Datguykim Posted 3 January, 2022 Share Posted 3 January, 2022 I just got denied a 2600euro withdraw from Evolve casino. My money is gone (except 200 euro first deposits) and I got an email saying, that I violated the terms and conditions for bonus. So in short, I played on live roulette during my bonus money(this is a violation) which was not allowed. But I did not win anything big. 30 euros max. I then 20 minutes later, when the bonus was over, played again, and won over 3000 euros. Now they are claiming a violation in bonus, and have refunded me my original deposit of 200, and kept the remaining 2300. I feel like this is theft. If I had won, any larger amount of money in breach of bonus TOS, then fine. But winning big after the wager is done, go back and see if ANY violations have been made, and then just delete the balance, is to me theft. The same thing would have happened, if I played "Dog house" one spin by mistake, not win a single thing. Then 30 minutes later, the wager is done, and I win big on live casino. let's say 10000 euros. The casino can backtrack and see that I have played Dog house once, and delete all my winnings. Fucking bonuses are bullshit. Quote Link to comment
Ash W Posted 3 January, 2022 Share Posted 3 January, 2022 (edited) Heyy. Sorry to hear your issue. Did you have any funds outstanding from the bonus balance before you redeposited? Sometimes when you redeposit and your balance isn't fully 0 site can carry the bonus wagering onto the new deposit unknowingly. Although you have lost the winnings at least they have provided the original deposit back which is better than them throwing the terms of service rules and taking the lots. Edited 3 January, 2022 by Ash W Quote Link to comment
Datguykim Posted 3 January, 2022 Author Share Posted 3 January, 2022 I only did one deposit, and the wager was done. They said so themselves. I broke the terms and service during the bonus. My win after the wager, is hench forth forfited. They basically just looked for reasons not to pay, and found one. I hade 700 euros in my balance, before my mistake. At least pay that back. I think that the 200 is just a cop out. Quote Link to comment
attybishop Posted 6 January, 2022 Share Posted 6 January, 2022 This is usual. Meaning casino finding a way not to pay you. What funds did you use for the big win? Was it from bonus when wager was over? Meaning bonus transferring to real money funds, then using the same funds which resulted in the big win? Quote Link to comment
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