Rizk blocked me from my account?

K

kontempt

New member
Hello, I've been using rizk for a good few years now. Not a high roller just £20 here and there.

Now when I login I now have "You are in the middle of your cooldown/self exclusion period"

I have not asked for a cooldown or self exclusion on rizk nor the other casinos that used to be linked with them - Casinocalzone , dunder & I believe guts.

(Also unable to log into Casinocalzone and guts.)

I've tried emailing & live chat with no success - I understand they may be busier due to covid-19 but I wonder if a rep from here can guide me into gaining access to my account again.

Any help appreciated , thanks

@LetsGiveItASpin @Nick

 
They set me a net loss limit of £300 a month without me asking and refused to change it after I was around £2,000 up the month before,  so I assume the UKGC are going hard on casinos and a few are running scared of losing licenses.  Was my number one site and have not been able to play all month as I hit that limit at the start of the month :/

 
Do you have a self exclusion on any BML Group casinos (Betsson Group)? Betsson operate with an umbrella-wide exclusion policy, so if you self exclude from one, they will self exclude you from all their brands. Betsson took over GIG (Rizk, Thrills, Dunder etc) in February, but I know for a fact they never cross referenced all the self exclusions after taking over GIG, but that they've likely started doing it recently.

 
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