SpinMeUp Posted 15 May, 2019 Share Posted 15 May, 2019 So, I deposited with 21.com for the 2nd time yesterday, since it is recommended on CG and I want to participate in the recent Sabaton challenge. But unfortunately the deposit was not credited. I used "sofortüberweisung" (Klarna), a very popular instant payment method in Germany that uses your bank account. Although the amount was deducted from my bank account instantly, the casino did not credit it. This never happened to me ever in hundreds of deposits in various casinos over the last years. So I thought this would be fixed in just a few minutes. Contacted live support, provided screenshots of my bank account as asked for. And then... Nothing happened. Still no update: "payment department is looking into this". What a joke! Furthermore I used the bonus FIR350 for 350x free spins in Fire Joker with that deposit. (received that offer yesterday via email.) Well, the slot isn't even offered. It's just not on their site, at least not for me/Germans. Edit: if you change the website to English, you find the slot as I just discovered. It's still weird, that it depends on your chosen language.... Edit. By the way, in their German version of the bonus rules, it says that free spins IN GENERAL are capped at 250 EUR max. winnings, which would be predatory. In their English version however, it only talks about the registration free spins to be capped, which is fine. I know, that it's the English version that counts, so it's just a misleading translation. Link to comment
SpinMeUp Posted 15 May, 2019 Author Share Posted 15 May, 2019 Deposit was finally credited now (still took way too long). Free Spins had to be asked for again via live chat, since they - of course - had not been added correctly. Also was a hassle, they could only be played while their site was changed to english language and on mobile phone - wouldn't work on my laptop. Furthermore, the free spins are on 0,05 EUR - judge that by yourself. All in all, way too much trouble with this casino unfortunately. Link to comment
SpinMeUp Posted 15 May, 2019 Author Share Posted 15 May, 2019 And another surprise: Winnings from free spins need to be wagered x30 times. According to their German bonus page. But my winnings need to be wagered x50 times as I just found out. And thats in accordance to their english bonus page. This casino is - in my opinion - not trustworthy. Avoid it. Link to comment
Ziexor Posted 15 May, 2019 Share Posted 15 May, 2019 I agree,.. Slow wd, sometimes they cancel the wd whitout explantion... There is mutch better casino than 21 Link to comment
OnlyOneUnit Posted 17 May, 2019 Share Posted 17 May, 2019 Why are these kind of casinos, been promoted at all on casinogrounds? What I also don't like about this casino, is that they come every Friday with 5 free spins no deposit on a slot with a 5 cent bet? Is there a reason they give you those free spins every week to lure you back in? Atleast give a reasonable amount of free spins with a little bit more pennies. I don't even play them but they are in my email every Friday it's just not worth it at all. Are you guys also getting those type of free spins.? You get free spins on Aztec Gems or 7 Piggies. Link to comment
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