So I tried to log on to my leovegas account and a lovely message popped up saying that my account is locked as I have self excluded from one of there sister sites when I have Never self excluded myself from any casino site? so I decided to contact them via live chat and see what was going on. I asked them why this is, they told me that I self excluded myself back in 2018 and that the self exclusion cannot be overturned and that all my accounts on there sister sites are all locked including leovegas. So I asked which site I allegedly self excluded from to which she replied 'betuk' . So I said to her I have Never deposited on betuk so why would I self exclude myself! I asked her to Check and she confirmed that no deposits have not been made on there, then said sorry this can't be overturned, is there anything else I can help you with? ?? ANNOYED IS NOT THE WORD! I really wanted to go back to Leo as its a great site! Is there any casino pros on here that can advise me what I can do or is that game over? Thanks for reading
Self exclusion? Really..
- Thread starter Fast7rax
- Start date
Hi mate. Nothing can be done here afaik, if you didn't deposit it doesn't mean automatically that you haven't self-excluded. Maybe you did and forgot about it? Did you have an account there?
LetsGiveItASpin
Moderator
Could it be on any of the brands under the same license like gogocasino, royal panda or any of the rocketx brands?
I did sign up for the no deposit bonus a long time ago, but have never self excluded myself from anywhere.
Nope, I have never self excluded myself from any casino as I don't have a problem with gambling, I would know if I did. Weird that I have not deposited there and Betuk is the site I apparently excluded myself from. Head baffled
