Leovegas violating terms.

[Guest]

34 minutes ago, Andreas said:

I've not read the whole thread but I think there's a misconception here - under MGA rules an exclusion applies to one brand, not the license. Depending on a company's structure they might apply it to all brands on the license, but to my knowledge and from experience, that needs to be specified when asking for the exclusion.

Is he a UK player perhaps? Because the rules in the UK are clear on this.

[spiker1977]

I seen so many people get screwd by the casinos, when they have exluded them self from a sister site and then win on other and the casino says... no no you dont get payd, becouse of the licens that we share.

My advice is to make a office complaint and get a answer from there.

if @Slotspinner can help you with this issue that would be great.

[Andreas]

10 minutes ago, AyrshireCSC said:

Is he a UK player perhaps? Because the rules in the UK are clear on this.

If he's UK the rules are clear yes - but as he linked MGA I presumed thats not the case. He'll need to fill us in.

[Nelan]

@ZeroZone

I get your point.

I must say, that on your first post I didn’t get it either, like many others who responded on your post. But with the information you gave on your following posts, it’s quite obvious for me that LeoVegas made a mistake even tho I don’t think they did that on purpose, like I can’t imagine, that if you won, you wouldn’t have gotten your winnings.

 

They should’ve excluded you from gambling as soon as they noticed you’re selfexcluded on royal panda and paid your deposits back at that point.

It’s a matter of the law now or maybe LeoVegas agreeing that they made a mistake there and paying you back anyway even of the law doesn’t tell them to do.

Since I have no clue about that stuff all I can do is crossing my fingers for you and wishing you the best for your (hopefully 100% gamblefree) future.

 

[ZeroZone]

32 minutes ago, Andreas said:

If he's UK the rules are clear yes - but as he linked MGA I presumed thats not the case. He'll need to fill us in.

Im not a UK player.  I was playing on the MGA licence.  @Andreas

Thanks @Nelan. Im for soon 4month's totally gambling free. Now it's just the headace from all the loans you got to pay. 

[Yug0Slavish]

@ZeroZone

Where are you from? Maybe there is a gambling comission in your country whom you can turn to and get advise?

[Ant0207]

Sorry to be the newbie.... Did you withdraw anything at all in the period? 

 

[ZeroZone]

@Yug0Slavish Im from Sweden.

@Slotspinner Is it anything i can do now? Regards

[Slotspinner]

1 minute ago, ZeroZone said:

@Yug0Slavish Im from Sweden.

@Slotspinner Is it anything i can do now? Regards

Hey, i am not fully sure about this situation @Andreas should know the best here for this issue

[Yug0Slavish]

30 minutes ago, ZeroZone said:

@Yug0Slavish Im from Sweden.

@Slotspinner Is it anything i can do now? Regards

https://www.spelinspektionen.se/

Contact Spelinspektionen via phone or email, they should be able to answer your questions.

Spelinspektionen is our government gambling comission, which all the Casinos in Sweden that have a license operate under. I have been in contact with them, they provide help for the players, you can even file a complaint against a casino if you feel that they have not been fair. 

[Guest]

Submit a complaint form on the mga site and please wait 2-4 weeks maximum to get your answer by the investigation department. Nobody can find a solution for you neither get your deposits back except Mga itself. ?

[NudgeShuffle]

There is no rule in UKGC legislation which explicitly states funds must be returned to self excluded players. Oddly, the UKGC have indicated this should happen in certain cases I've read about but yet they won't just add an explicit sentence into their code stating as such.

It's definitely a bit of a grey area.

 

[Andreas]

@ZeroZone I believe as others have said your best course of action is to contact MGA and see what they say. I believe at the time this happened Royal Panda and Leovegas weren't sharing license but that that happened quite recently - I might be wrong though. Also, MGA doesn't stipulate in all cases that an exclusion on one brand transfers to another, but please check on that with them regarding your case.