45 000 euros at stake, need advice / Read topic pls

joshnadin said:
That's up to you man!

Like I said, I really hope you are successful and I always want to see people win against casinos. They're happy to make money from the players so I won't feel sorry for them losing out on 40K. It's not like they can't afford it!
I don't mean to come across as negative, I've just provided my experience within the industry to you in the most realistic way possible, whilst using case studies and examples of others who have been in the exact same situation.
I know how casinos operate when it comes to things like this, and have even been part of dealing with situations such as this from their perspective.

The last thing I will say though is that you fully well know that you took advantage of something working as it shouldn't to your benefit. The media will consider the viewpoint of the casino too, and must give them the opportunity to comment on the situation, where they will be able to say they've stuck to their Terms of Service, which they have. As heart-breaking as thinking you are going to get 40K is, you've not been treated unfairly or lost out on anything.

As previously mentioned, if you would have tried cashing out much lower amounts and staying under the radar, you likely would have gotten away with it for a good while. Once they've paid you, they can't legally make you give it back. They could ask, but legally you could just say no.
It's the same principal as walking into a physical shop and seeing a Rolex priced at $10 which you know is worth $10,000.
You take it to the cashier to try and pay for it, and if they let you have it at that price, cool. The transaction has taken place and an agreement was formed. However, if they notice that something is wrong and it shouldn't be the way it is, they don't have any obligation to honour a clear mistake at a point where it can be rectified before the transaction is completed.

But, best of luck mate!
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Do you have some examples like this because all I can find on internet are jackpot glitches

 
Jadnici said:
Do you have some examples like this because all I can find on internet are jackpot glitches
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The software issue section of complaints on AskGamblers also has many other examples of other people in the same boat as you, if you can be bothered to fish through them and take a look.

If you want to trawl through Reddit, you can find more examples in legal advice subreddits, and in gamblers subreddits too. Plus, I'm guessing a few other places. They are there, just for some reason Google seems to prioritize jackpot malfunctions, probably as they're so high-profile and generate a lot of traffic.

 
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joshnadin said:
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The software issue section of complaints on AskGamblers also has many other examples of other people in the same boat as you, if you can be bothered to fish through them and take a look.

If you want to trawl through Reddit, you can find more examples in legal advice subreddits, and in gamblers subreddits too. Plus, I'm guessing a few other places. They are there, just for some reason Google seems to prioritize jackpot malfunctions, probably as they're so high-profile and generate a lot of traffic.
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So this was on saturday and they still havent resolved this if something was wrong wouldnt they see it by now. Will they go through every single hand that I played (1200+ hands) and how do they prove every hand was glitched?

 
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Jadnici said:
So this was on saturday and they still havent resolved this if something was wrong wouldnt they see it by now.
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As you can see from multiple posts on this forum, providers take weeks to respond to tech tickets for even small game errors where a bonus round is stuck. Compiling all of the data is going to take a long time. Deciding what to do with the data when they receive it is going to take a long time.
I wouldn't get your hopes up that you will get an answer from them quickly.

Jadnici said:
Will they go through every single hand that I played (1200+ hands) and how do they prove every hand was glitched?
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Going through every bet that was made is standard procedure for any good casino. If they will or not, I can't say.
All they will need is confirmation from the game provider that the game was not functioning correctly during your session, what that will look like exactly or if you will ever see it, I don't know.

 
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