KahosNight50
New member
I just started to try out 21.com just yesterday to see what the site felt like and made enough money for a decent cashout and followed through the cashout process. however, i am running now into the verification process (or the KYC) and feeling extremely upset about my choice To join the casino now.
What they were asking for was (and all at the same time)
1. Government ID (fair enough all sites ask that one)
2. proof of address (same as the Government ID)
3. Proof of purchase (so sending a picture of my card to them which is getting to the point of being uncomfortable. I understand the logistics of this one but this is making me with out a question switching my main method of payment for all sites)
4. Bank Account (this is the one I run into the biggest of problems and for two reasons. The First is within the last 3 months, since my previous Statement has only my PO Box on it, that doesn’t allow me to use it so I have to wait for the one I get at the end of this month but the one that makes it PRACTICALLY IMPOSSIBLE to withdrawal from this site is because they ask the the BIC/SWIFT Code are “Clearly Visible.” I checked my statements and NONE of them have the BIC/SWIFT code anywhere on the bank statement). Because of that I am not going to be able to get any of my winnings on their site because of an extremely overkill verification process. So now i am stuck with a few questions:
1. How will it be possible if at all to try and get my money from the site (it’s basically all because of this BIC/SWIFT code being on the verification process and I haven’t ran into any problems with the other sites i use) no other sites (at this current moment) have put me in the position of not being able to withdrawal (except Leo Vegas but that one has been sorted out)
2. If i cant get my money back what should i do with the money that is inside the account? (Including the pending withdrawal it totals $150.00) should i just lose it all then (as at that point it is practically play money since i cant cash it out) or is there something else i can do.
3. Should i consider terminating my account with 21.com because of this monstrous problem which now makes me feel scammed by that particular online casino. Again i know the KYC is mandatory but it shouldn't have to feel this expansive to the point i where it begins to disqualify costumers from withdrawals (or feel like your giving up so much information at one given point for very little gain).
if anyone knows what i should do about this site, please let me know. I was feeling hopeful with this site but now i just feel scammed and feel like that 21.com doesn’t care about their player base.
What they were asking for was (and all at the same time)
1. Government ID (fair enough all sites ask that one)
2. proof of address (same as the Government ID)
3. Proof of purchase (so sending a picture of my card to them which is getting to the point of being uncomfortable. I understand the logistics of this one but this is making me with out a question switching my main method of payment for all sites)
4. Bank Account (this is the one I run into the biggest of problems and for two reasons. The First is within the last 3 months, since my previous Statement has only my PO Box on it, that doesn’t allow me to use it so I have to wait for the one I get at the end of this month but the one that makes it PRACTICALLY IMPOSSIBLE to withdrawal from this site is because they ask the the BIC/SWIFT Code are “Clearly Visible.” I checked my statements and NONE of them have the BIC/SWIFT code anywhere on the bank statement). Because of that I am not going to be able to get any of my winnings on their site because of an extremely overkill verification process. So now i am stuck with a few questions:
1. How will it be possible if at all to try and get my money from the site (it’s basically all because of this BIC/SWIFT code being on the verification process and I haven’t ran into any problems with the other sites i use) no other sites (at this current moment) have put me in the position of not being able to withdrawal (except Leo Vegas but that one has been sorted out)
2. If i cant get my money back what should i do with the money that is inside the account? (Including the pending withdrawal it totals $150.00) should i just lose it all then (as at that point it is practically play money since i cant cash it out) or is there something else i can do.
3. Should i consider terminating my account with 21.com because of this monstrous problem which now makes me feel scammed by that particular online casino. Again i know the KYC is mandatory but it shouldn't have to feel this expansive to the point i where it begins to disqualify costumers from withdrawals (or feel like your giving up so much information at one given point for very little gain).
if anyone knows what i should do about this site, please let me know. I was feeling hopeful with this site but now i just feel scammed and feel like that 21.com doesn’t care about their player base.
