Rizk tries to scam, again.

[OneMoreBet]

11 minutes ago, dirtystack said:

@OneMoreBet

It’s not possible to say whether an individual has a problem or not with so little information.

Bear In mind that:
 €100 000 deposited doesn’t mean £100 000 lost.

To some people €100 000 represents the same fraction of their total money as €100 does to someone else.

My deposits were around the £250 000 mark in 2019, my cash outs were £300 000. I made £50 000 profit- do I have a gambling problem?

Maybe, maybe not.

Has nothing to do with my deposit amount though.
 

 

 

You have a point.

[dirtystack]

1 minute ago, OneMoreBet said:

You have a point.

First time for everything

[TheMikeyx]

1 hour ago, dirtystack said:

@OneMoreBet

It’s not possible to say whether an individual has a problem or not with so little information.

Bear In mind that:
 €100 000 deposited doesn’t mean £100 000 lost.

To some people €100 000 represents the same fraction of their total money as €100 does to someone else.

My deposits were around the £250 000 mark in 2019, my cash outs were £300 000. I made £50 000 profit- do I have a gambling problem?

Maybe, maybe not.

Has nothing to do with my deposit amount though.
 

 

 

Thanks alot

[TheMikeyx]

Its still not sorted. I have sent some CG staff a PM which hasnt been replied to yet with video proof of that im right. Whatever Rizk are trying to claim, its simply false and i have even took the effort to make a video of it. 

but then you dont even get replied to anymore by them, ridiculous

[arnybo_34]

13 minutes ago, TheMikeyx said:

Its still not sorted. I have sent some CG staff a PM which hasnt been replied to yet with video proof of that im right. Whatever Rizk are trying to claim, its simply false and i have even took the effort to make a video of it. 

but then you dont even get replied to anymore by them, ridiculous

They wont go against their own made up rules and particularly the law they bought and paid for to protect them, I cant stress that enough to you. For any casino to go directly against their own policy is unheard of. You seem to be financially stable judging by your deposits and I'm sure you don't need 485 euro that bad and that its out of principal you're fighting this which again I have been down that road and done exactly the same. I can only advise you from my own experience, you wont get any admittance of a mistake on the part of any casino, it just doesn't happen, what you will get however is endless days of annoyance and feeling shafted, I said to you before, exclude yourself from all MT SECURE TRADES LTD owned sites for a few months at least then you can move on.

If however you genuinely needed the money, the only way I have somewhat succeeded in the past with any casino or bookmaker is to not ask them to admit any liability for technicalities like this, instead I have just put my case as a loyal customer, asked them to check my deposits and that if there was some way as a "goodwill gesture" or "mangers discretion" (both of which are very reasonable alternatives) on their part to award me some bonus or boost and make it clear you will be going elsewhere for your gambling, make sure you mention the parent company, this will let them know you've at least shown some initiative and that in your case your simply not threatening to leave rizk but all the casinos under the parent company umbrella. 

I will be honest, its worked more than its failed, I've had everything from free no wager sports bets to matched bonus top ups and free spins. The casinos who dug their heels in or bookmakers who refused any sort of goodwill gesture simply didn't get anymore of my money. I often found that after a few weeks of not depositing on those that I started to get emails, texts and the odd phone call with offers to come back and play, so it kind of paid off in the end.

Best of Luck though and don't let it ruin your week mate

[TheMikeyx]

hey again @arnybo_34

 

thanks for your kind message. Rizk completely ignores what im saying, and when i enter the live chat, they simply close it off. And no, its not for the money but 100% for the principle because if i dont fight this, how much more times will they f*ck someone (and not just me) over?

 

@Skylined87 @letsgiveitaspin hopefully someone can help

[pausefisk]

Rizk support is a big joke, i feel they answer you without reading your inquiry.

[dirtystack]

@arnybo_34
Didn’t Rizk get sold to some other licence?

I thought it wasn’t MTSecuretrade anymore. 
 

Had a Google; Guts and Rizk are part of the Betsson group now.
 

[TheMikeyx]

38 minutes ago, dirtystack said:

@arnybo_34
Didn’t Rizk get sold to some other licence?

I thought it wasn’t MTSecuretrade anymore. 
 

Had a Google; Guts and Rizk are part of the Betsson group now.
 

oh i didnt even know that anymore. shame, cause some brands of the Betsson group are quite decent, but that doesnt count for Rizk

[dirtystack]

7 hours ago, TheMikeyx said:

oh i didnt even know that anymore. shame, cause some brands of the Betsson group are quite decent, but that doesnt count for Rizk

I think the transition is what has made the Live-chat so terrible as the live chats are central to the group, not the individual casino, so the support is having to stall people while they are learning how the new casinos operate.

Will be rubbish until the operating procedures and the various departments - technical, legal, accounts etc are fully incorporated into Betsson’s existing departments.

