing games that are not allowed to be played with bonus-money.
While we believe our bonuses are rewarding and do not come with any predatory terms (on the contrary), we also aim to make this more visible in the terms themselves. Visually they will never be an artwork, but we can structure them more logically and display them in a sort of FAQ format. This is something we’re working on right now and hope to “release” soon.
That being said, we run the type of business where as a genuine player, you don’t really have to care about terms & conditions, once you’re beyond the welcome pack, as everything is practically wager-free afterwards.
2021
What does 2021 hold in store for us and for you, if you decide to join us on our journey? First and foremost, we want to continue doing these basic things right and never compromise on them.
Secondly, with the basic framework set-up right, we want to quickly introduce some customer-facing improvements:
- · A redesign of the website that enhances the customer experience, but where our main selling propositions are visually clear to visitors as well, without having to read through a long post like this one ;
- · A loyalty system compensating players automatically for their activity, regardless of winnings / losses;
- · A more advanced way of searching for games. Currently you can filter by provider or title, we also want to include things such as “grid-play, bonus buys, walking wilds,…”) so you can easily find that game you’re in the mood for playing;
- · An extension of our operating hours and availability of live chat.
Not exactly a short post but if you liked what you read, we welcome you to give us a try. As the old saying goes: the proof of the pudding is in the eating.
We hope to see you around and will also be here to answer any questions you may have, trying to do our part in lifting some of that mysterious fog casinos tend to have.
Should you encounter any difficulties, have any feedback for us or just want to have a chat, always feel free to do so in this thread as well!
Best regards,
Team arcanebet
