Slotplayer
Moderator
Gambling business Skybet is to pay a £1m penalty package for failing to protect vulnerable consumers.
The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.
Weakness in Skybet’s self-exclusion facilities meant that:
Familiar story, just a different casino.
The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.
Weakness in Skybet’s self-exclusion facilities meant that:
- 736 self-excluded customers were able to open and use duplicate accounts to gamble
- Around 50,000 self-excluded customers received marketing material by email, mobile text or a push notification within a mobile app
- 36,748 self-excluded customers did not have their account balance funds returned to them on account closure.
Familiar story, just a different casino.