[TheMikeyx]

45 minutes ago, dirtystack said:

I think the transition is what has made the Live-chat so terrible as the live chats are central to the group, not the individual casino, so the support is having to stall people while they are learning how the new casinos operate.

Will be rubbish until the operating procedures and the various departments - technical, legal, accounts etc are fully incorporated into Betsson’s existing departments.

Im not sure - Rizk’s customer service wasnt all that good before either?

[dirtystack]

Just now, TheMikeyx said:

Im not sure - Rizk’s customer service wasnt all that good before either?

Seemed fine 18 months to a year ago, at least for me, saw it decline though over the last year - assumed, retrospectively, that it was due to cutting staff to reduce costs to make the casino look enticing to a potential buyer.

[TheMikeyx]

9 minutes ago, dirtystack said:

Seemed fine 18 months to a year ago, at least for me, saw it decline though over the last year - assumed, retrospectively, that it was due to cutting staff to reduce costs to make the casino look enticing to a potential buyer.

Probably. Its like talking to a brick wall now. Chats are closed off whilst your query not being answered, emails are ignored...

[TheMikeyx]

I took 45 minutes to make another email to send to them. The response was this... how rude and clearly not even bothering:

 

Hi Mike,

 

I hope this e-mail finds you well.

 

Thank you for contacting Rizk, with regards to your query we would like to refer you back to the e-mail that was sent you with a response to your issue.

 

Should you have any further questions, we are available 24/7 and happy to help you by email, telephone or live chat.

 

We wish you a pleasant day.

 

Best regards,

XXX

Rizk Customer Service.
 

[arnybo_34]

11 hours ago, dirtystack said:

@arnybo_34
Didn’t Rizk get sold to some other licence?

I thought it wasn’t MTSecuretrade anymore. 
 

Had a Google; Guts and Rizk are part of the Betsson group now.
 

I haven’t used Rizk in a long time but I remembered it was MT that where the parent company at the time I had an issue. Apologies if I was incorrect. 

[OneMoreBet]

5 hours ago, TheMikeyx said:

I took 45 minutes to make another email to send to them. The response was this... how rude and clearly not even bothering:

 

Hi Mike,

 

I hope this e-mail finds you well.

 

Thank you for contacting Rizk, with regards to your query we would like to refer you back to the e-mail that was sent you with a response to your issue.

 

Should you have any further questions, we are available 24/7 and happy to help you by email, telephone or live chat.

 

We wish you a pleasant day.

 

Best regards,

XXX

Rizk Customer Service.
 

That's appaling, leave Rizk and never go back.

[dirtystack]

I'd still bug them for some kind of resolution and eventually go through a complaints service. Stay polite as you can when dealing with them regardless of how they interact with you. I know this is hard but trust me when I say it will be beneficial.

It seems that as far as they are concerned the matter is resolved.

1. Send them a complaint letter, state it is a formal complaint letter and they will have to reply withing a specific time-frame with a final decision. 

2. If it isn't satisfactory to you then use an independent complaints service.

3. If that doesn't result in a satisfactory outcome contact the licensing body.

Starting this procedure forces them to address the issue and if they fail to respond to 1 within the allowed time-frame then they have shown they are not operating within their guidelines and will put more pressure on them to make this go away.

You want to make a point that in your complaint that you have been a loyal customer to them, without getting too emotional, matter of fact style, list any issues you may have had in the past, still played there, no issues before - state that, whatever, fluff it out, make a point that you feel let down as a customer, that they have failed to provide a sense of security when playing on their site, that you don't feel they are operating within their licencing objectives, specifically the fair and open gaming policies - that you require an explanation as to why there is a discrepancy between the info Evolution has about the game round and the information Rizk has about the game round. Hint that it might be a flaw in their system, they are potentially failing to provide a safe environment for their customers.

Don't accuse them of doing it for the sake of not paying you, nothing will cause them to dig their heels in more then accusing them of dishonesty. Though it seems like it, this isn't the case, something has gone wrong, they have looked at it and came to a conclusion. It's isn't necessarily due to malicious intent on their part. 

I say all this based on years dealing with complaints and finding resolutions. Plenty of times I personally have looked at something and come to a conclusion which I thought was sound and fair, it's only after pressure from the customer that I have had another look, gotten a second opinion on the situation, looked at the bigger picture (normally the customers overall value in relation to the cost of an outcome which will keep the customer happy)

In my experience, if the customer stays calm and shows me some degree of respect during proceedings, despite the fact my decision has initially pissed him/her off, I'll warm to them and want to make things good.

Stay calm, be persistent, good luck and let us know what happens.

 

 

[TheMikeyx]

On 11/08/2020 at 15:16, OneMoreBet said:

That's appaling, leave Rizk and never go back.

