Rizk tries to scam, again.

[jamesringer]

@themikeyx Any update? have you filed a complaint with eCOGRA yet? Don't forget the malta gaming association and the payment provider you used to send them money. 

[NickG]

If it's a principal thing i would advise you to start a dispute over at ask gamblers and casinomeister. Let them mediate for you. If your in your right and they judge in your favor you can try harm them marketing wise. An AskGamblers and Casinomeister dispute that is ruled in your favor will have some effect. Not company breaking but it will cost them some customers. Don't even waste your time at the MGA as there corrupt and don't bite the hands that are feeding them. 

 

Been there, done that.

[dirtystack]

They have given a "final and definitive" answer.

This is your cue to go to an independent complaints service.

Don't take it personally that they have closed the case with regards to communication with you. It will be part of their operating procedure not to reopen cases with the player once they have given their final, operator to player, verdict.

It would be too messy if cases could constantly and repeatedly be reopened, - for example, lets say they reopened this case with you, re-investigated and came to the same conclusion and told you there was nothing they could do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look so they reopen the case with you, re-investigate and come to the same conclusion and tell you there is nothing they can do, final answer, you then ask them to have another look and so on and so on.

They gave you the definitive and final answer, that is all you personally will get - now you have to go through a complaints service which will start the next phase of their complaints procedure.

 

[Ash W]

@TheMikeyx can evoloution provide you a screen grab or game data regarding the specific game round? In the event they can and the casino isn't co operating the best port of call would be either the management company or license provider of the casino for a resoloution. 

Its hard to believe the bet would have failed on the grounds of a higher bet then balance being placed as I have never been able to wager more then my cash balance on any casino.

[TheMikeyx]

On 01/09/2020 at 01:46, arw5533 said:

@TheMikeyx can evoloution provide you a screen grab or game data regarding the specific game round? In the event they can and the casino isn't co operating the best port of call would be either the management company or license provider of the casino for a resoloution. 

Its hard to believe the bet would have failed on the grounds of a higher bet then balance being placed as I have never been able to wager more then my cash balance on any casino.

Exactly. Its with that ecogra thing now. Evolution doesnt even dare to speak to me about the case now, probably rizk told them so.

[jamesringer]

On 04/09/2020 at 02:22, TheMikeyx said:

Exactly. Its with that ecogra thing now. Evolution doesnt even dare to speak to me about the case now, probably rizk told them so.

Mikey any update? 

I just got an update from EcoGra - they said Rizk told them I didn't complete the complaint process at rizk so my case it closed. I immediately responded with proof of multiple emails saying I can't complain anymore and to go complain to EcoGra. 

" Thanks for this I will send it to the operator and ask them to respond as they informed us that you did not complete their internal complaints procedure. "

 

Rizk casino is a fraud

 

[TheMikeyx]

Yeah im going back and front with them too, its utterly ridiculous

[Ash W]

I guess the licensor would be your final port of call. You will find that some sites Terms & Conditions will outline that rejected bets/system failure will void the bets. Check Ts&Cs and contact the licensor regarding it.

[TheMikeyx]

11 hours ago, arw5533 said:

I guess the licensor would be your final port of call. You will find that some sites Terms & Conditions will outline that rejected bets/system failure will void the bets. Check Ts&Cs and contact the licensor regarding it.

Then you can start rejecting bets ALWAYS after its shown a winner? You cant first accept a bet and then reject it..

[Billymitch]

funny this thread,

this is what happens when you gamble,

gambling isn't for everyone, let me explain, the same thing has happened to Kim, and cost him thousands of pounds bets ,accepted and then rejected bet, its often landed in 4 rolls wen kims bet wasn't placed, or landed in a lighting number when his bet wasn't placed,

why i point this out, your reaction and his.

your mental health is important, in my opinion you where winded up regarding your unlucky situation ,its how gambling is, it happens, you need to be able to let it go, if not, it will drive you mad and this is what's happened you.

you can think Rizk are doing this or trying too this or that, its all in your thinking buddy.

why i say these things, because i was there, i would do the same thing, but i took myself away from betting, like i said it s not for everyone,

i do think for the better for yourself and less hassle, don't gamble,

[Ash W]

3 hours ago, TheMikeyx said:

Then you can start rejecting bets ALWAYS after its shown a winner? You cant first accept a bet and then reject it..

Are you saying that it said Bet accepted and once the amount of the win would show your bet was voided? (So game played then you were told bet was void)

I have heard of instant rejection on bets so when you stake and at "Bets accepted" it gets rejected. 

Their are many complex reasons this could have failed and unfortunately I don't think forum members can answer that for you.

 

As I said put a complaint in with the license provider. Usually get a bit of action when they come into play. Good luck and as @Billymitch says for the benefit of your mental health don't stress yourself. 

[Asle Martinsen]

I have a good experience with both MGA and AskGamblers. Both have mediated and fixed things for me. The negative part about MGA is that it takes ages to get it done. AskGamblers sorted me within a couple of days. 

[Ziggy]

And this is why Sweden and finally the UK are implementing strict gambling laws as of recently. Trust me, don't even bother filing complaints with IBAS or whatever nonsense third party adjudicator they suggested, as those adjudicators are funded by the online casino industry. You'll waste your time. You can take them to court, that's the only way you'll get your money back, but that will cost you money if you aren't legally savy and you'll most likely have to do it in Malta.