Well thru CG im giving them one more last chance i guess.

On 11/08/2020 at 19:03, dirtystack said:

I'd still bug them for some kind of resolution and eventually go through a complaints service. Stay polite as you can when dealing with them regardless of how they interact with you. I know this is hard but trust me when I say it will be beneficial.

It seems that as far as they are concerned the matter is resolved.

1. Send them a complaint letter, state it is a formal complaint letter and they will have to reply withing a specific time-frame with a final decision. 

2. If it isn't satisfactory to you then use an independent complaints service.

3. If that doesn't result in a satisfactory outcome contact the licensing body.

Starting this procedure forces them to address the issue and if they fail to respond to 1 within the allowed time-frame then they have shown they are not operating within their guidelines and will put more pressure on them to make this go away.

You want to make a point that in your complaint that you have been a loyal customer to them, without getting too emotional, matter of fact style, list any issues you may have had in the past, still played there, no issues before - state that, whatever, fluff it out, make a point that you feel let down as a customer, that they have failed to provide a sense of security when playing on their site, that you don't feel they are operating within their licencing objectives, specifically the fair and open gaming policies - that you require an explanation as to why there is a discrepancy between the info Evolution has about the game round and the information Rizk has about the game round. Hint that it might be a flaw in their system, they are potentially failing to provide a safe environment for their customers.

Don't accuse them of doing it for the sake of not paying you, nothing will cause them to dig their heels in more then accusing them of dishonesty. Though it seems like it, this isn't the case, something has gone wrong, they have looked at it and came to a conclusion. It's isn't necessarily due to malicious intent on their part. 

I say all this based on years dealing with complaints and finding resolutions. Plenty of times I personally have looked at something and come to a conclusion which I thought was sound and fair, it's only after pressure from the customer that I have had another look, gotten a second opinion on the situation, looked at the bigger picture (normally the customers overall value in relation to the cost of an outcome which will keep the customer happy)

In my experience, if the customer stays calm and shows me some degree of respect during proceedings, despite the fact my decision has initially pissed him/her off, I'll warm to them and want to make things good.

Stay calm, be persistent, good luck and let us know what happens.

 

 

Ohwell i know. Ive been nice, ive given it a decent chance - the worst thing is that just depite i have proof otherwise, i am getting ignored all around and they stick to their inconsistent and incorrect story. And even worse, they dont answer the questions i have for them and just get a generic rubbish answer again, again and again.

[TheMikeyx]

On 11/08/2020 at 15:16, OneMoreBet said:

That's appaling, leave Rizk and never go back.

Want it even better?

I was asking to get some answers cleared out again - here was their response:

 

 Ken: Hi, my name is Ken.
 Ken: Hello Michael.
 Ken: How may I help you today?
 michael: hi, id like to speak to a Manager or Supervisor please.
 Ken: May I ask what this is in regards to please Michael so I'll know who to refer you to?
 michael: the ongoing baccarat issue
 Ken: Bear with me one moment if you can Michael.
 Ken: Kindly note that at this time there is no supervisor available Michael, however upon reviewing your account I can see that Richard our supervisor has already sent you an email regarding this.
 michael: Yes but the problem with Richard is that he does not answer a single one of my questions
 michael: it hasnt been investigated properly
 michael: even Evolution gives a different outcome
 Ken: As stated in the email this matter won't be investigated further by us as this is our final and definitive answer and as such no further discussion will be entertained.

Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: I am trying to have a converstation here.
 michael: why are my points in this case completelyignored?
 Ken: I wish I could help you further with this Michael, however this has already been escalated, investigated and reply was sent to you from the supervisor. I'm afraid from my side there is nothing further to add, I wish I had better news for you my apologies. As stated above, this is our final definitive answer and if you're not satisfied with the response or service you have received, you can escalate this further by contacting them using the above details.
 michael: I just want to see some questions i sent answered by Richard, is that so much asked for?
 Ken: In his email he advised the following :

I hope this clears up any possible misunderstandings and I would also like to make it clear this matter won't be investigated further by us as this is our final and definitive answer and as such no further discussion will be entertained.
 michael: Its not a discussion
 michael: I am trying to get some simple answers to my questions
 Ken: Therefore I would kindly redirect you to the third party resolution details.
 michael: Richard cant reply to my questions?
 michael: I just asked for some explanations on things
 michael: Is that too much asked for after depositing over 100,000 euro in 6 months?
 Ken: I can only go by the information that the supervisor has provided, this case will no longer be investigated, all the information has already been provided to you in Richards' email.

Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: No he hasnt
 michael: If i have some questions then
 michael: Then he can answer those politely, no?
 Ken: As much as I would like to help you with this, unfortunately there is nothing further to add from my end Michael. Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: You dont need to add anything
 michael: I am simply asking for some answers on questions from Richard.
 michael: Its not a discussion either, i am just asking some questions that i'd like a reply to
 Ken: As stated in Richards' email, no further discussions will be entertained on this matter. From what I gather, you're not satisfied with the response you have received from Richard, therefore you're welcome to escalate this further as advised above.
 michael: Again, i am not entering a discussion here
 michael: I have just asked him some questions that i want answered, nothing more, nothing less
 Ken: As much as I would like to help you with this, unfortunately there is nothing further to add from my end Michael. Should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: You dont need to add anything no, i am asking for some answers on the questions that i sent richard.
 Ken: As advised by Richard, should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: Im not asking for a review, im asking for my questions to be answered?
 michael: i sent richard some questions, and id like those answered
 michael: nothing more, nothing less.
 Ken: As advised by Richard, should you wish to take it further for an independent review, you can contact eCOGRA on the following information:

Website: www.eCOGRA.org
Telephone: +44 20 7887 1480
Dispute form: http://ecogra.org/ata/dispute.php
More information: http://www.ecogra.org/srs/policies_procedures.php
 michael: And as i am saying, i am just trying to get some answers in?>
 Ken: There is nothing further to add a this point, Thank you for coming to chat and wish you a lovely evening Michael.
 Ken has disconnected.

[TheMikeyx]

Please do know this is not a personal thing against Ken (or anyone from Rizk personally, didnt meant to include his name here sorry) but i want to show how the whole thing gets dealt with - in the most horrific way possible. Even with all the proof stacked against Rizk, they still dont wanna even talk about a solution. Let alone answer the questions i have.

[jamesringer]

Themikey, sorry to hear about your troubles. See my issues ahaha. They are just a joke. If you want to resolve anything you have to file a complain with eCOGRA... i get the same message. 

I ask for explanations on how they can go against their own terms and conditions.... Nothing. Have a look at my complaint it's just comical  

[TheMikeyx]

11 minutes ago, jamesringer said:

Themikey, sorry to hear about your troubles. See my issues ahaha. They are just a joke. If you want to resolve anything you have to file a complain with eCOGRA... i get the same message. 

I ask for explanations on how they can go against their own terms and conditions.... Nothing. Have a look at my complaint it's just comical  

i asked for simple explanations and i dont even get an answer from the supervisor lol. Only thing you hear is contact eCOGRA...... i hope @Skylined87 can sort me out here - if not, 100% eCOGRA time it is, im not gonna drop this case in any single way. 

 

wondering though, if they push people to eCOGRA so easily, then there will be many many cases there and i start to think the waiting list and response time for eCOGRA will be huge, lol.

[jamesringer]

Just now, TheMikeyx said:

i asked for simple explanations and i dont even get an answer from the supervisor lol. Only thing you hear is contact eCOGRA...... i hope @Skylined87 can sort me out here - if not, 100% eCOGRA time it is, im not gonna drop this case in any single way. 

 

wondering though, if they push people to eCOGRA so easily, then there will be many many cases there and i start to think the waiting list and response time for eCOGRA will be huge, lol.

Mikeyx I posted on another forum that is 100% run by the affiliates marketing Rizk, why would I'm not sure if @skylined87 is an affiliate of theirs but chances no one is going to bite the hand that feeds. 

I have already filled a complaint with eCOGRA and with their emails clearly stating that I am in the right... not sure why they would dispute.... Regardless it's just a way for them to make even more money. Want to complain.... complain to the regulators. Wait another 2 weeks. It's just a game they play.

Now i'm just trying to withdraw my money.... hopefully i can just get my money back. 

I would file a complaint with the Malta Gaming Authorities as well. 

[TheMikeyx]

I hope you will get your things sorted @jamesringer - i have the upmost trust in @Skylined87 that he will help me ❤️ if not, eCOGRA here i come.

[jamesringer]

5 minutes ago, TheMikeyx said:

i asked for simple explanations

ahah, Ya i asked how they can dispute their own terms and conditions... Their answer " We have explained extensively that you can complain to the regulators etc.... We will not continue this any further. They do not want to incriminate themselves that simple and the fact that they communicated to me their own terms and conditions stating that I was not only entitled to my original deposit but all winning that originated from it... They immediately shut down and said file a complaint. 

Just now, TheMikeyx said:

I hope you will get your things sorted @jamesringer - i have the upmost trust in @Skylined87 that he will help me ❤️ if not, eCOGRA here i come.

@TheMikeyX have you looked at my complaint it's absurd how they are still disputing it read the email and their terms ahahah. 

@skylined87 if you can help great...

but in my honest opinion don't wait. just file a complaint with eCOGRA because it will take a long time. They are not going to budge i have been asking them for 5 days. Banned from chat now ahahah. 

Does anyone know if eCOGRA is even real? I tried calling them but the number does not exist.